Cyrus was easy to understand, spoke slowly and respectfully, did not try to "sell" me, listened to my requests and comments, and competently arranged my flights. He also provided helpful tips for tra... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Travis is my go-to travel booking agent. I have been using his services for about 3 years now and he is always responsive and reliable. My travel itineraries have gone off without a hitch and the pric... See more
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So, Aran Grant was not the cheapest option for me. That being said, I would not have received the level of service that is provided by Aran Grant and its employees. I was kept up to date on any change... See more
Company replied
STEPHANIE was extremely courteous and engaging. Very knowledgeable and professional. She was eager to assist us find the best flights that met our needs and within our budget! She was patient with us... See more
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Company details
About AranGrant
Written by the company
AranGrant is an Olympic-grade team of travel planners. We gathered a rare mix of seasoned experts whose combined expertise encompasses the full breadth and complexity of the air travel industry.
HOW IT WORKS
1. Share your trip plan
Contact via email or phone our travel planners. Outline the arrangements you would prefer.
2. Review your options
We promptly detail the best flights for you. Decide on further adjustments as needed.
3. Secure your ticket
Pick your flight. Review all details, approve payment, and receive your tickets pronto.
Contact info
1717 McKinney Avenue, 75202, Dallas, United States
- +1 (888) 863-3910
- customercare@arangrant.com
- arangrant.com
4.5
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good pricing & service
Very good pricing. Straightforward and truthful information from Blake, my air travel advisor.
15 March 2026
Unprompted review
Reply from AranGrant
Dear Gary Noyes,
Thank you for taking the time to share your positive experience with us. We’re delighted to hear that you appreciated our competitive pricing and the straightforward, truthful guidance provided by Blake.
Transparency and honesty are values we hold in the highest regard, and it’s rewarding to know that these qualities made a difference in your booking journey.
Your 5‑star review means a great deal to us, and we look forward to assisting you with your future travel plans.
Sincerely Yours,
ARANGRANT Team
Great service great price
From the initial contact through to booking, the sales rep listened to my requests and after several calls came up with a package that suited our needs, great service andgreat price
16 February 2026
Unprompted review
Reply from AranGrant
Dear Peter Loring,
Thank you for sharing your wonderful feedback with us. We’re delighted to hear that from your initial contact through to booking, our sales representative was able to listen carefully to your requests and put together a package that suited your needs.
Providing great service at a great price is always our priority, and it’s truly rewarding to know we met your expectations.
Your 5‑star review means a lot to us, and we look forward to assisting you again in the future.
Sincerely Yours,
ARANGRANT Team
I have had nothing but issues working…
I have had nothing but issues working with this company. They keep price jumping daily. My mom is going through chemo so we were unable to go on April 2nd so we have 4 tickets only using 2, $5000 has already been paid now they want me to pay an additional $2600 per person. I have found cheaper business class international for much less. They scam the client for that money.
18 March 2026
Unprompted review
Reply from AranGrant
Updated response on April 28, 2026
Dear Kim Leroux,
Thank you for sharing your feedback.
We'd love to help your case however, considering the fact that you didn't return our attempts of communication, we are limited in the possibility to further address your concern.
Please know that we remain available to assist you shall you decide to reach out to us.
Sincerely Yours,
ARANGRANT Team
==================================
Initial response on March 19, 2026
Dear Kim Leroux,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Great Value and Reliability
I was initially hesitant, but AranGrant proved to be trustworthy and efficient. The tickets were genuine, the service was excellent, and the price was far better than booking directly. I’ll be recommending them to friends and family.
23 February 2026
Unprompted review
Reply from AranGrant
Dear Shantel,
Thank you so much for sharing your experience with us. We’re delighted to hear that Arangrant was able to earn your trust and provide a smooth, efficient service.
Knowing that the tickets were genuine, the process was seamless, and the pricing exceeded your expectations is exactly the outcome we strive for.
Your kind words and recommendation to friends and family mean a great deal to us.
We’re grateful for your confidence in our service and look forward to assisting you again on your future travels.
Sincerely Yours,
ARANGRANT Team
Best Prices. Great Sales help. Customer Service finally was able to help. Recommend.
Update:
The customer service team was able to solve the problem after all. I appreciate their help and final understanding. I must leave it at four instead of five for the length of time needed to get their help.
