The techs performing the services are great. The administrative side of the company is a train wreck. Customer service takes you to an overseas call center where they can’t answer anything beyond the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Aptive has kept our home bug-free for several years. Like the people before him, Dustin continued that tradition of excellence. Aptive people have always asked about area that need emphasis, and expla... See more
Company replied
I’ve never had problems with Aptive, they have always been prompt and courteous while the actual service is effective at pest and rodent control around my home. I docked a star because of cost. I only... See more
Company replied
The Aptive team has been great to deal with. Clear communications through text along with pictures of the work performed. I look forward on the reduction of pests.
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
6950 Northeast 14th Street, Suite 31, 50023, Ankeny, Iowa, United States
- 15154171185
We overthink pests so you don't have to.
4.3
Excellent
102 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication and service
25 February 2026
Reply from Aptive Pest Control - Des Moines
Hi Kevin,
Thank you for your feedback! We’re thrilled to hear that you’ve had a positive experience with both communication and service from Aptive.
Providing clear updates and reliable, thorough pest control is exactly what we aim for, and it’s wonderful to know it shows. We truly appreciate you choosing Aptive and being part of our community.
-Jasmine
Knowledgeable and good service
Making sure that we are happy with the service that is provided for us and that we are paying a price for for them to do a good job
18 February 2026
Reply from Aptive Pest Control - Des Moines
Hi Galen,
Thank you for sharing your feedback! We’re glad to hear that our Aptive team takes the time to ensure you’re satisfied with the service and that you feel you’re receiving value for what you pay.
Providing thorough, effective pest control while keeping our customers’ needs front and center is exactly what we aim for. We truly appreciate you choosing Aptive and being part of our community.
-Jasmine
They make it difficult to get a hold of…
They make it difficult to get a hold of anyone
You get billed and have to fight no one ever came to your residence
19 February 2026
Reply from Aptive Pest Control - Des Moines
Hi Heidi,
Thank you for sharing this. I can understand how frustrating it would be to feel like you cannot get in touch with someone, especially when there is a billing concern involved. That is not the experience we want anyone to have with Aptive.
You should never feel like you have to “fight” to resolve a charge or question whether service was completed. At Aptive, we document each visit and strive to communicate clearly before and after treatments. If there is ever uncertainty about whether a service was performed, that is something we absolutely want to review and clarify right away.
We also take accessibility seriously. If you had difficulty reaching our team, that is feedback we need to hear. We want our customers to feel supported and able to speak with someone who can provide clear answers.
Please reach out to us directly at socialmedia@goaptive.com with your name and service address so we can review your account, verify service history, and address any billing concerns. If a mistake was made, we will work to correct it. We appreciate the opportunity to make this right and to improve the experience you have with Aptive.
-Jasmine
Inside and out pest control
It was quick and effective for my home inside and out. The service person was really nice and had feed back for me! Also sent me pictures of everything he did on that days visit!
7 February 2026
Reply from Aptive Pest Control - Des Moines
Hi Sandra,
Thank you for sharing your experience! We’re thrilled to hear that your service was quick, effective, and thorough both inside and out. It’s wonderful to know that our service professional provided helpful feedback and shared photos of the work completed. This is exactly the level of care and communication we strive for at Aptive.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home and yard protected.
-Jasmine
Reply from Aptive Pest Control - Des Moines
Hi there,
Thank you for sharing your experience! We’re thrilled to hear that your spider issues are a thing of the past. At Aptive, we take pride in providing thorough and reliable pest protection to keep your home and yard safe and comfortable.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home for years to come.
-Jasmine
Highly recommend
Zion treated our home yesterday and was amazing!
He communicated clearly before, during and after our treatment. As per usual I received clear photos showing treated areas. Highly recommend.
11 February 2026
Reply from Aptive Pest Control - Des Moines
Hi Mark,
Thank you so much for sharing your experience! We’re thrilled to hear that Zion provided clear communication before, during, and after your treatment, and that the detailed photos helped you feel confident in the work done. At Aptive, we strive to combine thorough, effective pest control with transparency and professionalism, so it’s wonderful to know Zion delivered on that promise.
