Arbor Garden Solutions Reviews 

2,023
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 328 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, describing them as well-made, robust, and sturdy. Many people also highlight the excellent delivery service, noting its promptness, careful handling, and helpful drivers. The overall service, from ordering to project completion, is frequently described as excellent and straightforward. However, some customers noted that assembly instructions were occasionally unclear, incorrect, or lacked sufficient detail. A few people also experienced product quality issues like misaligned pre-drilled holes or wood flaws. Additionally, some reviewers mentioned unexpected or delayed deliveries, sometimes with poor communication regarding timing.

What people talk about most

Product

People report positive experiences with product quality, describing items as robust, sturdy, and well-made,... See more

Quality

Reviewers highlight positive aspects of quality, frequently describing products as robust, sturdy, and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting that items were... See more

Service

Users describe positive interactions with service, highlighting excellent communication from ordering to... See more

Instructions

Reviewers mention ambiguous feedback about instructions, with some customers finding them easy to follow and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing product. Fantastic quality & looks beautiful. Had been looking for potting bench for a long time & this one was a great choice at a really good price. Great delivery service & so easy to put... See more

Rated 5 out of 5 stars

From purchasing and finishing the project was really good. Pergola kit came in time, and everything delivered to complete it. Now the project has been built with no problems and looks absolutely perfe... See more

Rated 5 out of 5 stars

delivery on time. Log Store product as described. Instructions were OK but should be read together with YouTube links. A pro might be able to assemble on their own but ordinary practical buyers sho... See more

Rated 5 out of 5 stars

Good quality, well made workbench that was straightforward to assemble. The delivery was excellent and the driver phoned to confirm that he had put the workbench under cover as we were out and it was... See more


Company details

  1. Garden Furniture Shop
  2. Furniture Manufacturer
  3. Furniture Store
  4. Manufacturer
  5. Outdoor Furniture Store
  6. Pine Furniture Shop

Written by the company

Arbor Garden Solutions is one of the UK's leading suppliers of industrial handmade wooden workbenches. We have a cost-effective standard range of Medium Duty, Heavy Duty, Super Heavy Duty, Mobile workbenches. We are also manufacturing garden furniture and pergolas. We specialise in bespoke custom sizes.

Arbor Garden Solutions

Written by the company

Happy customer is always our main goal!
We have a longstanding commitment to treal all customers the way we want to be treated - with respect, support and kindness.

Best quality and free shipping to most of UK Mainland Areas!

Handmade in United Kingdom.

There are no shipping costs to most of UK Mainland Areas and all of our products are handmade in UK for a premium quality.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 31% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,023)

317 reviews in the last 12 months

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Rated 3 out of 5 stars

A long story, be warned

Initially there was a delay with delivery (you can't get the wood you know) so I waited. Communication was good. The fitter came and started construction but was unable to finish the job because some bits of wood were the wrong size. Communication became difficult then because the fitter didn't speak English. He left and I tidied up all the bits left laying around.
I asked when someone would come and fix the shed. Sometime later another man was sent to do the job, but he was in a hurry and just left a few more bits of wood.
I contacted Arbor Garden Solutions who did not seem aware that the job was still incomplete. By this time I did not feel quite so patient. They promised they would either send someone to do the job, or refund me £30. I accepted the refund.
Now I have found a competent helper the shed is finally all together. It needed some adjustment as it was a bit crooked, but we got there in the end.
Adjusting my review, I added one star because the communications from the office were always so quick and helpful, and now the pantomime is over -the shed does look good.

18 March 2026
Rated 3 out of 5 stars

The instructions were useless, but you can store a human!

The instructions were useless.
I would say I’m rather adapt at following an instruction, I would even rate myself as master IKEA builder, semi-professional LEGO builder & government jargon understandarer. But these were not even helpful as toilet paper.
The item is lovely enough, just a shame it doesn’t come pre treated / painted as an option. It does however do as it says on the tin - which is - store bins.
I can also say you can store one tiny human of the adult variety…. Alive of course! Excellent spot for hide & seek or Halloween frights.
To achieve an extra star from me…. The instructions would have had to have been useful. In order to get the final star, you would have to have supplied them pre printed.

11 March 2026
Rated 5 out of 5 stars

Excellent Company to deal with

From start to finish I rate this Company 5 star
Excellent communication, I purchased the Verdibin wheelie bin storage it is excellent quality and was delivered ahead of schedule, I used the assembly service which was well worth the money very professionally put together.
Lots of nice comments on it.
Highly recommend

4 March 2026
Rated 1 out of 5 stars

This has to be the worst customer…

This has to be the worst customer service I have experienced in a long time. No one answers a phone, emails take a long time to come back with incomplete information. And the delivery service, despite me paying for premium delivery with assembly, is not possible to choose a date for a furniture delivery. I have been trying to purchase a table for the best part of 2 weeks now and am almost giving up. The lack of delivery flexibility may be the last straw!

19 March 2026
Unprompted review
Arbor Garden Solutions logo

Reply from Arbor Garden Solutions

Thank you for your feedback. We’re sorry to hear that you feel frustrated, however we do need to clarify a few important points.

At no stage do we offer or advertise a “premium delivery” service. Our delivery terms are clearly outlined as a standard one-man ground floor delivery, with assembly offered separately as an additional service. This was communicated in writing throughout the process.

The assembly service you requested relates specifically to on-site installation, not to a dedicated delivery slot or flexible scheduling. As with many bespoke furniture companies, delivery and installation are coordinated based on logistics, routes, and team availability — which means specific date selection is not always possible.

We would also highlight that your order is a bespoke, made-to-order piece, not a standard item. This requires additional coordination, manufacturing time, and scheduling, which differs significantly from typical retail purchases.

Throughout your enquiry, our team responded, provided detailed information, and progressed your order to confirmation and scheduled delivery. The reference to “premium delivery” appears to be a misunderstanding, as this is not a service we provide.

We appreciate that bespoke purchases can sometimes feel less flexible, but this is a direct result of the care, craftsmanship, and logistics involved — not a lack of service.

If you would like to discuss this further, we remain available to assist.

Rated 5 out of 5 stars

So impressed

So impressed. Not easy to put together but worth every penny. Definitely would buy again if I needed another work bench.

8 March 2026
Rated 5 out of 5 stars

Great strongly built Bin Store

Great strongly built Bin Store.
We looked at lots of these storage bins and settled on these ones. Really strong, treated wood and after a little fiddle all 3 bin bays secured together. Lids are heavy duty so no chance of blowing off.
Delivered really promptly too with no dilly over packing.

4 March 2026
Rated 5 out of 5 stars

Great customer service, great product

Before purchase i queried the height of the beach and received a very quick response (great), with a message the height could be personalised for no extra charge (great). It arrived quickly and was easy to assemble. Great service, great product

3 March 2026
Rated 4 out of 5 stars

Great work bench.

Work bench is great just what I needed,the instructions could do with been a bit clearer,
I had to resort to the picture of same work bench.
Delivered 3 days earlier than expected.
Overall great.👍

2 March 2026
Rated 5 out of 5 stars

Good quality Log Store.

Ordered on line. Delivered when they advised they would on time, placed where I asked. I followed the instructions to assemble my log store didn't take long and looks really good. Not bad for a retired lady without any help.😀🪛

10 February 2026

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