But in the end. I was understood and helped. Thank you to all who worked on my behalf.
Unfortunately, I had to change my review from five stars—which the booking team genuinely earned—to one star. If zero stars were an option, that would be a more accurate reflection of my experience.
I experienced a family medical emergency and promptly contacted the company to cancel my trip. Despite doing so, the trip was never actually canceled. Instead, I received multiple customer service emails referencing a “ticket” that had supposedly been opened, with no explanation of what that meant or why it existed. I had no way of knowing who opened it or what it was related to.
As my travel date approached, I continued receiving automated reminders about my upcoming trip. Concerned, I reached out through chat support and was told to ignore the notifications because they were automated. I followed that guidance. However, the day after my scheduled flight departed, I was informed that my trip had never been canceled.
To make matters worse, I then learned that the “Travel Protection” package I purchased is not actually insurance—even though the description suggests it provides support in situations involving illness or injury. I was ultimately told that because the trip was not canceled in advance (which I did attempt to do) and because I did not have “insurance” (which I believed I had purchased), I would receive no airline credits and would lose the entire amount.
As a result, I am out more than $1,600 while still dealing with a family medical emergency, all while receiving emails explaining why the situation is essentially my fault.
It’s extremely disappointing. The service is exceptional when you are making a purchase, but when you actually need assistance, the responsibility is shifted entirely onto the customer. A simple: regarding your need to cancel would have made an entire world of difference. Buyer beware.
15 March 2026
Unprompted review
Reply from AranGrant
Updated response on March 25, 2026
Dear Nancy Parra,
Thank you for sharing your experience with us. We’re glad our customer service team was able to resolve the issue and that you felt understood and supported in the end.
We truly value your recognition of the team’s efforts, and we also take your point about the time it took to reach a resolution. Your feedback helps us identify where we can improve so that future experiences are smoother and faster.
We appreciate your honesty and the four-star rating, and we’ll continue working hard to earn that fifth star next time.
Sincerely Yours,
ARANGRANT Team
=================================
Initial response on March 17, 2026
Dear Nancy Parra,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
My flight to bangkok was beautiful experience
The fact that you were able to keep in touch with me and make me feel that everything would go smoothly. I didn't have to worry if I would make the flight or not. You made sure everything was complete.
4 March 2026
Unprompted review
Reply from AranGrant
Dear David Brown,
We truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that our team was able to keep in touch and provide the reassurance you needed throughout the process.
Your feedback means a lot to us, and we’re delighted that everything was completed smoothly for you. Thank you again for your kind words and for trusting us with your travel plans.
We look forward to assisting you on your next journey.
Sincerely Yours,
ARANGRANT Team
Solid booking experience
Solid booking experience. The site offers plenty of options including Premium Economy and First Class, which is great if you want to upgrade your travel. Customer support was also helpful when I had a question.
11 September 2025
Unprompted review
Reply from AranGrant
Dear Isabel Mwathi,
Thank you for sharing your wonderful feedback with us! We’re delighted to hear that you had a smooth booking experience and enjoyed the wide range of travel options we provide, including Premium Economy and First Class.
It’s also great to know that our customer support team was able to assist you promptly and make your journey even easier.
We truly appreciate your support and look forward to helping you with your next trip.
Sincerely Yours,
ARANGRANT Team
Good experience
Myron is a great agent who helped me find some good deals and options
1 March 2026
Unprompted review
Reply from AranGrant
Dear Tulika Khemani,
Thank you for your kind words and for sharing your experience with us. We’re thrilled to hear that Myron was able to assist you in finding great deals and options that fit your needs.
Providing helpful, personalized service is always our goal, and it’s wonderful to know that it made a positive difference for you.
Your feedback means a lot to us, and we look forward to helping you again with your future travel plans.
Sincerely Yours,
ARANGRANT Team
customer representative Percy is very good and appreciated
customer representative is very professional, polite. it help me a lot on my issue and did a great follow up and send with a lot of important info via email. definitely will recommend AranGrant to my friend for future travel. Special Thanks to Percy from Customer Experience Team.
4 March 2026
Unprompted review
Reply from AranGrant
Dear Andrew Yao,
Thank you so much for taking the time to share your positive experience with us.
