Arachas Reviews 

799
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 440 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, ensuring pleasant and efficient interactions. Excellent customer service is frequently highlighted, with quick response times and queries resolved with ease, often leading to competitive rates and significant savings. However, some customers noted issues with communication and service, experiencing delays in receiving promised items or finding discrepancies in documentation. These reviewers described instances of unsatisfactory customer care and information that was not clear, leading to frustration and a perception of staff not being attentive.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt callbacks and quick... See more

Price

Customers consistently note positive experiences with price, often highlighting that staff members go above... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we changed providers for this year, Lucy was extremely professional in assisting us. She was very helpful and followed through on every aspect in dealing with our needs. I can not speak highl... See more

Rated 5 out of 5 stars

Another really positive experience with Sinead Swayne. Have dealt with Sinead many times over the years and also have family members who deal with Sinead and we have always found her so helpful and fr... See more

Company replied

Rated 5 out of 5 stars

Very good experience. Niamh Blomer was very helpful, professional & proactive in ensuring that all information required was provided when doing a quote for a self-build policy recently. She even took... See more

Company replied

Rated 5 out of 5 stars

I worked with Niamh Blomer in regards to self build insurance. She was extremely helpful throughout the process and explained everything thoroughly. Any issue or question I had was resolved within the... See more

Company replied


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Caravan and Motorhome Insurance Company
  4. Commercial Insurance Company
  5. Home Insurance Agency
  6. Insurance Broker

Written by the company

As Ireland’s largest nationwide insurance broker, Arachas has got you covered. We're here to help you on your insurance journey by delivering innovative products and exceptional service. Our aim is to make your insurance life as easy as possible - no fuss, just great cover. With over 50 years’ experience, we've built trusted relationships with our clients and insurance partners. We invest in and support our people so that they can deliver the best possible outcome for our clients. We have excellent cover available to suit a multitude of risks and more importantly, we use reliable, high quality insurance providers to give you peace of mind so you can go about your day without stressing over your insurance. We Offer: * Car Insurance * Home Insurance * Travel Insurance * Young Driver Insurance * Van Insurance * Mobile Home Insurance * Taxi Insurance * Education Insurance & many more..

We'll Protect What You Love & Make Insurance Easier.

Written by the company

90% of Customers Stay With Us Year On Year
As Ireland’s largest nationwide insurance broker, we’ve got you covered. We offer you more choice from trusted insurers. Choose the policy and price that's right for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

799 reviews

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No recent history of asking for reviews

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4.8

All reviews

(799)

431 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recently dealt with Tara for car…

Recently dealt with Tara for car insurance. I had a very good experience. Tara was extremely helpful and made the process simple quick and easy.

1 May 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Charlie, thank you for your review. We're delighted you had a positive experience with Tara.

Rated 5 out of 5 stars

Highly recommend

Highly recommend , spoke to Salena and she said she’d call me back with a quote and details and she did ! I was happy with price and the way they do business . Perfect .

6 May 2026
Unprompted review
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Reply from Arachas

Hi Darren, thank you for your review. We're delighted you had a positive experience with Salena.

Rated 5 out of 5 stars

Sinead is excellent as a service…

Sinead is excellent as a service representative, is very friendly & professional.

5 May 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Noel, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Insurance renewal With Sinead Swayne

I dealt directly with Sinead Swayne who is always most helpful and professional to deal with. She understand what she does and makes the transaction simple. Would recommend for others.

5 May 2026
Unprompted review
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Reply from Arachas

Hi Peter, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Double Payment

Oisin identified the problem and solved it as l was speaking to him on the phone. Follow up email came promptly as promised

5 May 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Philip, thank you for your review. We're delighted you had a positive experience with Oisin.

Rated 5 out of 5 stars

My experience was 100%with the help of…

My experience was 100%with the help of Hazel . I spoke to Hazel on phone and the help I recieved was amazing and Hazel was extremely helpful to me . She phoned me to see how my son got on in his driving test 'and made sure I had my document on time . I have never had an experience like it .Hazel was truely amazing . I would give Hazel 100 stars . Thank you Hazel for an amazing experience.

28 April 2026
Unprompted review
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Reply from Arachas

Hi Pamela, thank you for your review. We're delighted you had a positive experience with Hazel.

Rated 5 out of 5 stars

I had a very positive experience with Arachas

I had a very positive experience with Arachas (CraftInsure) after my boat was damaged- rope snapped, bow hit the jetty. Paul and Owen were both excellent to deal with—professional, understanding, and genuinely helpful throughout the process. They made a stressful situation much easier to manage, and I felt well supported from start to finish. Highly recommend their service.

1 May 2026
Unprompted review
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Reply from Arachas

Hi, thank you for your review. We're delighted you had a positive experience with Paul & Owen.

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. Prices are always good value for money

30 April 2026
Unprompted review
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Reply from Arachas

Hi Richie, thank you for your review. We're delighted you had a positive experience with Arachas

Rated 5 out of 5 stars

I was really impressed with the service…

I was really impressed with the service I received from Sinead at Arachas. I needed to insure a car I had just purchased, and she managed to arrange everything within a couple of hours so I could collect it without delay. As an added bonus, the new car was more affordable to insure than my old one, so I also received money back. Efficient, professional, and very helpful throughout the whole process

30 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Very smooth and easy process

Very smooth and easy process . Sinead was very efficient and quick with dealing with my renewal

29 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Sarah, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Excellent customer service

Alway provides renewal information within good time frame. Competitive quotes. Great customer service. Very reliable.

7 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Susan, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Very professional company to deal with

Very professional company to deal with. Answered the phones quickly, great to deal with plus a very good insurance quote. Breakdown service through them was also quick and easy to access. Definitely recommend...

10 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Allison, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Helpful clear advice

Helpful clear advice. Sent the information I need to arrange next steps.

27 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi SM, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Renewal

My renewal was completed easily with all my questions answered, in a very pleasant manner. Thank You.

24 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Miriam, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Great staff very willing to help a…

Great staff very willing to help a quick and easy interaction to renew my insurance

15 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Lynda, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Hazel is a rock star in her field.

I got the call back promptly from Hazel, who was friendly and understanding of anything I was asking. A seasoned professional who was able to relate to what I was talking about straight away. I felt appreciated and respected. Thank you

23 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Ger, thank you for your review. We're delighted you had a positive experience with Hazel.

Rated 5 out of 5 stars

Person I dealt with was very helpful…

Person I dealt with was very helpful and actually rang back when he said he would.

20 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Brendan, thank you for your review. We're delighted you had a positive experience with one of our staff at Arachas.

Rated 5 out of 5 stars

Tara

Tara, the agent I dealt with was super. She said she’d call back / and she did, with all the info i needed and a solution to my problem!

22 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Sheila, thank you for your review. We're delighted you had a positive experience with Tara.

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