Aquatropics London  Reviews 

After reading the reviews and being contacted by the company as I had chosen to pay by cash on delivery , the messaged me to say this isn’t an option ( why have it there then , even though they removed it immediately apparently) when I asked them what courier they will use and they stated it’s Royal Mail and I questioned them about the reviews stating Royal Mail don’t have a licence to deal with live stock they read but no response to the WhatsApp message , I cancelled my order

EDIT

I was told initially that they used Royal Mail it was only after I queried the use of Royal Mail and their licence to transport live stock that they then ‘ checked ‘ and said they could use APS otherwise they wouldn’t have , it was only after I left a negative review that they offered to send the fish once I made a payment , I said no just cancel ( at no point did they state the fish were being prepared for transport , so that I don’t believe They then messaged me today to say they will send the fish and I can make the payment after wards so long as I took my review down , well I didn’t and they can try and take the spotlight off themselves by stating my profile shows I only leave negative reviews , plenty of people do the same thing , if a company does what it says it will do and is I apart of their role I would t leave feedback , if the company hide behind ‘ we do t know why this happened ‘ or ‘ we always put our customers first ‘ buzz words then I will leave negative feedback back here because that’s all they seem to take notice of , it’s up to customers to make their own mind up who they do business with based on reviews negative and positive

They also checked my profile to see how many reviews I’ve left which is 8 in 5?years ……. Just fyi

Excellent customer service.
Healthy fish!

Fish turned up promptly and on time very satisfied with the quality of fish and customer service was above and beyond I will be ordering again 5 star service very pleased

Bought 12 Chili Rasboras that arrived 2 days ago. All alive and well and they started to get a bit of colour after few hours, although they look like exclamation point rasbora (least rasbora). I've read somewhere that juveniles tend to look similar so fingers cross they develop the colour in the coming months.

Aquatropics London are easily the best online fish retailer I’ve used in 15 years. The fish were impeccably packaged not even a drop of water spilt all fish are extremely healthy and alive. If you shop with a competitor you will be disappointed, for ease and safety shop with Aquatropics London for the best UK online fish store.

Amazing communication from seller. Live stock arrived promptly and very healthy. Super happy and highly recommend this seller!!!

Great company and very good prices delivery arrived all fish was packed very securely and none of them seemed stressed at all will happily recommend this shop to any one i know and will 100% be using there services again thank you very much for my fish they have all settled in happily

Was fantastic easy to talk to and get my order sorted fish came well packaged and all alive and all had great colour tanks hoping now will definitely be using again

I am a regular customer and highly recommend this company.

All fish arrive healthy and I have never had any DOA.

Fair prices and good customer service, an example to other aquatics businesses

the price of the fish is good, fish are very healthy and seller is easy to contact.

the fish came on time and in great condition, and they have settled in very well. will buy from them again and reccomend them to all.

Really happy with my purchase from Aquatropics, my fish arrived very well packaged and all very healthy looking. You can’t beat there prices will definitely be buying from them again

Very fast and reliable and my order came alive and well

Friendly and efficient, great service.

Highly recomended packed really well and arrived on time comunication was excellent great seller would definitely buy from aquatropics again 5*

Excellent service with nice healthy fish

Ordered a Half-Banded Spiny Eel

Very satisfying order, delivery arrived 3 hours earlier than expected which was a pleasant surprise. Stock in perfect health and ate the day after being added to the tank (Eels normally go a week or two without eating while setting). Came in a really good size which was roughly 3 inches and packed really safely, double bagged and had heat packs.

I would recommend this company, my puffer was perfect bright and happy ,my fish were thriving on arrival, my my african dwarf frogs were lively very happy with my order everything was packed perfectly will definitely use aquatropics in future 5 star service thankyou

Great experience! The customer service was excellent—friendly and helpful every step of the way. The fish arrived in perfect condition and are top quality. Highly recommend this shop!

This is the second time I have purchased from Aquatropics.
The first time was three years ago. All the original fish are still doing well. So when it came time to purchase more fish it was a no brainer to purchase from them again.
Andy was great at communication about delivery.
All the fish arrived safely and are doing well.