Switched to Aptive after cold call and great sales team. Price was competitive but quality of service lacked. Their model appears to be give minimum service and then return if customer complains. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always an easy service that doesn’t go unnoticed. I have a garden so I’m always making sure the area is clean and Aptive members have gone out of their way of cleaning up anything I had forgotten abou... See more
Company replied
Usually on arrival they ask if there are any particular insect issues I have been experiencing, so that they can address them first. They then inform me, by text, of what they are treating my home for... See more
Company replied
Derick Avila is professional, bright, loves his job, Aptive, life, and is a wonderful person and representative for you. From texting me of his arrival, doing each task by the book, making me feel g... See more
Company replied
Company details
Written by the company
Aptive Pest Control in Livermore, CA provides trusted residential pest control services tailored to homes across Alameda County. Our Livermore team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans designed to meet your specific needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Livermore and surrounding East Bay communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that works best for you.
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
472 Lindbergh Avenue, 94551, Livermore, California, United States
- 14158432163
We overthink pests so you don't have to.
4.2
Great
348 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They also show up when they promise
They also show up when they promise, and do a excellent job of keeping pests under control.
23 April 2026
Reply from Aptive Pest Control - Bay Area
Hi Dan,
We really appreciate you taking the time to share this, thank you for choosing Aptive. It’s great to hear our team has been reliable with scheduled visits and effective in keeping pests under control, consistency like that is exactly what we work hard to deliver.
We’re glad your experience has been dependable and effective, and we’ll keep focusing on making sure everything stays clear, consistent, and fully handled from start to finish, we’ve got this handled.
-Jasmine, Aptive Care Team
Aggressive sales and contract
The services are good, no problem. I don't like the aggressive sales and the long initial term of the contract - have to pay for the cancellation fee.
29 April 2026
Reply from Aptive Pest Control - Bay Area
Hi there,
I really appreciate you sharing this feedback and I’m glad to hear the service itself has been working well for you. At the same time, I completely understand how the sales approach and contract terms could feel frustrating, that’s not the kind of experience we want you to have.
At Aptive, our goal is to make sure everything feels clear, fair, and handled in a way that works for you, not against you. Your feedback is important and helps us improve how we communicate and set expectations from the start. If you’d ever like us to review your account or go over options together, please reach out to socialmedia@goaptive.com. We’re here to help and make sure you feel confident moving forward.
-Jasmine, Aptive Care Team
On time and efficient
23 April 2026
Reply from Aptive Pest Control - Bay Area
Hi Kevin,
It’s great to hear the visit was both on time and efficient, that’s exactly the kind of reliable service we aim to provide at Aptive.
We’re glad everything felt handled smoothly and without hassle from start to finish. Thank you for choosing Aptive and trusting us with your home, we truly appreciate you being part of our community.
-Jasmine, Aptive Care Team
The tech that came was AWSOME and I…
The tech that came was AWSOME and I would request him again.
Knowledgable punctual and respectable and thorough. He will go far in this world! He has common sense I think his name was Erin ??
30 April 2026
Reply from Aptive Pest Control - Bay Area
We’re so glad to hear you had such a great experience with our service professional, Diana! It’s wonderful that he was knowledgeable, punctual, respectful, and thorough. That’s exactly the kind of service we aim to provide every time we're at your home.
We also appreciate you taking the time to share your kind words. We’ll do our best to make sure Erin is recognized for the impact he made during your service. Thank you for choosing Aptive and for trusting us to help handle your pest control needs!
-Alexis, Aptive Care Team
My technician was pleasant and seemed…
My technician was pleasant and seemed knowledgeable.
30 April 2026
Reply from Aptive Pest Control - Bay Area
Thank you for taking the time to share your experience with us, Sandra! We are so delighted to hear that our service professional was both pleasant and knowledgeable during your treatment. Your feedback means a lot to us, as it helps us continue to improve and provide the best possible service to our customers. If there is anything more we can do to enhance your experience, or if you have any further concerns, please feel free to reach out. We appreciate having you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
A well run organization
I have been very happy with the services from Aptive Pest Control.
The 2 service technicians I have had have been extremely knowledgeable when I asked questions or concerns about the treatment. I especially like the way they keep you informed when they are scheduled to come and on the day they text you to keep you informed of exactly when they are coming. Like I'm 30 minutes away etc. Then when they get to your home they text again that they have arrived. I particularly appreciate the pictures of the area they treated when they have finished. Truly a well run organization.
24 April 2026
Reply from Aptive Pest Control - Bay Area
It's fantastic to hear you’ve been so happy with your experience and that both service professionals have been knowledgeable and helpful when handling your questions and concerns, Delories. It’s great to know the communication throughout the process, from scheduling updates to arrival texts to the detailed follow-up messages, has helped keep everything clear and convenient for you. We’re also happy the photos after service provide that extra reassurance about the work completed. Thanks for being the best part of Aptive!
