Aqua Rock Reviews 6

Be cautious
I bought two jumpers (in two different sizes) on 30 October 2021. I contacted them early December 2021 as I had not received my order. I was told it was coming etc. Only one item got delivered and it was not the jumper I ordered. I offered to return the wrong item at my own cost (legally when the wrong item is sent to you, you don't have to return back at your own cost and you are entitled to a full refund), asking where to send it to back. Given a difficult order process, I wanted a full refund for my original order. Jen said by email on 7 December 2021 that a full refund would be processed and a collection organised. None of this was organised, despite sending an email reminder. It's now with my credit card company on a Dispute Claim.

Ordered my item 2 weeks ago. Still hasn’t been dispatched

The two items I received from Aqua Rock have both been amazing. The sizing is spot on, delivery great and pieces both great quality. The back Italia Smock dress is completely divine and the Garden of Earthly Delights trainers go with everything, and they're super-comfy and very stylish. Love, love, love this company and looking to order the same dress in another colour x

Placed order but there were delays due to COVID which was understandable. Order arrived and am happy with the quality but the sweatshirt design was different then what was on the website. I wasn’t given any prior warning- a little disappointing. Response to emails could be quicker.

Beautiful art trainers. Perfect fit and very comfy. Love the fact they are made from sustainable materials.

I bought a couple of items and was delighted with my purchases! Great quality and fit whilst being comfy and soft on the skin.