Apuliarentals.com Reviews 144

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Beautiful and well kept property with several experiences. We loved the pool weather allowing in april. We were fast in contact with Tatiana when needed.

Rated 5 out of 5 stars

We rented Villa Fora in Carovigno from 1.-10. Octobre 2022. It is a very large property with two seperate houses- perfect for 2 families travelling together! The houses were clean, the kids loved th... See more

Rated 5 out of 5 stars

We rented the house Messeria Don Salvatore in Ostuni. Anna from Apulia rentals and Antonio the owner gave us a warm welcome. The service they gave us was incredible. Nothing was too much. Antonio sp... See more

Rated 5 out of 5 stars

We just had the most amazing stay at Trullo Politi. Our flight was delayed and our host Valeria was so kind and understanding. The house is in the most amazing grounds, beautiful views and a gorgeous... See more

Company details

  1. Holiday Home

Written by the company

Vacanze in Puglia Offerte, Affitto Ville al Mare Ostuni, Ville in campagna o Case in Affitto Ostuni, Masserie Puglia, Trulli in Affitto


Contact info

4.8

Excellent

TrustScore 5 out of 5

144 reviews

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Rated 1 out of 5 stars

What an unfortunate decision to use Apulia Rentals

What an unfortunate decision to book a holiday with this company. They were not in the least interested in any form of customer care, responded very poorly to requests when issue were reported during our stay at Villa Antares. We had no dishwasher throughout our stay as it was faulty, the beds had poor quality bedding and no protectors, the neighbour deposited a bin bag load of rotting rubbish over the fence and no one came to clear it up, the pool was never cleaned during our 10 day stay we know this as the cleaner was left in the kitchen and never moved and the same debris was in the pool, we had to purchase T towels as none available and needed extra as no dishwasher, the cleaning staff need to have some customer training and we had to ask twice for our 700 euro deposit back. We were offered a 100 euro refund but this never materialised so another false promise. The contract on arrival which we were pushed to sign was in accurate and mis leading, so my advise is to read in your own time and sign when happy.
All in all this spoilt our family holiday and I would caution anyone looking to book a villa via Apulia Rentals.

6 June 2024
Unprompted review
Apuliarentals.com logo

Reply from Apuliarentals.com

Dear Customer,

Thank you for sharing your experience. We are sorry to hear that your stay at Villa Antares did not fully meet your expectations, and we have taken note of the feedback you provided.

Regarding the reported issues, such as the dishwasher and pool cleaning service, we apologize for the inconveniences encountered. While we take every report seriously, some descriptions seem a bit overstated compared to our usual commitment to promptly addressing our guests' needs. We are continually working to improve our standards and are strengthening staff training and facility monitoring processes to ensure each stay reflects the quality we aim to deliver.

As for the deposit refund, we understand the importance of a smooth and timely process, and we apologize if this was not the case in this instance. The partial refund was offered as an apology for the inconvenience, and we are truly sorry if there was any misunderstanding on this point.

We hope you will consider giving us another opportunity to welcome you and provide a much more positive experience in the future.

Warm regards,
Apulia Rentals

Rated 5 out of 5 stars

Great service from the agency and…

Great service from the agency and Tatiana! She was always helpful, friendly and competent in all questions.
The house is sweet and very good fitted whit belongs to became an nice holiday. The pool is great!
We came again!! 😊

15 July 2024
Unprompted review
Rated 5 out of 5 stars

We recently had the pleasure of staying at Masseria Don Salvatore at Ostuni!

We recently had the pleasure of staying at Masseria Don Salvatore in Puglia, and it was an unforgettable experience! Enormous thanks to the owner, Antonio, for all his tips and flexibility in accommodating our requests. Antonio is fantastic, always ready to offer advice on the best beaches and nearby cities. The Masseria itself is a charming retreat with a very large garden brimming with fresh vegetables and fruit. It's the perfect place to relax and enjoy the beauty of Puglia. We will definitely be returning! Highly recommend for anyone seeking a tranquil and authentic Italian getaway!

19 June 2024
Unprompted review
Rated 5 out of 5 stars

Villa Gelso Bianco

This was our third holiday with Apulia rentals and fantastic as always. The villa Gelso Bianco was beautiful and Tatiana was so helpful with meeting us to give us the keys, showing us around and giving us information on the area. The villa was well equipped, beds comfortable and the pool was amazing with lovely sun beds. The owners were very kind and left pastries for us on the Sunday morning which were delicious. The service from Apulia rentals since becoming customers 3 years ago is fabulous and respond quickly to messages and in a friendly manner. Which I why we have kept coming back and hope to do so next year. Thank you for another wonderful holiday!

