Lack of transparency business is in…
Lack of transparency business is in administration.
Had to chase around 5x for returns label, including going over to IG to get a response from customer service.
Had to chase another 5x to get refund processed and reported to Amex for fear the company would breach merchant agreements. Again had to chase via social media which really isn't normal to get a customer service response.
Was told via email that the company was going into administration so they were in a huge backlog of returns to sort through. Visiting the website and social media the company continued to promote and appear 'all good' to consumers when not handling current customers.
Would never shop here again. Business is in chaos.

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