We truly appreciate your feedback and your recommendation, and thank you for trusting Aptive to protect your home.
-Jasmine
Kindness of Zion
4 February 2026
Reply from Aptive Pest Control - Des Moines
Hi Coy,
Thank you for sharing your experience. We’re thrilled to hear that Zion’s kindness stood out during your service. Providing friendly, respectful, and caring support is exactly what we aim for at Aptive, and your feedback lets us know we’re hitting that mark.
We truly appreciate you choosing Aptive to care for your home and for taking the time to recognize our team.
-Jasmine
Scheduled Appointment
The technician called me about 30-45 minutes ahead of his arrival. Asked me for anything he should give special attention to, other than his regular locations. I asked him to get the inside of the garage and the lower level, inside the house. The technician was on time and handled my request(s).
30 January 2026
Reply from Aptive Pest Control - Des Moines
Hi Tom,
We’re so glad to hear that our service professional provided clear communication, was on time, and handled your requests thoroughly! At Aptive, we take pride in listening to our customers’ concerns, providing personalized service, and making sure every area that matters to you is treated effectively. Thank you for trusting us and for being a valued part of the Aptive neighborhood.
-Jasmine
Great service technicians that are very…
Great service technicians that are very friendly.
23 January 2026
Reply from Aptive Pest Control - Des Moines
Hi there,
We’re thrilled to hear that our service professionals provided great, friendly service! At Aptive, we take pride in delivering thorough, reliable pest control while making every visit a positive experience. Thank you for trusting us and for being a valued part of the Aptive neighborhood.
-Jasmine
Outstanding service and knowlege
The people that have provided our service havve been outstanding. We appreciate their knowlege as well as the service.
23 January 2026
Reply from Aptive Pest Control - Des Moines
Hi Jeannine,
Thank you so much for sharing your experience! We’re thrilled to hear that our team has consistently provided outstanding service and that their knowledge has made a positive impact. At Aptive, we take pride in delivering thorough, effective pest protection while ensuring every customer feels confident and well cared for.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home. Your kind words mean a lot to our team!
-Jasmine
New person
New person, explained why no one has been here for quite a while. Did his job and left, for forgot to set traps for nice in the garage. After leaving, I hadn't thought he had left any traps for mice, but after exploring, I saw he had left a few, but not in all of the garage. We gave a deep gaeage and there are lots of evidence of mice.
21 January 2026
Reply from Aptive Pest Control - Des Moines
Hi Judie,
Thank you for taking the time to share your feedback. I’m glad to hear that our new service professional took the time to explain the delay and completed the service. I’m very sorry, however, that the traps in your garage were missed. I completely understand how frustrating it can be when an area of concern isn’t addressed as expected.
At Aptive, we strive to ensure every part of your home is treated thoroughly and our customers feel confident in their pest protection. Please reach out to us directly at socialmedia@goaptive.com so we can schedule a reservice to make sure the traps in your garage are properly set.
We appreciate you being part of the Aptive neighborhood and giving us the opportunity to make this right.
-Jasmine
Communication was good.
10 January 2026
Reply from Aptive Pest Control - Des Moines
Hi Matt,
Thank you for taking the time to share this, we really appreciate it. Clear, timely communication is something we prioritize at Aptive, so it’s great to hear that this stood out during your experience.
We know that staying informed makes a big difference, and we’re glad our team was able to deliver that for you. Thank you for choosing Aptive and for being part of our community, we look forward to continuing to provide you with great service.
-Jasmine
Good communication and timely service.
16 January 2026
Reply from Aptive Pest Control - Des Moines
Hi there,
Thank you for taking the time to share your feedback! We’re glad to hear that our communication and timely service have met your expectations. At Aptive, keeping our customers informed and providing reliable service is a top priority.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home. We look forward to continuing to serve you!
-Jasmine
Effective, but pricey
I’ve never had problems with Aptive, they have always been prompt and courteous while the actual service is effective at pest and rodent control around my home. I docked a star because of cost. I only have the outside areas of my home treated, but I still have to pay for the “full” treatment which includes inside service. They’ve told me they don’t offer the outside only, so I’m stuck paying for the inside service I don’t want or use in order to have the outside done.
