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Arcadia Cigars Group Limited Reviews 4

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TrustScore 3 out of 5

3.1

Holding Company
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Company details

  1. Holding Company

Written by the company

Arcadia Cigars Group Limited is the brand and intellectual property holding entity of Arcadia Cigars, overseeing the stewardship, licensing, and governance of the Arcadia trademarks. Operating as a curatorial house, the Group manages a network of independently operated boutique locations across the UK and Europe, defined by provenance, rarity, and a controlled allocation model.

Contact info

3.1

Average

TrustScore 3 out of 5

4 reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

100% disappointment

My personal experience has been very disappointing as the owner has been dishonest - and now harassing me as well as breaking privacy laws (see response below). Had to report him to Sussex Police.

Would NEVER recommend this nor any of the Arcadia Cigars shops - especially after being sent the link of scam-detector dot com that states their website as "Dubious. Risky. Red Flags".

Suggest sticking to reputable cigar shops in Sussex like long-established Havana House (Hove) and Taylor's Tobacconists (Brighton) instead of Arcadia Cigars.

19 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. Did not deliver my items.

10 November 2025
Unprompted review
Arcadia Cigars Group Limited logo

Reply from Arcadia Cigars Group Limited

Arcadia Cigars Group maintains a strict verification protocol for transactions exceeding £500 across its locations.

Delivery is only fulfilled upon successful confirmation of address, valid identification, and supporting banking verification.

Where verification standards are not met, transactions are declined and payments are cancelled in accordance with our compliance framework.

Rated 5 out of 5 stars

Highly Recommend

"I highly recommend all cigar lovers to check this place out."

12 February 2022
Unprompted review
Arcadia Cigars Group Limited logo

Reply from Arcadia Cigars Group Limited

Dear Customer
We at Arcadia Cigars know you had many options to choose from, we thank you for choosing us.

Best
Arcadia Cigars

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