We’re delighted to hear that our customer representative was able to assist you with professionalism and care, and that the follow‑up information provided was helpful in resolving your issue.
Your kind words mean a lot to our team, and we truly appreciate your recommendation. Knowing that you would refer Arangarnt to your friends for future travel is the highest compliment we could receive.
We look forward to assisting you again and making your future travel experiences smooth and enjoyable.
Sincerely Yours,
ARANGRANT Team
Booked a Business Class flight to Asia…
Booked a Business Class flight to Asia through them and had no issues at all. The ticket was issued the same day and the airline confirmed the reservation immediately. It’s nice to find a travel agency that actually delivers what they promise.
1 March 2026
Unprompted review
Reply from AranGrant
Dear rhonda Chambers,
Thank you for sharing your positive experience with us. We’re delighted to hear that booking your Business Class flight to Asia was seamless, with your ticket issued the same day and the airline confirming your reservation immediately.
It’s especially rewarding to know that you feel we delivered exactly what we promised. Providing reliable, professional service is our top priority, and your feedback reinforces our commitment to making travel stress-free and straightforward.
We truly appreciate your trust and look forward to assisting you with your future journeys.
Sincerely yours,
ARANGRANT Team
Communication
When I received a message from British Airways about the status of my flight and their request for me to contact my agent, I contacted Tristan at Aran Grant .
Tristan very efficiently started dealing with my inquiry. He assured me that my flight was confirmed and I need not to worry. My Sincere Thanks to Tristan.
3 March 2026
Unprompted review
Reply from AranGrant
Dear Pravin Gadhavi,
We sincerely appreciate you sharing your positive experience with us. It’s wonderful to hear that when British Airways reached out regarding your flight, Tristan was able to step in quickly, handle your inquiry efficiently, and provide the reassurance you needed.
We’re delighted that everything was confirmed smoothly and that you felt supported throughout the process. Your kind words mean a lot to us, and we’re grateful for the trust you’ve placed in our team.
Thank you again for your sincere thanks and for choosing our agency. We look forward to assisting you with your future travel needs.
Sincerely Yours,
ARANGRANT Team
Good service.
10 March 2026
Unprompted review
Reply from AranGrant
Dear sarbjit singh,
Thank you for sharing your 5-star feedback with us. We’re delighted to know you had a good experience and that our service met your expectations.
Your satisfaction is our priority, and we truly appreciate your trust in us.
We look forward to assisting you again with your future needs.
Sincerely Yours,
ARANGRANT Team
Great experience overall
Great experience overall. They found me a very good business class fare and handled everything professionally. My ticket was issued quickly and there were no issues with the airline.
27 December 2025
Unprompted review
Reply from AranGrant
Dear Mary Smith,
We truly appreciate you taking the time to share your positive experience with us. It’s wonderful to hear that our team was able to find you a very good business class fare and that everything was handled professionally from start to finish.
We’re delighted that your ticket was issued quickly and that your journey with the airline went smoothly.
Thank you again for your trust and kind words. We look forward to assisting you with your future travel needs.
Sincerely Yours,
ARANGRANT Team
Reps are professional
Reps are professional, yet understand issues and solve them.
10 March 2026
Unprompted review
Reply from AranGrant
Dear Milton Shefter,
Thank you so much for sharing your positive experience with us! We’re delighted to hear that our representatives were able to assist you with professionalism while also truly understanding and resolving your concerns.
Your feedback means a great deal to our team—it reinforces our commitment to providing thoughtful solutions and excellent service every time.
We appreciate your trust in us and look forward to continuing to support you whenever you need assistance.
Sincerely Yours,
ARANGRANT Team
Great Overall Flight Booking Service
Quick response, always friendly and professional assistance.
(The above review was just in response to a small customer service issue. Overall, AranGrant provides often less expensive, concierge-type service in terms of making flight itineraries and reservations. My currrent trip has multiple legs both nationally in the US and internationally to New Zealand, Australia and Fiji, and AranGrant was able to create an itinerary in first adn business class across multiple airlines at teh flight times I wanted for way less than had I done it myself -- and it takes away the hassle of having to do it yourself. (Note that the trade off is that flights are often non-refundable should problems arise (I personally don't find travel insurance to be worth it given its restrictions), although credits might be available for later flights for a small cost.))
