The service was wonderful, they sent me pictures and videos of the wig which came as described. I have only given 4 starts as I feel the wig would have benefited from having a band. Other than that th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've added 4* stars only cause I had to wait for a week to recieve the wig. Purchased the 13x4 chocolate wig. It came with a cute leopard melt band, eyelashes and a baby hair little brush. Th... See more
Company replied
This is the 3rd unit I've purchased the hair quality has consistently been good, I have experience no shedding. After washing the hair it remains soft and tangled free. Arabella's hair line is absolu... See more
Company replied
By far the BEST place I have ever ordered from, not only is the hair gorgeous every time but the customer service goes above and beyond super quick to respond they are super helpful with everything! I... See more
Company replied
Company details
Written by the company
Arabella Hair is a brand specializing in human hair wigs and hair extensions, Arabella Hair Products Co., Ltd is one of the world human hair suppliers who integrates researching, designing, producing and trading hair beauty product. With over 30 years' experience in hair products, we have already enjoyed a good reputation and established a close relationship with retailers, wholesalers as well as business agents throughout the USA, the UK, Canada, South Africa and many other countries in the world.
Contact info
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Loveeee it can’t wait to use it for…
Loveeee it can’t wait to use it for prom, very soft no weird smell, and the lace gives no lace so in love
12 June 2026
Unprompted review
Reply from Arabella hair
Hi Jayna
Thank you so much for your amazing feedback! 😍 We're thrilled that you love the wig! We're so happy to hear it's soft, odor-free, and that the lace melts so naturally. 💕 We hope you have an unforgettable prom and feel absolutely gorgeous wearing it. Thank you for choosing us! ✨🥰
Arabella hair
Absolutely love this wig
Absolutely love this wig! It looks natural, feels comfortable to wear, and the quality exceeded my expectations. I’ve received so many compliments already, highly recommend!
11 June 2026
Unprompted review
Reply from Arabella hair
Hi Tamara
Thank you so much for your wonderful feedback! 💕 We're thrilled to hear that you absolutely love your wig and that it looks natural, feels comfortable, and exceeded your expectations. It means so much to us to know you're receiving lots of compliments! Thank you for your recommendation and for choosing Arabella Hair. We look forward to providing you with more beautiful hair in the future! 😊✨
Arabella hair
The experience was great
The experience was great. I was kinda hesitant with ordering in the beginning but I am glad that I did. I am very pleased with how quick I received the unit and the quality of it.
10 June 2026
Unprompted review
Reply from Arabella hair
Hi CharLatrene
Thank you so much for your kind feedback! 😊 We're delighted to hear that you decided to give us a try and that your experience exceeded your expectations. It's wonderful to know that you were happy with both the fast delivery and the quality of your unit. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future! ❤️
Arabella hair
Reply from Arabella hair
Hi Jalynn Brooks
Thank you for your feedback! 💕 We're so happy to hear that your wig arrived on time and that you're pleased with the overall quality. ✨
We truly appreciate your support and hope you enjoy your new look! Thank you for choosing us, and we look forward to serving you again in the future. 💖😊
Arabella hair
Arabella Hair
One of the best wig companies I’ve purchased from so far! Customer service was efficient and hair was shipped out within 48 hours. Quality of the hair was amazing, came exactly as advertised!
4 May 2026
Unprompted review
Reply from Arabella hair
Hi Ora Hunters
Thank you so much for your kind words! 💕 We're thrilled to hear that you had a great experience with both our customer service and your wig. It means a lot to us that the hair arrived quickly and met your expectations exactly as advertised. Thank you for your support and trust—we can't wait to serve you again in the future! ✨🥰
Arabella hair
No clue how this company has a 4.5 they…
No clue how this company has a 4.5 they sent me the worst wigs I’ve ever purchased. The hair was rough and stringy and overall poor quality I would’ve done better to get a synthetic one from Amazon . It was not the one pictured on the site. Their website says they accept returns BUT THEY ARE LIARS. They say they’ll start the return and tell you that they’ll be a $20 return fee then they ask if you’re ok with it and when you say yes they send you 20 emails trying to make you change your mind saying things like “you’ll have to pay duties “ “the return will probably take a month “ and still ending with “if you’re ok with that we’ll start the return . Let us know “ They just stall and lie , they never send you the information to do the return and just continue to offering partial refunds to keep the wigs. I spent $436 . Their offer ? $50 partial refund , then $80 , then $130. I went back and forth with them COUNTLESS times . They even suggested that i resell them to a family friend!! It’d be different if the site said no returns but to blatantly lie is absolutely disgusting business practices
2 June 2026
Unprompted review
Reply from Arabella hair
Hi Aaqila Thomason
We are truly sorry for the frustration and disappointment this experience has caused you.