7 January 2026
Reply from Aptive Pest Control - Des Moines
Hi Kaylinn,
Thank you for taking the time to share such thoughtful feedback. We really appreciate you highlighting the consistency, professionalism, and effectiveness you’ve experienced with Aptive’s service, that means a lot to our team.
I completely understand your frustration around pricing, especially when you’re only needing exterior treatments. Your perspective is valid, and feedback like this helps us better understand how our service structure can feel limiting for customers who don’t need interior work. While our current plans are designed to cover both interior and exterior service, we know that doesn’t always align perfectly with every household’s needs.
Thank you for being part of the Aptive community and for your honesty. If you’d ever like to review your service options or talk through ways to make the most of your plan, our team would be happy to help.
-Jasmine
Courteous informative and well trained technicians
The tech reached out prior to arrival with ETA and to elicit needs. At completion of service they provided pictures of the areas treated.
3 January 2026
Reply from Aptive Pest Control - Des Moines
Hi Angie,
Thank you for sharing your experience! We’re glad to hear that our service professional communicated clearly before the visit and took the time to understand your needs. Providing photos of the areas treated is part of how we at Aptive ensure transparency and give our customers confidence in the work we perform.
We appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
Scam!!!!
The price is too high.
They won't let you cancel.
The show up without an appointment and demand payment.
10 December 2025
Reply from Aptive Pest Control - Des Moines
Hi Emily,
Thank you for taking the time to share your feedback. I’m very sorry to hear that your experience with Aptive left you frustrated. We strive to provide clear communication, transparent agreements, and professional service, and it’s clear we fell short in your case.
We take concerns about scheduling, billing, and service very seriously. I’d like the opportunity to review your account, address the issues you’ve experienced, and work with our team to ensure any future interactions are handled correctly. Please reach out to us directly at socialmedia@goaptive.com so we can follow up and make this right. Your feedback helps us continue improving the experience we provide to every Aptive customer.
-Jasmine
Preston
Preston! Preston is ALWAYS polite, friendly, and efficient! An absolute joy to work with! Raise worthy after every visit!
10 December 2025
Reply from Aptive Pest Control - Des Moines
Hi Joe,
Thank you so much for sharing your experience! We’re thrilled to hear that Preston consistently provides polite, friendly, and efficient service. At Aptive, we take pride in having service professionals who go above and beyond to make every visit a positive experience, and it’s wonderful to see Preston recognized for his efforts.
We truly appreciate having you as part of the Aptive community and look forward to continuing to protect your home.
-Jasmine
Successful treatment
We have had great success with Active in getting rid of insect pests, especially wasps. The staff are polite and helpful. We have had a few scheduling issues but nothing really problematic.
5 December 2025
Reply from Aptive Pest Control - Des Moines
Hi Nancy,
Thank you for sharing your experience! I’m glad to hear our team has been able to help with insect pests, especially wasps, and that you’ve found our staff polite and helpful. We also appreciate your understanding regarding the few scheduling issues, as we’re always looking for ways to make the service process as smooth as possible.
At Aptive, we want every visit to be reliable and effective, so your feedback helps us continue improving. Thank you for being part of the Aptive neighborhood, and we look forward to keeping your home protected!
-Jasmine
They contact you before and after the service. Ask if there are any issues. Answer questions or will get you an answer.
They show up when they say they will. Techs are always friendly. They just do a good job. I don’t have to worry about bugs getting into the house.
29 November 2025
Reply from Aptive Pest Control - Des Moines
Hi Wendy,
Thank you so much for sharing your experience! We’re thrilled to hear that our team’s communication, punctuality, and friendliness have made a difference for you. At Aptive, we take pride in providing thorough, reliable service so our customers can feel confident and comfortable in their homes without worrying about pests.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home with the same level of care and attention.
-Jasmine
Very friendly and efficient.
21 November 2025
Reply from Aptive Pest Control - Des Moines
Hi Jim,
We’re so glad to hear that our team was both friendly and efficient during your visit. At Aptive, we strive to provide service that’s approachable, thorough, and effective, ensuring your home stays well-protected. Thank you for trusting Aptive and for being a valued part of our neighborhood!
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.