Arcadesystems Reviews 

Great service !!
Been using for years and will continue using for years,

Easy to place the order, consistency with customer service is there, they focus on customer happiness.

Quick response. Able to access purchase quickly. Any issues quickly resolved. Many thanks.

Perfect and great work

Unfortunately the service is truly poor. It is not possible to access some servers, transfers are quite slow (even with a 2 Gb/s fiber connection), and several services that should be available with the VIP subscription are missing.
The Discord link always returns “invalid invite”. Every time a transfer starts with FileZilla it eventually stops and reports “IP is banned”. Technical support requests are ignored.
On top of that, users are asked not to open PayPal disputes in case of service issues. If this situation is not addressed, a dispute will be opened soon.

After 15 days no one contact me yet... I obtained a paypal refund

I couldn’t figure out how to download the file I was told I had to use another app the person who emailed me back was very rude instead of walking me through the process I was just made to feel stupid because I couldn’t figure it out stay away from this site.

AWFUL CUSTOMER SERVICE
Purchased an 8tb Hyperspin drive which had all the old games I wanted. Received a retrobat drive which I already had and all the games I wanted were not on it. I questioned Scott why and he said it was a better drive so sent it instead! MAYBE ASK THE PAYING CUSTOMER BEFORE DOING WHAT YOU WANT TO SCOTT!!!!!
Wouldn't exchange instead offered a download 150tb. Had so many dramas trying to get this working. Sent pics of what was happening and the response was just sending the instructions again . NO HELLO , NO APOLOGY FOR THE MESS AROUND.
Eventually got it working after Scott sent a correct Host number. The full download still does not have the emulators I wanted on the Hyperspin drive. Waste of time.
This place does have good systems BUT EXPECT SHIT CUSTOMER SERVICE WITH A SHITTIER ATTITUDE.
LEARN HOW TO TREAT YOUR CUSTOMERS BETTER SCOTT THEN YOU MIGHT GET BETTER REVIEWS. OH AND SUPPLY WHAT PEOPLE PAY A LOT OF MONEY FOR.

Good download speeds.
Quick customer service when needed.
45TB of Games and backup server.
Excellent.

Bought the pre loaded USB for my Xbox Ally X, absolutely over the moon with it. An absolute beauty of a build with all the old classics. Currently spending more time checking out the games than playing as there just so many. Would highly recommend especially for those using handheld systems.

I am very satisfied with my purchases!.excellent service!.quick delivery!

Great product and great after sales service, always answer emails and go the extra length to ensure everything is working right.

Wide range of products.
Good support.

FTP servers a bit slow...

Downloads are way too slow. It took just under 3 weeks for a 2TB download. Once it was downloaded all the way the file was bad. The 20TB drive download says it is months to download. I keep getting a failure 1 week into it. Useless downloads

Scam, Scott O'Connell at (ArcadeSystems) is not fit to run a business. Looks like he has taken over this business with zero business or customer service skill. Paid for download and never been able to access this. Promised refund and then started to ignore emails. Company address on Companies house is home address. No doubt this company will be shut down in due course given the level of dissatisfaction customers have reported with regards to the business and its owners interaction with customers.

Useless communication. No assistance regarding downloading. Purchased a 20TB download but have never managed to download it! Would NOT recommend!!!!!!!!!

Been utilizing their collections for many years now! Very good with getting back to you with issues or concerns. Downloads are super large, not sure why people are complaining about that, it will take a while. Been able to fill in large pockets of my collections with their service. I've been a huge retro gaming fan!! Thanks again!

The awesome response time and technically trained staff.

Great as usual, no complaints here.

Recommended A++ and there are very good customer support also thanks 🙏👍

This company can not provide their downloads in any reasonable manner. My download purchase could never complete after following all instructions to a T. Even after logging into a customer portal and "fixing" the connection or download problem, the downloads will still not complete.

Contacting them, you get generic responses, and download purchases are non-refundable! Basically a scam!