I've added 4* stars only cause I had to wait for a week to recieve the wig. Purchased the 13x4 chocolate wig. It came with a cute leopard melt band, eyelashes and a baby hair little brush. Th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I must say, this is the first experience purchasing a wig. The hair exceeded my expectations, it’s soft, the quality is top tier, beginner friendly, it’s easy to install and melted well with my comple... See more
Company replied
By far the BEST place I have ever ordered from, not only is the hair gorgeous every time but the customer service goes above and beyond super quick to respond they are super helpful with everything! I... See more
Company replied
Arabella has become a staple in my daily wear wig collection. I have been purchasing from them for a few years on and off and recently, I have been bulk ordering due to how impressed I am with their u... See more
Company replied
Company details
Written by the company
Arabella Hair is a brand specializing in human hair wigs and hair extensions, Arabella Hair Products Co., Ltd is one of the world human hair suppliers who integrates researching, designing, producing and trading hair beauty product. With over 30 years' experience in hair products, we have already enjoyed a good reputation and established a close relationship with retailers, wholesalers as well as business agents throughout the USA, the UK, Canada, South Africa and many other countries in the world.
Contact info
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Extremely poor quality wig and fake reviews
Extremely poor quality wig. The band around the back was an very thick and made the bottom of the wig bump way out. The hair was thin on the top and sides and way too thick on the back. The color was incorrect; I paid for a platinum blonde color and received an ashy-dirty blonde color. It smelled like burnt plastic and was about 10 inches shorter than advertised. Also, the brand hides bad reviews and does not let any review show less than 4 stars. Reviews look and sound bought and paid for.
Edit after brand response: If the reviews are real, then why when I filter the reviews to be lowest to highest does it only show 4 and 5 star reviews across multiple different wigs? It's statistically not possible to have every product being sold not receiving less than 4 stars when the quality of wig I received was less than 1 star quality. Also, the band of the wig was as thick as my pinky finger. Then don't call it platinum blonde if there's that significant of a color difference. In the legal world, that is called false advertisement.
15 July 2025
Unprompted review
Reply from Arabella hair
Hi Rachel H
We’d like to clarify a few points regarding your concerns. First, we do not have the ability to delete or hide reviews—reviews are managed and filtered by the platform, not by us. As for the wig, variations in density between different areas can occur due to construction techniques, which are designed to create shape and layering rather than uniform thickness throughout. The band is intended to provide structure and support, though the fit can vary slightly depending on head shape. Color may also appear different due to lighting, screen settings, and batch variation. The scent you noticed can come from the production and packaging process and typically fades after airing out. Based on your feedback, we will also pass these details to our factory for further review and optimization.
Arabella hair
Gagged and gooped at this wig
Gagged and gooped at this wig! First time buying from Arabella and needless to say I will buy many more! The quality of the hair and lace is stunning
26 March 2026
Unprompted review
Reply from Arabella hair
Hi Kyle
Thank you so much for your kind words! We’re so happy to hear that you love the wig—especially the hair quality and lace. It truly means a lot to us. We’re excited to have you as part of the Arabella family and can’t wait to serve you again! 💖
Arabella hair
I love it!!
I love it!!! this was a great way to get introduce to colors on my hair it looks so natural. Totally ordering more!!!
25 March 2026
Unprompted review
Reply from Arabella hair
Hi Janilsa Martinez
Thank you so much for your amazing feedback 💖
We’re so happy to hear that you love it and that it was a great way for you to try out a new color! It means a lot to us that you found it looks natural—that’s exactly what we aim for ✨
We can’t wait to have you back for more! If you ever want recommendations or need help choosing your next color, feel free to reach out anytime 😊
Arabella hair
The hair was completely trash
The hair was completely trash. It is very plastic key. It is not 100% human hair it tangle it was absolutely not worth it at all. I would not recommend anyone to purchase because it’s not good. It seems like it’s synthetic blend is not 100% human hair
15 March 2026
Unprompted review
Reply from Arabella hair
Hi carol lorde
Thank you for sharing your honest feedback—we’re really sorry to hear about your experience.
The hair we provide is made from 100% human hair, but based on what you described (tangling and a plastic-like feel), this is definitely not the experience we want you to have. It may be an issue with this specific item or batch, and we take this very seriously.
Could you please send us some photos or a short video of the hair? This will help us check the issue more accurately and provide you with a proper solution.
We truly appreciate your feedback, and we’ll also report this to our product team to prevent similar issues in the future.
Arabella hair
5 STARS
I LOVE THIS HAIR!! It’s only been one day and I’m getting so many compliments and the color is perfect! This is my very first time purchasing from Arabella and customer service is very responsive and friendly. I will definitely be ordering again. Thank you so much to the Arabella team ❤️❤️❤️❤️❤️
13 March 2026
Unprompted review
Reply from Arabella hair
Hi there
Thank you so much for your amazing feedback! ❤️ We’re so happy to hear that you love the hair and that the color is perfect for you—it truly means a lot to us!
