Aptive Pest Control - Columbia Reviews 

Rahim, from the Cary, NC team, is one of the best technicians we've had in a long time. He texted me right before he arrived. He actually communicated with me from his arrival, until he departed. He was very professional and knowledgeable. He even sent me pictures of his work. I would love someone like him, in our area, every single time to treat our house. I was giving this company one last chance and Rahim made that chance possible. We'll see when the next cycle approaches.

⚠️ Please think twice before choosing this company for your pest control needs.

I had Adaptive Pest Control for approximately two years, paying $49.95 every month. During those two years, they may have actually come to my home around five times. Most of the time, I had to contact them myself when I was having a pest problem and needed someone to come out.

The main issue I had was ants, particularly during the summer months. I keep a very clean home, so I was surprised to continue having problems with ants. Whenever I called, I explained the situation and specifically requested that both the inside and outside of my home be treated.

On one occasion, the technician called and told me he couldn’t treat the inside because a tank had broken on the way to my house, although he could still treat the outside. I chose to reschedule because I wanted the service I was paying for.

Even after having both the inside and outside treated, I continued having ant problems. At one point, I had ants three separate times in one month, which made me question how effective the treatment actually was.

The final straw was my September appointments. I had an appointment scheduled for September 7. I waited all day, and no one showed up. Around 4:00 p.m., I called and was told that my appointment was actually scheduled for September 16. I knew that wasn’t correct, so I asked for something sooner. I was then scheduled for September 9.

September 9 came and went, and once again, no one called and no one showed up.

At that point, I honestly started questioning whether I had somehow gotten the dates wrong. I checked my emails, and they confirmed that I had appointments scheduled for both September 7 and September 9.

That’s when I decided I was done.

I’m paying $49.95 every month for a service, yet I was having to chase the company down when I needed treatment, appointments were not being honored, and I was still dealing with the same pest problem.

I called to cancel my service and requested that the $49.95 September charge be refunded since I was no longer receiving the service I was paying for. I was initially told that refunds were not given. I explained that I would either need the money returned to my bank account or I would dispute the charge. I was eventually told that the $49.95 would be refunded within 7–10 business days.

As of writing this review, the money still has not been returned to my account. Based on my experience so far, I am expecting that I may have to call again to follow up.

I was then transferred to another representative to cancel my service permanently. Rather than simply processing my cancellation, he repeatedly tried to convince me to stay. I calmly explained that I had made my decision and did not want to continue the service. He continued asking me whether I had checked the customer portal and trying to persuade me to reconsider.

I finally told him, “Sir, I don’t need to check a portal. I am simply asking to cancel my service.” I eventually hung up. He then called me back three times.

What really surprised me was looking through other customer reviews afterward. I didn’t have to scroll very far before finding at least five negative reviews describing many of the same issues I experienced—appointments being scheduled and no one showing up, customers having to chase the company down, and treatments not being effective.

After seeing multiple customers describe similar experiences, it made me even more frustrated because my experience doesn’t appear to be an isolated incident. When you see the same complaints being made repeatedly by different customers, it’s hard not to question whether there is a larger problem with the way the service is being handled.

My advice is to save your money and do your research before signing up. I ultimately decided to cancel and look for a local pest control company where I can speak directly with someone in my area and receive the service I’m paying for.

Based on my personal experience over approximately two years, I would not recommend Adaptive Pest Control.

Thoroughness, photographic documentation, detailed explanation of treatments applied.

Sara! A very sweet, kind person who worked hard and was happy to do so. Amazing to see someone actually enjoying their work. Very thorough. I’m hoping for Sara all the time!

Despite reporting our mosquito infestation over and over, they still can’t get it under control. It seems that every time they come out, the mosquitoes get worse.

Greg the technician was very professional. He asked if there were any issues he needed to address concerning insects. Active is a reliable company, I strongly recommend them for treating your residence for insects. They are better than the other companies I had dealt with in the past.

Very poor quality of products. Still experienced issues with mosquitoes, biting flies, spiders and palmetto bugs inside and outside. Not satisfied with product or service.

Always friendly and helpful about any issues I may have.

The professional who performed the service was competent, knowledgeable and very professional. Took the time to explain how the process works and made appropriate recommendations

Very professional service,addressed concerns of ants

Great service