Aquaheat Group Reviews 

272
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for being exceptionally knowledgeable, friendly, and efficient when handling stressful emergency plumbing and heating repairs. Consumers also deeply appreciate the clear, detailed explanations and professional advice provided regarding ongoing maintenance and future boiler care. People note that the technical team always arrives promptly, treats customer homes with utmost respect, and ensures that all workspaces are left completely spotless after completing the job. Some reviewers also shared specific experiences regarding call-out charges, pricing discussions, and overall transparent billing practices encountered during service.

What people talk about most

Service

Clients share positive opinions on service, highlighting quick response times and efficient emergency... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, efficiency, and respect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After finding water coming through my kitchen ceiling I was a little panicked. Called Aquaheat and they calmed me down and got a plumber out super quick. The problem was fixed quickly thanks to Stuart... See more

Rated 5 out of 5 stars

Wonderful company would recommend to everyone. So easy to contact, will make an appointment to suite your convenience. Mark who serviced my boiler was extremely knowledgeable, explained and showed m... See more

Rated 5 out of 5 stars

Aqua heat have been absolutely brilliant. We've had plumbing stresses while I've been recovering from leukemia and after dealing with unhelpful suppliers giving us the wrong parts/bath size, the guys... See more

Rated 5 out of 5 stars

Can’t thank Josh enough for his help. Was without heating over 24hrs, struggling to get someone to come out, He was efficient & so professional, Will definitely 💯% recommend him, lovely genuine... See more


Company details

  1. Boiler and Heating Service
  2. Bathroom Remodeler
  3. Boiler Supplier
  4. Gas Installation Service
  5. Plumber
  6. Radiator Repair Service

Written by the company

Domestic and Commercial plumbing and heating engineers based in Leeds covering all of Yorkshire. Reliable and friendly service at competitive prices.


Contact info

  • Aquaheat Group, Brooklyn Court Business Centre, Carr Moor Side, LS11 5HL, Leeds, United Kingdom

  • aquaheatplumbing.co.uk

4.8

Excellent

TrustScore 5 out of 5

272 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(272)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Friendly, efficient and excellent job!

16 June 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you Hebe for the review

Rated 5 out of 5 stars

Water Heater Repair

Found ourselves without hot water in the middle of the pandemic. Diagnosis visit was arranged quickly and the necessary parts were sourced swiftly and fitted as soon as possible. All Aquaheat employees were polite, friendly, and helpful. Will use again.

8 June 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you for the review, we appreciate taking the time to post. We are pleased you were happy with the service provided.

Rated 5 out of 5 stars

Aquaheat replaced my old boiler and…

Aquaheat replaced my old boiler and also fitted me a new bathroom. The service that I received was excellent, professional and friendly. All communication was excellent from the administration staff to the fitters. Would highly recommend this company and would certainly use them again

5 June 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you Jackie for the review, we hope you enjoy your new boiler and new bathroom. Thanks again for using our services and glad you would recommend us to others.

Rated 5 out of 5 stars

Excellent Service

Aquaheat replaced on old leaking cylinder and fixed my toilets.
Great communication throughout and very happy with the service they provided. The plumber that attended was really friendly and helpful. He completed the job very neatly and efficiently.
Would highly recommend and will certainly use them again.

5 June 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you Sharon for the review, we are glad we have another happy customer and that you would recommend our services.

Rated 5 out of 5 stars

I would recommend Aquaheat.

Aquaheat changed my economy 7 water heater. This was not an easy job, given the size of the heater, but the Aquaheat engineers worked quickly to remove and replace it.
I found the service provided by Aquaheat to be very efficient, both for the initial visit to asses the problem and when the job was done, the engineers turned up exactly on time and were very polite, professional and friendly.

4 June 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you for the review Helen its much appreciated, its always nice to hear positive feedback from our customers as its something we take pride in.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish.
Would highly recommend them to anyone having boiler issues.

27 May 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Hi Andrew,

Thank you for the review, glad to hear you would recommend Aquaheat.