11 June 2024
Unprompted review
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Reply from Apuliarentals.com

Thank You so much Catherine, it's always a pleasure to host You!

Rated 5 out of 5 stars

Unforgettable stay

We had an unforgettable stay. The accommodation is beautiful. The furnishings are in the best condition. Here you can really feel at home and enjoy yourself. Tatiana is available around the clock and very helpful. She always supported us in every way and helped us to make this stay unforgettable. The key handover with Giuseppe was also very straightforward and everyone was always very friendly and welcoming. If you do want to leave the accommodation, there are lots of charming little towns nearby which can be easily reached by car in 10-40 minutes. We would love to come back.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

This beautiful House is pure vacation…

This beautiful House is pure vacation Feeling. You can find anything. 3 Clean bedrooms, 3 Clean bathrooms, afull equiped kitchen inside and out (better than my at Home) a living room and awesome outside area with a Clean Pool. Also the poolboy came around and cleaned it.we can totally recommend this House and the lovely instructor Tatiana. Thank you for Feeling us so Welcome. Hope to be Back AS soon as possible

11 May 2024
Unprompted review
Rated 5 out of 5 stars

charming trullis

charming trullis, very well equipped with extraordinary bedding, a magnificent exterior.
Very responsive owner and easy exchanges. The only downside was finding the exact address!

15 April 2024
Unprompted review
Rated 5 out of 5 stars

A stay to remember

Me and my family had the most wonderful time during our stay here. The property was stunning. We arrived and were greeted by a friendly face and tour of the property. The gardener was there - and his work at the property is simply beautiful. The rooms were all so clean and we had plenty of space for all of our guests. While in contact about the rental process, upon arrival, and during our stay - everyone was beyond polite, helpful, and kind that we communicated with. We were the first renters of the season, so we did have to buy a few supplies such as salt and oil for the kitchen. Also there was a bit of rain- so it's good to know that there is no inside living room at the rental. The entire property took your breath away as you walked around and look at all of the old structures and fantastic renovations that have been done to maintain this villa. We would love to come back here to stay again- in the meantime, it will be a memory to cherish.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

What a holiday

What a holiday!
We have just had such a fantastic time in Puglia as a family of four. Our villa was fabulous, we had two villas so could choose which to stay in but it was all set up great for our baby. Tatiana was absolutely fantastic, she was on hand over the phone to help instantly with anything and everything and on the run up to the holiday was so helpful in booking a super super cookery class in the most beautiful setting and even did such an amazing food shop so we were kitted out for the week! Would highly recommend and we will definitely going back to Puglia, such a beautiful part of the world with so much to see. Thank you again!

6 April 2024
Unprompted review
Rated 5 out of 5 stars

Great stay in Puglia

We had a great stay in Vila Antares in Ostuni.
Our first visit in Puglia was a really nice experience and the kind assistance from Anna at Apulia rentals made our stay extra enjoyable. We look forward to come back again!

14 August 2023
Unprompted review
Rated 5 out of 5 stars

Trullo Politi

We just had the most amazing stay at Trullo Politi. Our flight was delayed and our host Valeria was so kind and understanding. The house is in the most amazing grounds, beautiful views and a gorgeous swimming pool. The house itself is beautiful with every single thing you could possibly need to cook or bbq. There’s a dishwasher and washing machine. Lovely linens and towels to use too. Could not fault it. Perfect location near Ostuni, Fasana, Alberobello and the beach clubs! Thanks Valeria!

29 July 2023
Unprompted review
Rated 5 out of 5 stars

We were two families in Carovigno

We were two families in Carovigno. The property, the house and the Torre, were perfect for two families. We had a lot of privacy.
The pool was one of the most beautiful we have seen with an outstanding view on the sea.
Each request was resolved in less than an hour.
I really recommand the place.

29 July 2023
Unprompted review
Rated 5 out of 5 stars

Masseria Don Salvatore: a truly special place…

Masseria Don Salvatore is a truly special place that exceeded our expectations in every possible way. It is a tranquil oasis, though still conveniently located, in this lovely part of Puglia. The structure itself is beautifully and thoughtfully designed, a labor of love by Antonio, its generous, kind, and most attentive owner. The infinity pool, solarium, and bocce court are meticulously maintained and offer ample opportunities for recreation and relaxation. The villa is impeccably clean and thoroughly equipped. The lush gardens are not merely ornamental but a productive orchard and garden whose bounty was generously shared with us by Antonio. Upon arrival we were greeted by a large basket of freshly harvested fruits and vegetables, including cherries, apricots, peaches, salad greens, zucchini and its flowers, among other products from the garden including a bottle of olive oil of highest quality. We sincerely hope to return again soon!