Please rest assured that if the wig is unused and meets our return policy requirements, you are absolutely eligible to return it. The reason we ask for photos before processing the return is not to prevent a return, but to help us verify the condition of the item in advance. This allows us to issue your refund much faster once the package arrives, rather than having you wait for a factory inspection after receipt, which could further delay your refund.
If, after review, the item does not meet the return requirements, we will discuss available solutions and compensation options with you. Our intention is never to force you to keep a product you are unhappy with. Any partial refund offer is simply an optional solution that some customers choose for convenience, not a requirement.
We understand your concerns regarding the return process, and we sincerely apologize if our previous communication made you feel otherwise. Your feedback is important to us, and we are committed to working with you toward a fair resolution. Thank you for giving us the opportunity to address this matter.
Arabella hair
I didn’t have a lace the lace was bad
I didn’t have a lace the lace was bad. It kept falling off my head, and I can’t curl it it. The curls fall out every time I curls it. So can I get a refund? I did not like this.
30 May 2026
Unprompted review
Reply from Arabella hair
Hi Nicole Boyd
We're sorry to hear that you're unhappy with the wig. We sincerely apologize for the inconvenience caused by the lace and curling issues you experienced.
Please contact our after-sales team at the support email address with your order number and photos/videos of the product. Once we receive the details, we will carefully review your case. If your order meets our return and refund policy requirements, we will do our utmost to assist you with the return and refund process.
Thank you for your understanding and cooperation. We look forward to helping you resolve this as quickly as possible.
Arabella hair
All Year Around Hair
I love how you can adjust the wig to fit your head and how they are beginner friendly so you can apply the wigs yourself instead of paying another hundred or two hundred to have them installed.
4 June 2026
Unprompted review
Reply from Arabella hair
Hi Nesey Jones
Thank you so much for your wonderful feedback! 💕 We're thrilled to hear that you love the adjustable fit and beginner-friendly design of our wigs. Being able to install your wig yourself not only makes styling easier but can also save a lot of time and money. We truly appreciate your support and can't wait to serve you again with your next wig! ✨😊
Arabella hair
Great unit
Great unit! The hair very soft and manageable. No shedding or smell. The shipping was very fast. Great customer support as well.
28 May 2026
Unprompted review
Reply from Arabella hair
Hi Jazz
Thank you so much for your wonderful review! 💕 We're delighted to hear that you're loving your unit and that the hair is soft, manageable, and arrived with no shedding or odor. ✨ We're also glad you had a great experience with our shipping speed and customer support team. Your satisfaction means everything to us! Thank you for your trust and support, and we look forward to serving you again soon. 🥰💖✨
Arabella hair
It arrived so fast
It arrived so fast. The hair is beautiful and soft. I will be ordering again soon. Thank you
28 May 2026
Unprompted review
Reply from Arabella hair
Hi Sherree Ray
Thank you so much for your lovely feedback! 💕 We're delighted to hear that your order arrived quickly and that you love how beautiful and soft the hair is. Your satisfaction means everything to us. Thank you for your support, and we can't wait to serve you again on your next order! ✨🥰
Arabella hair
Reply from Arabella hair
Hi Melissa Jones
Thank you so much for your kind words! 💕 We're thrilled to hear that you love your unit. Your support means a lot to us, and we truly appreciate you choosing us. We hope you continue to enjoy your hair, and we look forward to serving you again in the future! ✨🥰
Arabella hair
Reply from Arabella hair
Hi Surlena Williamson
Thank you so much for your kind words! 😊 We're delighted to hear that your hair arrived on time and that you're happy with the quality. Your support means a lot to us, and we truly appreciate you choosing us for your hair needs. We look forward to serving you again in the future! ❤️✨
Arabella hair
I simply love this wig!!!
I simply love this wig!!!
It looks so natural and easy to maintain. I've received so many compliments.
This definitely my go to company from now on. Believe me, I've tried many None can compare. Customer service is amazing.
Just ordered a bob.
13 May 2026
Unprompted review
Reply from Arabella hair
Hi Shemar
Thank you so much for your amazing support and kind words! ❤️
We’re beyond happy to hear that you love the wig and that it looks so natural on you. Knowing you’ve tried many companies and chose us as your go-to truly means a lot to us. 😊
We’re also so glad our customer service made a great impression — we’ll continue doing our best to provide both beautiful hair and the best experience possible.