Rated 5 out of 5 stars

New water heater

Faulty water heater was replaced today, as arranged. The whole job was completed quickly and without any problems. After testing, etc, everything was cleaned up and all items removed, great job from a very good tradesman... well done.

26 May 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you Tom for the review, its always nice to hear positive feedback from our customers so thank you.

Rated 5 out of 5 stars

Excellent service

Excellent service, quick turnaround and honest advice. Would definitely use again and will be recommending their services.

21 May 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you Samantha for the review and taking the time to post. Glad to hear you were happy with the service and thank you for being a loyal customer.

Rated 5 out of 5 stars

Really appreciated all the help every…

Really appreciated all the help every staff member gave me, during lockdown. Everyone, was kind, courteous and very efficient.

Boiler now repaired, and happily been re-assured.

2 May 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you Clare for your review, we appreciate you taking the time to post, we are glad you enjoyed the service provided.

Rated 4 out of 5 stars

Great service from start to finish

Would definitely recommend using Aquaheat. Fast and efficient service even in lockdown! I had quite a few visits and each of the technicians were following the Covid-19 guidelines and taking precautions. Very friendly and nothing was ever too much trouble. Only reason I haven't given 5 stars is because I required 1 more additional visit to get my new boiler up and running. This was done within hours the next day of the new one being installed and was fixed for me in a matter of minutes. Great company and will be using them again in the future.

27 April 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you for the review, glad you were happy with the service and also happy we made you feel safe by following the strict COVID-19 guidelines on wearing PPE and social distancing. Also great to hear you will use us again for any future requirements.

Rated 5 out of 5 stars

From diagnostics to new boiler fitted 4…

From diagnostics to new boiler fitted 4 days (in lock down!) - excellent service, very professional and polite installers. Would definitely recommend - Thank you.

21 April 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thanks Mr Mattison for the review, we are glad you were happy with the service and its always great to hear that you would recommend our service to others, thank you again.

Rated 5 out of 5 stars

Very Efficient and Helpful

This was my annual boiler service and went very well. Talked through system issues and came up with short and medium term solutions.

18 April 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you for the review Steve, always nice to hear good feedback.

Rated 5 out of 5 stars

Look no further for quality service.

Second visit by engineer Chris, on both occasions he was very friendly, polite and considerate.
All work carried out to a high standard, he even enquired if his previous job had continued to meet our requirements.

Based on my experience of two jobs/visits, and the interaction with Nicola and Jon on the phone, I would not hesitate to recommend this company.

17 April 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thanks for the great feedback Chris, feedback also passed on to all staff mentioned.

Rated 5 out of 5 stars

Second to none.

I must say that this company cannot be faulted. They are so professional from the first point of contact to the engineer cleaning up after they finish their work is second to none. I will not use anyone else

17 April 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you Mr. Webb for the review, glad we could be of assistance and we are exceptionally happy to receive such great feedback so it is much appreciated.

Rated 5 out of 5 stars

Great service

Great service. Attended within a few hours and fixed within minutes. Would definitely recommend

16 April 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you Lisa for your review, glad we could be of assistance and happy you are pleased with the service.

Rated 5 out of 5 stars

EXCELLENT SERVICE BY GREAT COMPANY

Very good engineers. Helpful and informative and certainly know their jobs. The speed of service is excellent.They installed our heating system 18 months ago and the follow up service cannot be faulted

30 March 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you Mrs Wright for your review, we would also like to thank you fro being a loyal customer of ours.

Rated 5 out of 5 stars

Really amazing service

Really amazing service. Despite having less than half their workforce working in these difficult times, the very same day I called, they found an engineer to help my elderly mum with dementia. Friendly, reliable and going the extra mile even though it must be very hard for them in the current situation. Thank you so much.

30 March 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you for the review, glad we could help and glad you are happy with the service provided.

Rated 5 out of 5 stars

Excellent service

Excellent service - next day, fixed within half an hour. Thank you!

25 March 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you for the review Kevin, glad we have another happy customer.

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