6 March 2026
Unprompted review
Reply from AranGrant
Dear Jeffrey,
Thank you so much for sharing your wonderful feedback and for giving us a 5‑star rating. We’re delighted to hear that you value our quick responses and the friendly, professional assistance provided by our team.
Your support means a great deal to us, and we remain committed to delivering the same level of service every time you need us.
We look forward to assisting you again in the future.
Sincerely Yours,
ARANGRANT Team
Booking process was smooth.
I had a great experience booking my Business Class ticket through this agency. The website was simple to use, and I found a fare much lower than other travel sites. The booking process was smooth, and I received my confirmation quickly. Highly recommended for anyone looking for premium flights at better prices.
23 February 2026
Unprompted review
Reply from AranGrant
Dear Stacy Bugess,
We truly appreciate you taking the time to share your experience and for giving us a 5‑star rating.
We’re delighted to hear that booking your Business Class ticket through Arangrant was smooth and that you found our website easy to use. It’s wonderful to know that we could provide you with a premium fare at a better price compared to other sites.
Your recommendation means a lot to us, and we’re committed to continuing to deliver the same level of service and value for all your future travel needs.
Thank you once again for choosing us—we look forward to assisting you with your next journey.
Sincerely Yours,
ARANGRANT Team
Joe was fantastic
Joe was fantastic. I placed my order for airline tickets twice and it kept getting canceled due to price increases. One time I wasn't even informed it was cancelled. I called and spoke to Joe who took care of it and I got my confirmation within 20 minutes.
10 March 2026
Unprompted review
Reply from AranGrant
Dear Tracy Zak,
We’re delighted to hear about your positive experience with Joe.
We understand how frustrating it can be when bookings are canceled due to price changes, and we’re glad our agent was able to step in, resolve the issue quickly, and secure your confirmation within just 20 minutes.
Your kind words and 5‑star rating mean a great deal to us. Delivering responsive and reliable service is always our priority, and we’re thrilled that we could meet your expectations.
Thank you once again for your trust. We look forward to assisting you with your future travel needs.
Sincerely Yours,
ARANGRANT Team
Very professional help
Very professional help. Were able to find me literally next day tickets for an amazing price. Cody was very responsive and it was a pleasure dealing with him. Arangrant was sending me timely and helpful upgrades.
22 February 2026
Unprompted review
Reply from AranGrant
Dear Anna Lokshin,
We’re thrilled to hear about your outstanding experience with Arangrant. It’s wonderful to know that Cody was able to secure next‑day tickets at a great price and provide responsive, professional assistance throughout.
We’re also glad that you appreciated the timely and helpful upgrade notifications—our goal is always to make your travel as smooth and rewarding as possible.
Thank you for your trust and for sharing such positive feedback. We look forward to assisting you again on your future journeys.
Sincerely Yours,
ARANGRANT Team
Great experience booking my business class ticket here
Great experience booking my business class ticket through this agency. The prices were very competitive and the booking process was quick and easy. Customer service was also very responsive. Highly recommended! ✈️
2 February 2026
Unprompted review
Reply from AranGrant
Dear David Hanks,
We’re delighted to hear about your great experience booking your business class ticket with us. It’s wonderful to know that you found our prices competitive, the booking process quick and easy, and our customer service responsive.
Your recommendation means a lot to us, and we’re grateful for your trust.
We look forward to assisting you again with your future travel plans.
Sincerely Yours,
ARANGRANT Team
Outstanding service from start to…
Outstanding service from start to finish with Trevor our Aran Grant agent! He listened to what we wanted, responded promptly and handled every detail of our complicated travel plans. We definitely recommend Trevor and will work with him again.
6 March 2026
Unprompted review
Reply from AranGrant
Dear Ruby,
We’re delighted to receive your wonderful review and 5‑star rating. It’s fantastic to hear that Trevor listened carefully to your needs, responded promptly, and managed every detail of your complex travel plans.
Your recommendation means a great deal to us, and we’re thrilled that you plan to work with him again. Providing outstanding service from start to finish is always our goal, and feedback like yours motivates us to keep raising the bar.
Thank you once again for choosing us—we look forward to assisting you on your future journeys.
Sincerely Yours,
ARANGRANT Team
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