-Alexis
This company is ANNOYING
This company is ANNOYING! It does not have a local office for a customer to speak with someone. I've been a customer for several years and EVERY time my service date rolls around, I'm given a date two or three days ahead and an all-day window(8 to 5) in which they will arrive. I text them every time asking for a 4 hour window and a week's notice in advance, since I like to be at home to speak with the tech. I'm looking for a local company.
24 April 2026
Reply from Aptive Pest Control - Bay Area
Thank you for taking the time to share this with us, Iris. We truly value your loyalty over the years and are sorry to hear about the inconvenience you've experienced with our scheduling process. We strive to ensure that every aspect of our service is seamless and meets your expectations, and it's clear we have room for improvement in this area.
Please feel free to reach out to us at socialmedia@goaptive.com, including your service address, and we'll do our best to accommodate your preferences and ensure your satisfaction. We really hope to hear from you soon!
-Alexis
I’m giving a five star rating for a job…
I’m giving a five star rating for a job well done.
23 April 2026
Reply from Aptive Pest Control - Bay Area
Hi Rosa,
Thank you for taking the time to share this, we really appreciate it. It means a lot to hear you were pleased enough to leave a five-star rating, and we’re glad the service met your expectations. That’s exactly what we aim for at Aptive every time we’re out in the field.
We appreciate you choosing us, and if you ever need anything moving forward, we’ve got this handled.
-Jasmine
I’ve had the service for over a year
I’ve had the service for over a year. I’ve tried canceling many times. They still show up and then they top it off. They’re still all sorts of insects around my house
16 April 2026
Reply from Aptive Pest Control - Bay Area
Hi Jeremy,
Thank you for sticking with Aptive for over a year and for sharing this with us, we can understand how frustrating it is to request cancellation multiple times and still have services continue, especially while you’re still seeing insect activity around your home. That’s not how this should have been handled.
At Aptive, we take concerns like this seriously, both in making sure your account requests are respected and that your home is being effectively treated. We’d really like the chance to step in, review what’s been happening with your account, and make sure everything is properly handled moving forward. Please reach out to us directly at socialmedia@goaptive.com so we can get this resolved for you as quickly as possible.
-Jasmine
Sergio
Sergio, the technician, messaged me that he would be arriving in 30 minutes. This gave me time to unlock the gate, they also let you know via text a week beforehand. He arrived, knocked on the door, wanted to know if we had any issues that he needed to address. I told him what was going on and he then treated and swept the eaves for cobwebs. He was polite and let me know when he was done also and sent photos of his work.
15 April 2026
Reply from Aptive Pest Control - Bay Area
Hi Alison,
We really appreciate you sharing such a detailed experience, and it’s great to hear Sergio made the visit smooth and communicative from start to finish. That advance notice, clear check-in at the door, and follow-up with photos is exactly the kind of thorough, respectful service we aim for at Aptive. We’re also glad he took the time to address your concerns directly and handle the cobweb treatment along the eaves as well. Thanks again for choosing Aptive and being part of the neighborhood, we’ve got it handled and we’re always here if you need anything.
-Jasmine
Overall
Overall, service is pretty good. Only complaint is that they do not give enough notice prior to their service. For example, you receive notice a day prior saying they are coming, but the day of, you get a 30 minute notification - not enough time in my opinion. I’ve expressed my concerns, but no changes have been made.
21 April 2026
Reply from Aptive Pest Control - Bay Area
Hi Bryan,
Thanks for sharing this, we’re glad to hear the service has been pretty good overall, and we also understand your concern about the short notice before visits.
At Aptive, we know scheduling clarity is important, and this isn’t the experience we want for you. We’ll make sure this feedback is passed along so it can be better handled moving forward.
We appreciate you choosing Aptive, and we’re always working to make sure things are handled in a way that works better for our customers.
-Jasmine
This particular service Technician that…
This particular service Technician that came to my house was absolutely great. He really pay attention to the areas that need to be cleaned and sprayed. He’s also very polite and courteous. We hope that all future services to my home will carried out by this same Technician.
19 April 2026
Reply from Aptive Pest Control - Bay Area
Hi Melvin,
Thank you for sharing this kind feedback. We’re so glad to hear your Aptive service professional took the time to focus on the areas that needed attention and delivered the visit with such courtesy and professionalism, that really matters to us.
We’ll be sure to pass along your appreciation. At Aptive, we want every visit to feel easy and reliable, with the details handled the right way from start to finish. We truly appreciate you choosing Aptive and trusting us with your home.
-Jasmine
I like Aptive the are professional and friendly.
I like them they cover my ysrd and the bug population down. The workers are nice and professional.
16 April 2026
Reply from Aptive Pest Control - Bay Area
Hi Suzi,
We really appreciate you sharing this, thank you. It’s great to hear you’re seeing a reduction in pest activity and that our team has been coming across as both nice and professional while servicing your yard through Aptive. We’ve got this handled, and we’ll keep working to make sure your home continues to feel well taken care of and protected.
-Jasmine
It was HORRIBLE...
It was HORRIBLE...didn't do what they said they would but still took my money,. I will never use them again!!!!!
