Aptive Pest Control - Louisville Reviews 58

Reply from Aptive Pest Control - Louisville

6 days ago

Hi Miriam,

Thank you for sharing your feedback. I’m glad to hear your Aptive service professional provided a great experience and completed all the expected service during your visit. That consistency and attention to detail is exactly what we aim for.

I also understand your concern about still waiting for the yellow jacket repellent. I’m sorry for the delay there, and I appreciate you bringing it to our attention so we can look into it further for you.

At Aptive, we want every part of your service to feel complete and dependable, because when it comes to protecting your home, we’ve got it handled. Please feel free to reach out to socialmedia@goaptive.com so we can make sure this is addressed as quickly as possible.

-Jasmine, Aptive Care Team

Reply from Aptive Pest Control - Louisville

Apr 23, 2026

Hi Kevin,

We really appreciate you taking the time to share this, and it’s great to hear you had a positive experience with our customer service. At Aptive, we work hard to make every interaction feel helpful, respectful, and easy from start to finish. Thanks again for choosing Aptive and being part of the neighborhood, we’ve got it handled and we’re always here if you need anything.

-Jasmine

Reply from Aptive Pest Control - Louisville

Apr 21, 2026

Hi Gary,

Thank you for sharing this, we really appreciate it. We’re glad to hear Steven and the rest of our team have consistently delivered a professional and friendly experience, and that your expectations for treatment were clearly understood and met efficiently. It’s especially great to know you’ve seen strong results in keeping your home protected from pests through Aptive. We’ve got this handled, and we’ll keep working to make sure your home continues to stay well-protected with that same level of care and consistency.

-Jasmine

Reply from Aptive Pest Control - Louisville

Mar 10, 2026

Hi Gary,

Thank you for sharing your feedback! We’re glad to hear that Hunter provided clear communication before and after your service and addressed all the areas of concern you discussed. At Aptive, we take pride in our team’s professionalism and thoroughness, and it’s wonderful to know our efforts have given you confidence in the treatment process. We truly appreciate you choosing Aptive and look forward to helping keep your home protected!

-Jasmine

Reply from Aptive Pest Control - Louisville

Feb 27, 2026

Hi John,

Thank you for sharing your experience with Aptive. We’re glad to hear you were satisfied with our service and appreciate you trusting us to keep your home protected. Your support means a lot, and we look forward to continuing to provide the care and attention you expect as part of the Aptive neighborhood.

-Jasmine

Reply from Aptive Pest Control - Louisville

Feb 16, 2026

Hi Joseph,

Thank you for sharing your feedback. I completely understand how unexpected costs can be frustrating, especially when you had a different expectation for your yard repair. At Aptive, we always aim to provide clear and transparent estimates, and I’m sorry that this wasn’t your experience.

Regarding the seeding, I’d be happy to review your account and see how we can best address your concerns and work toward a solution that fits your needs. We value you as part of the Aptive neighborhood and want to make sure your yard receives the care it needs without added stress.

Please reach out to us at socialmedia@goaptive.com at your convenience so we can go over the details and find the best path forward.

-Jasmine

Reply from Aptive Pest Control - Louisville

Feb 16, 2026

Hi Debbie,

Thank you for your feedback! We’re glad to hear that you were satisfied with the service. At Aptive, we take pride in delivering thorough and reliable care for every home and yard we protect. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to serve you.

-Jasmine

Reply from Aptive Pest Control - Louisville

Feb 12, 2026

Hi Kimberly,

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our pest control solutions and our customer service. At Aptive, we strive to provide effective protection for your home while delivering a friendly and professional experience, so it’s wonderful to know that came through for you.

We truly appreciate your trust in Aptive and your support of our team!

-Jasmine

Reply from Aptive Pest Control - Louisville

Feb 12, 2026

Hi Cathy,

I’m really sorry to hear this has happened more than once, and I completely understand how frustrating it must feel to be charged without receiving the correct service. That’s not the experience we want anyone to have with Aptive.

We truly appreciate you bringing this to our attention again. I’d like the chance to review your account, make sure the billing and service details are corrected, and help get the refund process moving in the right direction. Please reach out to us directly at socialmedia@goaptive.com so we can take care of this as quickly as possible and work to prevent this from happening again in the future.

Thank you for your patience and for giving us the opportunity to make this right.

-Jasmine

Reply from Aptive Pest Control - Louisville

Feb 12, 2026

Hi Deborah,

Thank you for sharing your feedback! We’re glad to hear that Kobi provided timely and thorough service. At Aptive, we take pride in delivering reliable, attentive care, and it’s great to know that reflected in your experience.

We appreciate you choosing Aptive and look forward to keeping your home and yard protected!

-Jasmine

Reply from Aptive Pest Control - Louisville

Jan 29, 2026

Hi Ron,

Thank you for sharing your experience! We’re thrilled to hear that Hunter took the time to answer all your questions and guide you through upgrading your service. At Aptive, we aim to make every visit informative and helpful, and it’s great to know that Hunter explained everything clearly and made sure you felt taken care of.