It’s even more special knowing this was your first purchase with us, and we’re glad our customer service made a great impression. Enjoy all the compliments—you deserve it! ✨
We can’t wait to serve you again. Thank you for choosing Arabella! 💕
Arabella hair
Hair is beautiful
Hair is beautiful , true to length and true to density. So soft and bouncy I love it. Will be ordering again
25 March 2026
Unprompted review
Reply from Arabella hair
Hi Chasity Daniels
Thank you so much for your kind feedback! 💖 We’re thrilled to hear that you love the hair and that it met your expectations in both length and density. Your satisfaction means everything to us!
We truly appreciate your support and can’t wait to have you order again. If you ever need anything, we’re always here for you 😊
Arabella hair
By far the BEST place I have ever…
By far the BEST place I have ever ordered from, not only is the hair gorgeous every time but the customer service goes above and beyond super quick to respond they are super helpful with everything! I have ordered many times with them and love the hair but just the way they interact with me me, I’ll never order from anywhere else! I wish I could give more than five stars!
24 March 2026
Unprompted review
Reply from Arabella hair
Hi Korah Desautel
Thank you so much for your amazing feedback! We’re truly grateful for your continued support and kind words. It means a lot to know that you love not only the hair but also the service we provide.
We’re always here to help and will continue doing our best to give you the best experience possible. Looking forward to serving you again soon! 💖
Arabella hair
This hair came super fast
This hair came super fast, it was soft. The knots are small and the lace is thin. I can tell it’ll melt very easily once I wear this wig. I washed and toned it a little because I wanted the blonde part to be less yellow but overall, this wig is pretty. It’s very full. Will order again.
19 March 2026
Unprompted review
Reply from Arabella hair
Hi Nik Louis
Thank you so much for sharing your detailed feedback! We’re glad to hear the hair arrived quickly and that you’re happy with how soft and full it is. It’s also great to know the small knots and thin lace met your expectations—those details really do make a difference for a natural look.
We appreciate you sharing your experience with toning the blonde as well—that’s a great way to customize the color to your preference! 😊
Thank you again for your support, and we look forward to your next order 💕
Arabella hair
The best in the wig industry - hands down!
I ordered two weeks and I was extremely impressed. From the quality of the human hair, to their customer service ( very knowledgeable and professional by the way) packaging, attention to details and all the extra goodies they provide you with, makes ARABELLA the best in the wig industry!
7 March 2026
Unprompted review
Reply from Arabella hair
Hi Maria C Rosado
Thank you so much for your amazing feedback! We’re truly thrilled to hear how impressed you were with your experience—from the quality of the human hair to our customer service, packaging, and the little extras we include.
Your kind words about our team being knowledgeable and professional mean a lot to us. We’re especially grateful that you consider Arabella the best in the wig industry—that’s the highest compliment we could receive!
Thank you again for your support, and we can’t wait to serve you again soon 💕
Arabella hair
I’ve ordered from Arabella many times
I’ve ordered from Arabella many times. The reason I keep going back is because their hair is of great quality. Whatever I’ve seen pictured is what I receive. If you take proper care of the hair it lasts so long. I recommend Arabella to friends all the time because when I wear their hair I always receive compliments.
21 March 2026
Unprompted review
Reply from Arabella hair
Hi Danielle Joseph
Thank you so much for your continued support and for sharing such a wonderful review! We’re truly glad to hear that you’ve consistently had a great experience with the quality of our hair and that it meets your expectations every time.
It means a lot to us that you recommend us to your friends and receive compliments when wearing our products—that’s exactly the experience we strive to deliver. We sincerely appreciate your trust and loyalty, and we’ll keep working hard to maintain the quality you love.