5 July 2023
Unprompted review
Rated 2 out of 5 stars

Disappointing customer communication & service

Accused me of having multiple people in rental, which I did not. We were two.
A black nightgown stained bedsheets- it was paid for.
Unclear check out instructions- I did not take out the garbage properly and was accused of being absolutely dirty and uncivilized.
Did not appreciate the business and exchange. Could have been dealt with much more differently
You live, you learn
All the best

21 May 2023
Unprompted review
Apuliarentals.com logo

Reply from Apuliarentals.com

You can keep writing negative reviews around the net for revenge but we don't care!
You rented our apartment in Polignano and your behavior was uncivilized: you indicated only one person in the booking but then we found 4 people in the house without you having warned us or asked for permission, you did not separate waste collection as instructed , you swept a bottle of oil on the parquet, indelibly staining it without warning us, we could have done something immediately to avoid the damage. You stained our bedding with black dye which we had to throw out. The house was very dirty at your check out. Learn politeness and civility for next time.

Rated 5 out of 5 stars

Lamia del Bosco 5*

Lamia del Bosco was a wonderful holiday home - clean, well resourced and in a great location. Tatiana, our assigned host, was very helpful and friendly. We were a family of 4 adults and two small children and loved it. All the inside doors could be closed so our 3 year old couldn't open them which meant the pool was very safe. Each bedroom had a good sized ensuite and there were lots of towels.

1 May 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful Villa Fora in Carovigno

We rented Villa Fora in Carovigno from 1.-10. Octobre 2022. It is a very large property with two seperate houses- perfect for 2 families travelling together! The houses were clean, the kids loved the pool, we loved the sea view and the location is Perfect for trips in Puglia like Alberobello, Lecce, Monopoli…
Tatiana from apuliarentals was very flexible about our check in (our flight was 12 hours delayed), gave us a warm welcome at the house and answered every question we had per WhatsApp within an hour.
We can definitely recommend Villa Fora and ApuliaRentals!

1 October 2022
Unprompted review
Rated 5 out of 5 stars

The most amazing masseria in Ostuni

Myself, my wife and 15 month old daughter had the absolute pleasure of staying in Antonio’s masseria for a week in August. We have traveled all around the world including dozens of trips to Italy. And I can say without a doubt this was the most amazing place we have ever stayed. Antonion welcomed us with open arms upon arrival. And he continued to stay in touch and assist us when needed. The masseria itself is simply stunning; it’s a work of art. It sits on acres of amazing olive trees and Antonio’s garden is remarkable. Trees of all types (fig, apple, plum and more) and dozens of types of vegetables. There is a wonderful pool and several areas to eat along with an outdoor bbq. The home itself is quite large and it is in a secure area. It’s minutes to Ostuni so the location is ideal. But perhaps the most special part of the masseria is Antonio himself. Such a gracious host to say the least. You can tell this property is his life and love and we appreciate him greatly.

22 August 2022
Unprompted review
Rated 5 out of 5 stars

Perfect Vacation at Lamia del Bosco

Our stay at Lamia del Bosco was nothing short of perfect! The property was luxurious and tranquil while providing easy access to the spectacular towns of Puglia. Tatiana and Anna at Apulia Rentals were responsive before and during our vacation assisting with bookings for restaurants and tours. The owner of Lamia del Bosco was kind enough to share his recommendations for the area. Our family is already planning our next visit!

25 August 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous!

Third time's a charm! Due to the covid-19 lockdown we had to change our plans to travel from Finland to Puglia several times. Thanks to Apualiarentals we finally - after two-year-attemps- had one of the best vacations ever. The staff was very understanding and helpful and it was easy to operate with them. Furthermore, our accommodation in Trullo Milù was absolutely perfect - it was even better than we could ever expect. The warm welcoming by Lucia, Mimmo and Angelo made us feel very comfort and it was a nice start for our holiday in their clean and beautiful property with its marvellous surroundings. The central location of Trullo Milù was perfect to visit other interesting and historical places in the Heel of Italy. The whole week felt like a beautiful fairytale - and I was like Alice in Wonderland.
Visiting Puglia was really worth waiting! Highly recommended <3

7 June 2022
Unprompted review

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