7 August 2025
Reply from Aptive Pest Control - Bay Area
Hi there,
Thank you for sharing your feedback. I can understand how frustrating this experience must have felt, especially if the service didn’t meet the expectations that were set. That’s certainly not the experience we want anyone to have.
At Aptive, our goal is to make sure our customers feel their concerns are properly handled and that the service provided reflects the value they expect. We’d appreciate the opportunity to review what happened and see how we can help address the situation.
Please feel free to reach out to us at socialmedia@goaptive.com so we can take a closer look at your account. Your feedback is important to us and helps us continue improving the experience we provide.
-Jasmine
Aptive shows up every month like clock…
Aptive shows up every month like clock work. They provide a text message indicating they will be on property, send a picture and indicate when they are done. It's a set-and-forget it service. It's easy, convenient and trusted.
8 April 2026
Reply from Aptive Pest Control - Bay Area
Hi Paul,
We really appreciate you taking the time to share this, and it’s great to hear the consistency and communication from Aptive have made things so easy and dependable for you. That “set it and forget it” peace of mind is exactly what we work hard to deliver, from the heads-up texts to the photos and completion updates.
We’re glad the process feels seamless and trustworthy month after month. That reliability is what we mean when we say we’ve got this handled, so you can get back to your day without having to think twice about it.
-Jasmine
The system is very flawed
The system is very flawed. The initial call was difficult using your AI phone circle. Extremely frustrating. I had a simple pick up of dead rat and reset of trap that I want it done ASAP. I was given an option of same day morning or afternoon appointment I chose the morning when nobody came by 11 AM. I started calling to make sure I was on the schedule. Unfortunately I was not appointment made for next day. When I finally reached a human to express my disappointment after staying home all morning, I was told they would attempt to contact dispatcher in my area and see if someone could come out. Someone did come out, picked up the Rodent and I mentioned I had another appointment for the next day. He said not a problem they would be notified. Next day came and I received yet another text message that someone was on their way. HELP… your system clearly does not work. There is no communication within Aptive! In summary, the robot said I had an appointment… your system showed that I didn’t. What’s up. The service sucks.!!!
8 April 2026
Reply from Aptive Pest Control - Bay Area
Thanks for sharing this, C. We’re sorry to hear about the scheduling confusion, the missed expectations around your appointment, and the frustration this caused after you set aside time to wait. That’s understandably upsetting.
We’d like the opportunity to take a closer look at your account and the sequence of events around these visits so we can better understand where the breakdown occurred. Please email socialmedia@goaptive.com with your address and any additional details you can share. Our team will carefully review everything and work to handle your concerns with the attention they deserve.
-Alexis
The technician was professional and…
The technician was professional and helpful. The work was completed quickly and correctly.
11 April 2026
Reply from Aptive Pest Control - Bay Area
Hi Susan,
Thank you for sharing this great feedback! We’re really glad to hear your Aptive service professional was helpful, professional, and able to complete the work quickly and correctly.
At Aptive, we focus on delivering efficient, high-quality service so you can feel confident your home is well cared for without any hassle. It’s great to know everything felt handled smoothly from start to finish. We truly appreciate you trusting us with your home!
-Jasmine
If you don’t understan, ask for explanation.
1. Explained what he was doing and why it was necessary.
2. Answered my questions.
10 April 2026
Reply from Aptive Pest Control - Bay Area
Thanks for taking a moment to share this with us, Michael! We’re glad to hear everything was clearly explained during the visit and that your questions were handled. It’s great to know the service felt transparent and helpful as well! We really appreciate having you as a part of the Aptive neighborhood!
-Alexis
Excellent service!!
10 April 2026
Reply from Aptive Pest Control - Bay Area
We’re pleased to know your experience was excellent all around, Katie! Providing detailed, attentive service with strong communication is something we strive for every visit. Thank you for being part of Aptive and for choosing us to handle your pest control needs!
-Alexis
Derick Avila is professional
Derick Avila is professional, bright, loves his job, Aptive, life, and is a wonderful person and representative for you. From texting me of his arrival, doing each task by the book, making me feel grateful I had chosen Aptive,
and that Derick was my technician. I wish I could have Derick every quarter. Aside from leaving my home pest free he also inspired my day. A FABULOUS EMPLOYEE who acted like he owned Aptive. Attitude is something you cannot buy. Grateful, Cheryl Texeira at 3026 Deer Meadow Drive in Danville, California
8 April 2026
Reply from Aptive Pest Control - Bay Area
Thanks for taking a moment to share this with us, Cheryl! It's fantastic to hear that Derick made such a positive impact during his visit. It's always our goal to provide exceptional service, and knowing that his professionalism and enthusiasm left you feeling grateful and inspired truly warms our hearts.
We are proud to have him as part of our team, and your kind words will certainly be shared with him. It's feedback like yours that motivates us to continue delivering the best service possible. We really appreciate your trust in Aptive to handle your pest control needs!
-Alexis
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.