And yay for the new bob order! ✨ We can’t wait for you to receive it. We hope you love that one just as much too! Thank you again for your trust and support. 💕
Arabella hair
3rd order from Arabella
Package was delivered on time along with it be good quality and the price wasn't bad at all will be ordering again
15 May 2026
Unprompted review
Reply from Arabella hair
Hi Daniel E
Thank you so much for your support and feedback ❤️
We’re very happy to hear your package arrived on time and that you were satisfied with the quality and pricing 😊
Providing beautiful hair at a great value is always our goal, so your kind words truly mean a lot to us.
We can’t wait to serve you again on your next order! ✨
Arabella hair
Amazing customer service
Amazing customer service. Wasn’t sure the hair would come in time so I got upgraded from a 22inch to a 24inch. It came way earlier than expected. Hair was full thick and the lace was amazing. I will be purchasing again x
26 May 2026
Unprompted review
Reply from Arabella hair
Hi Catara Matthie
Thank you so much for your lovely feedback ❤️
We’re so happy to hear the wig arrived earlier than expected and that you loved the fullness, thickness, and lace quality! 😊
We always try our best to help when customers are on a time schedule, so we’re glad the complimentary upgrade made your experience even better.
Thank you again for your support and trust — we can’t wait to have you shop with us again! ✨
Arabella hair
This is my first time ordering from…
This is my first time ordering from Arabella Hair. My wig came a week after I ordered it. However, when I received my order, my box was crushed. I was upset about it being crushed. When I pulled out my unit and felt how soft the hair was, my feelings were better. The hair is soft doesn’t tangle when you run your fingers through it. It doesn’t have a smell and I can’t wait to wear it. I will take some pictures once I install it and after it’s been washed a couple times. I plan to order more wigs from this company.
19 May 2026
Unprompted review
Reply from Arabella hair
Hi Jennifer Quinn
Thank you so much for sharing your honest experience with us! 💕
We’re truly sorry that your package arrived with the box crushed, and we completely understand why that would be upsetting. Fortunately, we’re very happy to hear that once you opened the wig, the softness and quality of the hair made you feel better. 😊
It means a lot to know that you love how soft the hair feels, that it doesn’t tangle, and that there was no unpleasant smell. We can’t wait to see your beautiful photos after installation! We’d also love to hear your thoughts after wearing and washing it a few times.
Thank you again for giving Arabella Hair a chance for your first order. We truly appreciate your support and are excited to provide you with even more beautiful wigs in the future! ✨
Arabella hair
My go to company
This is my 6th time ordering from Arabella and I’m satisfied every time ☺️
22 May 2026
Unprompted review
Reply from Arabella hair
Hi Kionna
Thank you so much for your continued support! ☺️
We’re truly happy to hear that this is your 6th order with Arabella and that you’ve been satisfied every time. Your trust means a lot to us, and we’ll keep doing our best to provide you with beautiful hair and great service every time you shop with us. Enjoy your wig, and we can’t wait to serve you again soon! 💕
Arabella hair
As usual fast delivery and lovely hair
As usual fast delivery and lovely hair
Thank you
18 May 2026
Unprompted review
Reply from Arabella hair
Hi bridget awoniyi
Thank you so much for your continued support! We're delighted to hear that you were satisfied with the fast delivery and lovely hair once again.
Customers like you truly mean a lot to us. We hope you continue to enjoy your wig, and we look forward to serving you again in the future. ❤️
Arabella hair
This was my first glueless wig and…
This was my first glueless wig and honestly it looks great. Super easy to put on too. Hair came straight and silky. Very satisfied!
21 May 2026
Unprompted review
Reply from Arabella hair
Hi Cameron Moore
Thank you so much for sharing your experience! We’re honored that this was your first glueless wig, and we’re so happy to hear that you love it.
It’s great to know the installation was easy and that the hair arrived silky and beautiful. Your satisfaction truly means a lot to us, and we hope you continue to enjoy your new look. Thank you again for your support! ❤️
Arabella hair
I received my package with in 1 week…
I received my package with in 1 week and the quality is amazing
8 May 2026
Unprompted review
Reply from Arabella hair
Hi Shanita Thompson
Thank you so much for your feedback and support! We’re so happy to hear that you received your package within 1 week and that you love the quality.
Your satisfaction truly means a lot to us. We hope you continue to enjoy your wig, and please feel free to reach out anytime if you need any assistance in the future. ❤️
Arabella hair
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