Aptive Pest Control - Los Angeles Reviews 268

Reply from Aptive Pest Control - Los Angeles

2 hours ago

We’re really glad to hear the treatment was completed, and we appreciate you sharing what your husband experienced, Victoria!

We’re sorry for any confusion around the mosquito treatment discussion. If that service is already included in your plan, it certainly shouldn’t have felt like something additional was being offered, and we understand how that could be confusing in the moment, especially if someone isn’t typically the one handling those conversations.

It’s helpful context, and we appreciate you noting that it may have been a misunderstanding. If you’d like us to take a closer look at your account or the service notes from that visit, we’re happy to help at socialmedia@goaptive.com!

-Alexis, Aptive Care Team

Reply from Aptive Pest Control - Los Angeles

10 hours ago

Hi Andre,

Thank you for sharing this! We’re glad to hear the advance text reminders have been helpful and that your Aptive service professionals have been professional and kind during each visit.

At Aptive, we focus on making the entire experience smooth and predictable so you’re never left guessing and always know things are handled before we arrive. We truly appreciate you choosing Aptive and trusting us with your home!

-Jasmine, Aptive Care Team

Reply from Aptive Pest Control - Los Angeles

2 days ago

Thanks for sharing your experience with us, Mary! It’s great to hear the service professionals have been prompt and knowledgeable, and that they take the time to fully handle your questions. We’re also glad the text updates, arrival tracking, and the ability to reach customer support by text have made things more convenient for you. Hearing that you find the pricing strong as well is appreciated. We truly value having you as a part of the Aptive neighborhood!

-Alexis, Aptive Care Team

Reply from Aptive Pest Control - Los Angeles

2 days ago

We really appreciate you taking a moment to share this with us, Barbara! Providing reliable, detail-oriented service is always our goal, and it's wonderful to know that your treatment was handled with care. Thanks for being the best part of Aptive!

-Alexis, Aptive Care Team

Reply from Aptive Pest Control - Los Angeles

3 days ago

Hi Jayme,

We really appreciate you taking the time to share such thoughtful feedback! It’s wonderful to hear how Cathy’s combination of thorough service, efficiency, and great communication has made such a strong impression. She truly takes pride in keeping customers informed and making sure nothing gets overlooked, and it sounds like that’s been very clear in your experience.

At Aptive, we believe your home and concerns should always feel like they’re fully handled, and it’s service professionals like Cathy who help bring that to life every day. We’ll be sure to share your kind words with her, and we’re grateful to have you as part of the Aptive family!

-Jasmine, Aptive Care Team

Reply from Aptive Pest Control - Los Angeles

3 days ago

It's absolutely wonderful to know that you've had such a great experience with our service so far! Your satisfaction means the world to us, and you can count on our team to continue doing what's needed to ensure your concerns are handled to the best of our ability. It's always a pleasure to treat your home, and we are so grateful to have you as a part of the Aptive neighborhood!

-Alexis, Aptive Care Team

Reply from Aptive Pest Control - Los Angeles

May 7, 2026

Thank you for taking the time to share this with us, Jim. We're really proud that our service professionals who visit your home have made a positive impression. At Aptive, we strive to ensure that every aspect of our service reflects our commitment to excellence, and we truly appreciate your recognition of our dedicated professionals.

However, I am sorry to learn that other aspects of our service did not meet your expectations. Please know that we take your concerns seriously and are committed to addressing any issues to improve your experience. If there is anything specific you would like to discuss further, please feel free to reach out to us at socialmedia@goaptive.com, including your service address. We are here to ensure your satisfaction and look forward to continuing to serve you with the quality and care you deserve.

-Alexis, Aptive Care Team

Reply from Aptive Pest Control - Los Angeles

May 7, 2026

Hi there,

Thank you for taking the time to share your feedback and for choosing Aptive. We’re really glad to hear you felt the service was thorough and that the recap and photos helped give you a clear picture of what was done during your visit.

That level of transparency is something we take seriously, because we want you to feel confident that everything at your home is being properly handled from start to finish. We appreciate you trusting Aptive to take care of your pest needs, and we’re always here for you, we’ve got it handled.

-Jasmine, Aptive Care Team

Reply from Aptive Pest Control - Los Angeles

May 6, 2026

Hi Dorothy,

We really appreciate you taking the time to share this. At Aptive, we know how important it is to feel informed and confident in the service you’re receiving, so it’s great to hear Ericson’s professionalism, communication, and thorough explanations helped put you at ease. We’re glad he took the time to walk you through what he was doing and provide clear details about the treatment and findings, that level of transparency is exactly what we aim for.

Thanks for choosing Aptive, we’ve got this handled and we look forward to continuing to take great care of your home.

