ArachasReviews 

780
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 440 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their extensive knowledge and efficiency in handling inquiries. The service provided is frequently described as excellent, with many appreciating the quick response times and the straightforward process of obtaining insurance or resolving issues. Reviewers also found the pricing to be satisfactory, with some noting competitive rates and good deals. However, some customers reported dissatisfaction with customer service, experiencing long wait times, poor communication, and a lack of follow-up on promised actions. A few others also felt that the service was misleading or that documentation contained errors, leading to a disappointing overall experience.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Consumers find service to be positive, with many reviewers consistently reporting excellent, helpful, and... See more

Customer service

Customers had positive experiences with customer service, often highlighting the helpfulness, efficiency, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt and professional... See more

Price

Reviewers mention positive feedback about price, with many customers expressing satisfaction with the value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another really positive experience with Sinead Swayne. Have dealt with Sinead many times over the years and also have family members who deal with Sinead and we have always found her so helpful and fr... See more

Company replied

Rated 5 out of 5 stars

Sinead Swayne is a pleasure to deal with . Always sends my renewal well in advance and always finds me a better quote or discount when applied . Very professional and also with a friendly and personal... See more

Rated 5 out of 5 stars

Phoned today to transfer my insurance to a new car and had a very positive experience. Hazel Tynan was a pleasure to deal with. Very kind and helpful. Completed the process very efficiently and sent t... See more

Rated 5 out of 5 stars

Made enquiry today about a particular type of insurance. Within fifteen minutes of sending in my email I had a phone call back. Since then, I have been dealing with Sean Barry, who has been very help... See more

Company replied


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Caravan and Motorhome Insurance Company
  4. Commercial Insurance Company
  5. Home Insurance Agency
  6. Insurance Broker

Written by the company

As Ireland’s largest nationwide insurance broker, Arachas has got you covered. We're here to help you on your insurance journey by delivering innovative products and exceptional service. Our aim is to make your insurance life as easy as possible - no fuss, just great cover. With over 50 years’ experience, we've built trusted relationships with our clients and insurance partners. We invest in and support our people so that they can deliver the best possible outcome for our clients. We have excellent cover available to suit a multitude of risks and more importantly, we use reliable, high quality insurance providers to give you peace of mind so you can go about your day without stressing over your insurance. We Offer: * Car Insurance * Home Insurance * Travel Insurance * Young Driver Insurance * Van Insurance * Mobile Home Insurance * Taxi Insurance * Education Insurance & many more..

We'll Protect What You Love & Make Insurance Easier.

Written by the company

90% of Customers Stay With Us Year On Year
As Ireland’s largest nationwide insurance broker, we’ve got you covered. We offer you more choice from trusted insurers. Choose the policy and price that's right for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

780 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.8

All reviews

(780)

414 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Been with this broker for over a decade and have multiple policies. The diligence and protectiveness of staff is of very high calibre, in particular Niall at the Tipperary office - whom has been very helpful following on from a recent enquiry I had.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Extremely helpful. I have an awkward set of policies, and Arachas are always very helpful, and they do all the background work to make your life as easy as possible. It's almost as simple as "Click here." A special callout to Louisa with my recent policy.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Helful staff member

I found your staff member, Tara O Riordan very helpful, she answered my questions clearly and discussed options with me.
Her manner and demeanor were very pleasant.
She took time to check things for me and I did not feel rushed.
Thank you.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Phoned today to transfer my insurance…

Phoned today to transfer my insurance to a new car and had a very positive experience. Hazel Tynan was a pleasure to deal with. Very kind and helpful. Completed the process very efficiently and sent the amended documents immediately. Hazel made the process very easy. Hazel was very professional and efficient and also very friendly. Great experience today.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Another positive

Another positive , helpful interaction with Arachas, This occasion I had the pleasure in dealing with Brian Kerrigan. Polite, knowledgeable and efficient in getting my business completed and back to the good weather ;-)

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Sinead Swayne is a pleasure to deal…

Sinead Swayne is a pleasure to deal with . Always sends my renewal well in advance and always finds me a better quote or discount when applied . Very professional and also with a friendly and personal manner . Thanks again sinead !

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Quick response time in dealing with my call. Louise was very pleasant to deal with and I got a cheaper price than anywhere else. Very happy.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Sandrine is brilliant in every way

Sandrine is brilliant in every way. She is always pleasant, cheerful & professional, while also being genuinely helpful & personable. Nothing is ever too much trouble. She consistently provides outstanding service with a positive attitude. A real credit to the company.

22 June 2026
Unprompted review

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