We truly appreciate you being part of the Aptive neighborhood and for choosing us to help protect your home. Your feedback means a lot to our team, and we’ll be sure to pass your kind words along to Hunter!

-Jasmine

Reply from Aptive Pest Control - Louisville

Jan 15, 2026

Hi Theresa,

Thank you for the kind words. We’re happy to hear you had a great experience with our service professionals, that’s something we take a lot of pride in at Aptive.

We appreciate you choosing Aptive and being part of our community. Thanks for taking a moment to share your experience with us.

-Jasmine

Reply from Aptive Pest Control - Louisville

Jan 9, 2026

Hi Derrick,

Thank you for taking the time to share your experience. We appreciate you letting us know about the initial concern, and we’re glad our manager was able to come out and make sure the inside of your home was properly treated.

At Aptive, we take follow-through seriously, and it’s important to us that every part of your service is completed as expected. Your feedback helps us reinforce accountability and ensure our team continues to deliver the level of care our customers deserve.

Thank you for being part of the Aptive community and for giving us the opportunity to make things right.

-Jasmine

Reply from Aptive Pest Control - Louisville

Jan 8, 2026

Hi Beth,

Thank you for sharing your feedback! We’re thrilled to hear that our team provides great service, checks in about any specific issues, shares photos of treated areas, and arrives on time. At Aptive, keeping our customers informed and delivering thorough, reliable service is our top priority, and your kind words mean a lot to our team.

-Jasmine

Reply from Aptive Pest Control - Louisville

Jan 5, 2026

Hi there,

Thank you for sharing this feedback. At Aptive, we know how important it is for service to feel worth the investment, thorough, and personal, and it’s frustrating when it misses the mark in those areas.

We understand your concerns around pricing, visit length, and the difficulty of reaching a real person. Just as important is continuity, having consistent notes, follow through, and a clear understanding of your preferences so you don’t feel like you’re starting over each time. That consistency matters to us, and it’s disappointing to hear that it hasn’t been your experience.

We’d appreciate the opportunity to learn more and see how we can improve things for you. If you’re open to it, please reach out to us at socialmedia@goaptive.com with your service address so we can review your account and work toward a better experience moving forward. Thank you for taking the time to help Aptive improve.

-Jasmine

Reply from Aptive Pest Control - Louisville

Dec 15, 2025

Hi Vicki,

Thank you for sharing your feedback! We’re thrilled to hear that our service professional keeps you informed every step of the way, from calling before arrival to addressing problem areas and providing photos of the work completed. At Aptive, we take pride in providing thorough, transparent, and professional service to ensure your home is well protected.

We truly appreciate you being a part of the Aptive community and look forward to continuing to serve you.

-Jasmine

Reply from Aptive Pest Control - Louisville

Dec 12, 2025

Hi Patty,

Thanks so much for sharing! We’re thrilled to hear your service professional made such a positive impression. We’ll be sure to pass along your kind words.

We appreciate you being part of the Aptive community, and if you ever need anything in the future, we’re always here to help.

-Jasmine

Reply from Aptive Pest Control - Louisville

Dec 10, 2025

Hi Matthew,

Thank you for taking the time to share your experience! I’m thrilled to hear that our team has consistently met your expectations and provided excellent service. At Aptive, we strive to deliver reliable and effective pest control for every home, and it’s great to know our efforts are making a difference.

We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home protected.

-Jasmine

Reply from Aptive Pest Control - Louisville

Dec 10, 2025

Hi Cindy,

Thank you for sharing your experience. I can see why a short visit would raise concerns, especially when you’re trusting us to take care of both the inside and outside of your home. That’s not the level of confidence we want to leave you with, and I appreciate you pointing it out.

At Aptive, every service should feel thorough and worthwhile. I’d really like to take a closer look at what happened during your appointment and make sure your concerns are fully addressed. If you’re open to it, our team can walk through what was completed and set up a follow-up with a service professional who can give your home the time and attention it deserves.

You can reach us anytime at socialmedia@goaptive.com. Thank you for giving us the chance to understand what went wrong and work toward a better experience.

-Jasmine

Reply from Aptive Pest Control - Louisville

Nov 28, 2025

Hi John,

Thank you for taking the time to share this, and for being a part of the Aptive neighborhood. I’m really glad you reached out because what you described is not the kind of experience we want for our customers. You should never feel argued with when trying to cancel or get information about your account, and I understand how frustrating it must be to still see charges afterward.

I’d really like to take a closer look at your account so I can get this sorted out for you and make sure everything is handled the right way. When you get a moment, please reach out to us at socialmedia@goaptive.com with your service address so I can review the charges and help you move forward with a solution that feels fair and clear.

Thank you again for choosing Aptive. I’m here to help make this right for you.

-Jasmine