Aquatropics London  Reviews 

442
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 312 reviews, reviewers overwhelmingly had a great experience with this company. People are genuinely very happy with the impressive variety of aquatic life available, often sharing that online purchases arrive lively, healthy, and exceptionally well packed. Consumers also deeply appreciate the prompt shipping times and careful handling, ensuring that fragile aquatic animals reach their new home aquariums safely. However, some people mentioned experiencing occasional communication delays and a frustrating lack of updates regarding order placement and delivery schedules. A few reviewers expressed clear disappointment over unexpected shipping arrangements or receiving delicate animals that unfortunately did not survive the journey.

What people talk about most

Product

Consumers find product to be positive and consistently praise the healthy condition and vibrant colors of the... See more

Quality

Reviewers mention positive feedback about quality, noting that the fish arrive healthy and in pristine... See more

Order

Clients share positive opinions on order, highlighting that the online process is simple and straightforward... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that shipments consistently arrive on time... See more

Service

Customers consistently note positive experiences with service, highlighting brilliant support and great value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good experience with Aquatropics London. The order arrived when they said it will, despite not getting an email saying it’s on the way, first thing in the morning, by 08:00 AM. The parcel was ver... See more

Rated 5 out of 5 stars

My first order of live tropical fish. The online order was simple and straightforward, the choice was amazing, I couldn't of picked better myself. The packing was above and beyond complete with heat... See more

Rated 5 out of 5 stars

I have now purchased several tropical fish from Aquatropics and have to say - they really have been AMAZING ! Accurate description and generally actually nicer fish ! They go out of their way to... See more

Rated 5 out of 5 stars

Have made several orders from these guys and as a Killifish breeder I have been very pleased with the quality of the fish they have supplied. Communication is a little slack as from the order placemen... See more


Company details

  1. Pet Store

Written by the company

At Aquatropics, we are passionate about bringing the beauty of tropical fish and aquatic life right to your home. Based in London, we specialise in sourcing and supplying a wide variety of high-quality tropical fish, invertebrates, plants, and aquarium essentials. Whether you are a beginner or an experienced aquarist, our goal is to provide you with healthy, vibrant livestock and the support you need to build and maintain your dream aquarium. We carefully handpick our fish from trusted suppliers and ensure they are properly quarantined and cared for before shipping. Every order is packed with the utmost attention, using heat packs, insulated boxes, and “live fish” handling labels to ensure safe delivery across the UK. Customer satisfaction is at the heart of what we do. That’s why we offer professional support, clear advice, and after-care guidance to help our customers succeed. We believe that aquariums should bring joy, relaxation, and natural beauty into any space, and we are here to make that possible. Aquatropics is more than a store – it’s a community. With many repeat customers and 5-star reviews, we are proud to be one of the UK’s trusted online destinations for tropical fish and aquatics.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

442 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(442)

307 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

Highly recommend. Fantastic. Healthy, well packed, active little baby fish. Would recommend. I was worried being in North Scotland about the distance but delivered on time, fish doing fantastic in their new home.

18 March 2026
Unprompted review
Rated 4 out of 5 stars

Would use again

The order process was easy, I was kept up to date on my order and when it would arrive. They arrived as advised and packed very well. The fish appeared very healthy and active, some quite young as others have mentioned but i was expecting it and wasn't an issue. I have had them for a month and all have done very well. I wouldn't hesitate to buy from this company again, the only reason I didn't give them 5* is because I ordered super colourful and I had 2 x plain black.

12 February 2026
Unprompted review
Rated 2 out of 5 stars

2 stars for the 2 bags that arrived…

2 stars for the 2 bags that arrived alive. They placed 100 Tetras into one small bag and expected them to arrive. I only received 8 out of the 10 shrimp I ordered. No reply after I asked for a refund of my tetras, when I asked for partial delivery refund or noticed the only 8 shrimp! Received email about my tetras refund only!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

I took a chance ordering some fish as I…

I took a chance ordering some fish as I couldn't find what I wanted anywhere else. The fish arrived safely and incredibly well packed. Very healthy fish. Thank you so much.
Great communication from the minute I purchased until delivery. Would definitely use again.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

First time I’ve used aquatropics would definitely buy again, great communication, very well packaged and fish arrived very lively and all alive would 100% recommend this company

11 March 2026
Unprompted review
Rated 5 out of 5 stars

A very happy customer.

Aquatropics have given me a fantastic service. Their prices are competitive and all fish received have been healthy and settled into my aquarium perfectly. Deliveries have always been on time with the fish being packed very well. Would highly recommend.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent experience with…

⭐️⭐️⭐️⭐️⭐️ Excellent experience with Aquatropics
I recently ordered fish from Aquatropics and I’m very impressed with the service. I ordered Neon Tetras, Rummy-nose Tetras, and a pairApistogramma agassizii.
The fish arrived very well packed, and it was clear a lot of care went into preparing the shipment. All of them arrived in perfect condition — healthy, active, and stress-free.
After careful acclimation, they settled into my aquarium quickly and are doing great. The colours and condition of the fish are excellent.
It’s great to see a small family-run business that clearly cares about the quality of their fish and the way they ship them. I would definitely order from Aquatropics again and highly recommend them to other fish keepers.
Thank you for the great service!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Yet again flawless service

Yet again flawless. Great communication & updates. Fit & healthy fish, safe & secure. And better value/pricing than I can obtain near home, even with small postage cost (it’s no more than petrol & time would cost), straight to doorstep and with guarantees that big name stores will/do not give. Very happy customer yet again. Thanks for excellent service Aquatropics 🌟

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased.

The fish & shrimps I ordered arrived on time, and were exceptionally well packaged. Everything was in good condition and looking lively & healthy. A few days later, and they’ve coloured up nicely and settled in well. This is the first time I’ve used Aquatropics, I’ll certainly be using them again.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish,

Amazing service from start to finish,
Fish were well packaged and look stunning.
First time using this company and have just placed my second order with them.
Would highly recommend we ordered 20 malawi every single one is thriving

3 March 2026
Unprompted review

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