Kathryn W. was appointed to help us on a personal liability claim which has now settled. It has been about a year and I am fully satisfied with the outcome. Kathryn was responsive and professional at... See more
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Your access to justice. ARAG Law protects individuals and businesses from the impact of legal disputes through affordable and high-quality access to justice.
Contact info
Unit 4a Greenway Court, Bedwas, Caerphilly, , CF83 8DW, United Kingdom
- araglaw.co.uk
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Replied to 88% of negative reviews
Typically replies within 1 week
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Repossession
From the first point of contact Charley Ball was very efficient and helpful. I believe her assistance was instrumental in achieving a timely repossession
Excellent legal advice with great client service
Harley Irwin was excellent in providing sound legal advice in a timely manner. He provided deadlines which were met plus wrote a concise report of his findings with suggested next steps.
Excellent legal support and guidance.
From the very start of this process Reece Pisano has been excellent and nothing but supportive in what has been a very challenging time for me personally and professionally.
We had an Employment Tribunal case raised against us from an ex employee and the guidance by the team at ARAG was top notch. They new the claimant was trying his luck, but remained professional and supportive throughout.
The claim got struck out, and this was down to Reece's hard work and support.
I have received an excellent service…
I have received an excellent service from ARAGLAW, trainee solicitor and counsel for the court hearing. I have been supported very well, a very professional service that has taken away a lot of my stress with the whole process, resulting in a successful outcome. Thank you ARAGLAW.
I was given very clear information
I was given very clear information, explained carefully to me when needed. I always got a swift reply and responses to my questions and emails.
Avoid Arag !
Undoubtedly, one of the wort experiences i have ever dealt with was being introduced / involved with ARAG.
They denied information was ever received, they were not willing to entertain any of the 13 emails i sent them for review.
There were periods of up to 6 weeks without a reply.
I am now with the Ombudsmen to bring a claim against Arag for professional negligence.

Reply from ARAG Law
Luke McKellar handled my case…
Luke McKellar handled my case professionally and efficiently. I am very pleased with the ARAG Laws' help.
Heather Downes has been a true force…
Heather Downes has been a true force throughout our claim. Keeping me in touch and strategising for the path she laid out.Very helpful and much appreciated
A great team
A great team, very helpful and approachable, keeping us abreast of proceedings throughout the process.
Professional
Professional, accurate, timely and nice people. Guided me through a complex area to a successful result.
I was appointed with ARAG law due to an…
I was appointed with ARAG law due to an ongoing situation. After speaking on the phone / emailing with Aaron regarding the situation I was having, and how to go about it, the service was responsive, attentive and direct from what I required in a timely manner due to the nature of the issue. Also Kathryn from another department was amazing, understanding and incredibly helpful with advice and solutions. I found the service I received satisfactory along with the result. Thank you.
Great Service
I was helped by Jasmine Clark and Leanne Giblin to remove some tenants and regain posession of my property. Both were absolutely fantastic. The communication was clear and concise and I was kept updated throughout. I would highly recommend both.
Delay and prevarication
Unfortunately, my personal experience has been pretty poor.
Delay and prevarication, untruths seem normal.

Reply from ARAG Law
OUSTANDING Experience from this law firm due to one individual solicitor
It is a genuine pleasure to provide this reference for Vashika Agarwal, a solicitor of exceptional ability and professionalism. From the outset of our engagement, she demonstrated a level of competence, clarity, and strategic understanding far beyond what would typically be expected at her level of seniority.
She quickly grasped the full scope and complexity of our case, absorbing detailed information with impressive speed and accuracy. Her ability to synthesise extensive case notes, identify key issues, and articulate them clearly and persuasively was truly outstanding. She consistently demonstrated sharp analytical thinking, strong legal insight, and excellent judgment.
What particularly distinguished her was her proactive approach and unwavering attention to detail. She was always thoroughly prepared, responsive, and timely in all communications. Deadlines were met without prompting, and her work was consistently delivered to a high professional standard. She remained calm, focused, and effective even when managing complex or time-sensitive matters.
In addition to her technical capability, she displayed exceptional client care. She inspired confidence, communicated clearly, and ensured that we felt supported and fully informed throughout. Her professionalism, integrity, and determination to advocate strongly on behalf of her client were evident at every stage. She fights your corner, demonstrates sound strategic thinking, and gives you complete confidence that your case is in capable hands.
Despite being at a junior stage in her career, she operates with the assurance, clarity, and effectiveness often associated with far more senior practitioners. Her articulation, organisation, and ability to anticipate issues set her apart as an outstanding young solicitor with significant potential.
I would not hesitate to recommend her in the strongest possible terms. She is diligent, articulate, intelligent, proactive, and highly professional. Any firm or client would be fortunate to benefit from her abilities, and I have every confidence that she will continue to excel and develop into an exceptional legal professional.
Excellent
Excellent advice and support from Khuram at Arag Law.
We recommend wholeheartedly.
Employment Case
We had a situation where we worked with ARAG Law and Scarlett Carter on a recent employment case, and I am extremely satisfied with the outcome. From the very beginning, Scarlett demonstrated professionalism, expertise, and genuine care. They took the time to understand the nuances of my situation and provided clear guidance at every step of the process.
Throughout the case, communication was excellent—updates were timely, and any questions I had were answered thoroughly. Their strategic approach and attention to detail gave me confidence that my our employment case was in capable hands. Thanks to her dedication and knowledge, we achieved a successful resolution that exceeded my expectations.
I highly recommend Scarlett Carter from ARAG Law to anyone facing employment-related legal matters. Their combination of expertise, responsiveness, and client-focused service makes them a top choice.
Great service if you are a letting agent
We had Charley Ball as our solicitor for a section 21 eviction. She and the company were very responsive, quick to initiate the process. We were kept updated on progress and next steps.
I had a great experience with ARAG Law
I had a great experience with ARAG Law. They handled everything professionally and kept me well informed throughout the process.
Charley was my main point of contact and did an excellent job - always keeping me updated and working diligently on my case through to its resolution. Their advice was clear, practical and effective.
I wouldn’t hesitate to recommend their services to anyone looking for reliable and professional legal support.
Fantastic communication from Sarah…
Fantastic communication from Sarah garner, highly recommended
Sarah Garner at ARAG Law provided…
Sarah Garner at ARAG Law provided outstanding legal support for my employment case. She took over a difficult negotiation and immediately added the 'teeth' needed to move the matter toward a successful resolution. Sarah was instrumental in ensuring my 11-year career history was accurately reflected in my reference and that the settlement was structured in a way that protected my interests. If you need a solicitor who is determined, professional, and highly effective, Sarah is the one to call.
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