If you ever need anything, we’re always here for you 💕
Arabella hair
I love this wig so much 🫶🏽😬🩷🩷🩷🩷
I love this wig so much 🫶🏽😬🩷🩷🩷🩷
It’s a wig that is exact like the picture
19 March 2026
Unprompted review
Reply from Arabella hair
Hi Queenn Ashley
Thank you so much for your lovely feedback! We’re truly happy to hear that you love the wig and that it looks exactly like the picture—that’s always our goal. Your support means so much to us, and it really motivates us to keep providing the best quality possible. We hope you continue to enjoy it, and we look forward to serving you again in the future
Arabella hair
This was my very 1st order from this…
This was my very 1st order from this hair company and im truly impressed delivery came earlier than expected and the hair is soo darn soft! And is good quality..Will definitely be ordering again
16 March 2026
Unprompted review
Reply from Arabella hair
Hi Yuri
Thank you so much for your kind feedback! We're thrilled to hear that your first order exceeded your expectations. It's great to know that you loved the softness and quality of the hair, and that the delivery arrived earlier than expected. We truly appreciate your support and look forward to serving you again soon! 😊
Arabella hair
Loved the midnight blue wig I…
Loved the midnight blue wig I purchased. The color is perfect
6 March 2026
Unprompted review
Reply from Arabella hair
Hi Kelli Horton
Thank you so much! We're thrilled to hear that you loved the midnight blue wig. So glad the color was just right for you. Hope to see you again soon! 💙
Arabella hair
Fast shipping and quality hair
This is my first time buying hair from Arabella and I must say it’s soft and silky. It came pre-cut which is very helpful and makes installation easy. The wig came with hair accessories which is helpful. I’ll get more wigs from Arabella
14 March 2026
Unprompted review
Reply from Arabella hair
Hi Elizabeth Amoako
Thank you very much for choosing Arabella and sharing such a wonderful first shopping experience! We are delighted to hear that you love the soft and silky texture of our hair, and that the pre-cut design made installation easy. Thank you for your love and support, and we look forward to serving you again!
Arabella hair
They hair is amazing so soft so nice…
They hair is amazing so soft so nice lace beautiful and I’m a full fan of Arabella.
13 March 2026
Unprompted review
Reply from Arabella hair
Hi Jewel Hill
Thank you so much for your lovely feedback! We're thrilled to hear that you love the hair and that it feels soft with beautiful lace. It truly means a lot to us to know you're such a fan of Arabella!
Your support and kind words motivate us to keep providing the best quality possible. We can't wait to have you back for your next wig! 💕
Arabella hair
Excellent beginner friendly purchase
I must say, this is the first experience purchasing a wig. The hair exceeded my expectations, it’s soft, the quality is top tier, beginner friendly, it’s easy to install and melted well with my complexion. I must also add, the wig is so natural and well secured !! I feel confident in going to the gym in my wig without feeling insecure that it will fall off. Definitely, will purchase some more !!
7 March 2026
Unprompted review
Reply from Arabella hair
Hi Shamelle Sutherland
Thank you so much for sharing your wonderful experience! We're truly delighted to hear that your first wig purchase exceeded your expectations. It means a lot to know that you found the hair soft, high-quality, beginner-friendly, and easy to install. We're especially happy that the lace blended well with your complexion and gave you such a natural look.
Hearing that you feel confident even wearing it to the gym is the best compliment we could receive — comfort, security, and confidence are exactly what we hope every customer experiences.
Thank you again for your support and trust. We can’t wait to serve you again, and we’ll be here whenever you’re ready for your next wig! 💕
Arabella hair
The wig I order it's beautiful soft I…
The wig I order it's beautiful soft I have received some many compliments, so I order the same wig to have on hand, keep up the good work. everything is awesome.
11 March 2026
Unprompted review
Reply from Arabella hair
Hi Mary Robinson
Thank you so much for your kind words and for being a repeat customer! We're thrilled to hear that you love the wig and that it's been such a hit. It's always great to have a backup of a favorite style, and we're honored you chose us again. We'll definitely keep up the good work! If you ever need anything else, we're here to help. 😊
Arabella hair
I absolutely loved the unit I purchased…
I absolutely loved the unit I purchased from Arabella. It was just as described and great quality! My hairstylist was also impressed. They will definitely be the supplier I purchased from on a repetitive basis!
11 February 2026
Unprompted review
Reply from Arabella hair
Hi Jada Jackson
Thank you so much for your amazing feedback! We're absolutely delighted to hear that you loved your unit from Arabella and that it met your expectations in both description and quality. It means even more to us that your hairstylist was impressed — that’s a wonderful compliment!
We’re truly honored to be your go-to supplier and look forward to serving you again and again. If you ever need assistance or have any questions, we're always here to help. Thank you for choosing Arabella! 💇♀️✨
Arabella hair
Quality of Hair is unmatched
Go ahead and buy this hair. It’s so beautiful and full . I love it !!
27 January 2026
Unprompted review
Reply from Arabella hair
Hi Jessica A. Jackson
Thank you so much for your kind words! We’re so happy to hear that you love the hair and that it met your expectations. Your support truly means a lot to us. Enjoy your beautiful hair!
Arabella hair
I was so happy with the quality and…
I was so happy with the quality and shipping process and I will definitely order again.
25 February 2026
Unprompted review
Reply from Arabella hair
Hi Brandie
Thank you so much for your kind words! We're thrilled to hear that you were happy with the quality and the shipping process. Your support truly means a lot to us, and we look forward to serving you again in the future! 💕
Arabella hair
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