-Jasmine, Aptive Care Team

Reply from Aptive Pest Control - Los Angeles

May 4, 2026

Hi Asher,

We really appreciate you sharing this! It’s great to hear that our team was communicative, attentive to your concerns, and thorough during your service.

At Aptive, we put a lot of focus on listening first so your needs are truly understood and everything is handled the right way for your home. Thanks for choosing Aptive and trusting us to keep things handled for you!

-Jasmine, Aptive Care Team

Reply from Aptive Pest Control - Los Angeles

May 5, 2026

Hi Ric,

Thanks for taking the time to share this, and thank you for choosing Aptive. We hear you on the importance of call-ahead communication, knowing when to expect your service professional can make all the difference in planning your day.

We’ll make sure this feedback is shared with the team so we can keep improving that part of the experience. At Aptive, our goal is to make every visit feel clear, predictable, and fully handled from start to finish, we’ve got this handled.

-Jasmine, Aptive Care Team

Reply from Aptive Pest Control - Los Angeles

May 5, 2026

Hi Marcia,

We really appreciate you taking the time to share this, thank you for choosing Aptive and trusting us over the years. It’s great to hear you’ve had consistent results with no pest issues and that our service professionals have been courteous, effective, and transparent with updates and photos after each visit.

We also appreciate your perspective on pricing over time, and we understand that changes like that are something customers notice and evaluate carefully.

Most importantly, we’re grateful for your continued confidence in Aptive, and we’ll keep focusing on delivering reliable protection and clear communication so everything stays fully handled the right way, we’ve got this handled.

-Jasmine, Aptive Care Team

Reply from Aptive Pest Control - Los Angeles

May 1, 2026

Hi there,

It’s great to hear your experience reflects exactly what we aim for at Aptive, friendly, efficient service professionals who get right to work, take the time to do a complete service, and check in to make sure everything is good before they leave. That extra step of asking about any concerns or additional needs really helps ensure nothing gets overlooked.

We’re especially glad that confidence comes through in the way our team shows up and represents the company. At Aptive, we work hard to make sure every visit feels handled with care, professionalism, and pride in what we do, because when our team feels supported, that shows in the service you receive. Thank you for choosing Aptive and being part of our community, we truly appreciate you trusting us with your home.

-Jasmine, Aptive Care Team

Reply from Aptive Pest Control - Los Angeles

May 1, 2026

Hi Rick,

It’s great to hear you consistently have a positive experience with your service professionals and that they take the time to listen and be thorough during each visit. That kind of care and attention to what’s actually going on in your yard is exactly what we aim for at Aptive.

We’re glad to know things feel handled in a way that gives you confidence and peace of mind. Thank you for being part of the Aptive community, we truly appreciate you trusting us to help keep your home protected.

-Jasmine, Aptive Care Team

Reply from Aptive Pest Control - Los Angeles

Apr 27, 2026

Hi there,

Thank you for taking the time to share this, we really appreciate it! It’s great to hear your service professional was super friendly, patient, and took the time to address all of your needs. That kind of care and attention is exactly what we strive for at Aptive.

We focus on making sure every visit is handled with patience, professionalism, and a true focus on your concerns so you feel fully taken care of. Thank you for choosing Aptive, we’ve got this handled for you.

-Jasmine

Reply from Aptive Pest Control - Los Angeles

Apr 24, 2026

We’re so glad to hear you’ve had a helpful, friendly, and responsive experience with our team, Karen! That kind of consistent service is exactly what we aim to deliver, and it’s great to know it’s making a positive difference for you. We really appreciate your trust in Aptive to handle your pest control needs!

-Alexis

Reply from Aptive Pest Control - Los Angeles

Apr 23, 2026

Thank you so much for taking the time to share your experience with Aptive, Donna. We are truly sorry to hear about the loss of your home in the Palisades fire and hope that your transition to Mar Vista has been as smooth as possible under the circumstances.

We are delighted to know that you have chosen to re-engage our services at your new residence. At Aptive, we pride ourselves on being reliable and keeping our clients well-informed, ensuring that your home remains a sanctuary protected against pests!

-Alexis

Reply from Aptive Pest Control - Los Angeles

Apr 20, 2026

Hi Rose,

Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team knowledgeable and communicative, especially regarding the benefits of adding mosquito control to your general service. Our goal is always to ensure our customers are well-informed and satisfied with our services. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to continuing to serve you!

-Jasmine

Reply from Aptive Pest Control - Los Angeles

Apr 21, 2026

Hi Jean,

Thank you for sharing this, we really appreciate it. We’re glad to hear your service professional was polite, respectful, and left everything clean, and that they took the time to ask about any specific areas of concern and address your requests during the visit with Aptive. We’ve got this handled, and we’ll keep working to make sure that same level of attentiveness and care is present every time we visit your home.

-Jasmine