The technician texted as to the time of his arrival, and he arrived on time, was friendly, worked promptly and sent pictures of the work areas.
Company replied
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See what reviewers are saying
Aptive hires some of the best people. They love their jobs and can communicate well with customers. They have knowledge and understanding of their position and are friendly and courteous.
Company replied
I recently had a service visit from Aptive, and I am very happy with the experience. My technician was incredibly thorough, focusing on seasonal pests like ants, spiders, and silverfish. They to... See more
Company replied
Since day 1, we have requested to be "first" on the list, or early morning spraying. We have had about 10 services, and not 1 has been before 11am, some as late as 6PM. Techs all seem just fine, and... See more
Company replied
Company details
Written by the company
Aptive Pest Control in Austin, TX provides trusted residential pest control services tailored to homes throughout Travis County and the greater Austin area. Our local team helps protect against pests like ants, spiders, cockroaches, mosquitoes, rodents, and more with customized treatment plans built around your needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Austin and surrounding communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that fits your needs.
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
7801 North Lamar, Suite E182, 78752, Austin, TX, United States
- 15127102494
We overthink pests so you don't have to.
4.5
Excellent
208 reviews
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Lack of Communication
Incomplete service twice and technician did not check in with us before or after service. COMMUNICATION IS ESSENTIAL
18 September 2025
Reply from Aptive Pest Control - Austin
Hi Jonathan,
Thank you for taking the time to share your experience. We completely understand how frustrating it is to feel like your service wasn’t fully completed and that communication fell short. At Aptive, we know how important it is for our service professionals to check in before and after a visit, and it’s clear we didn’t meet that standard here.
We’d like the chance to review your account, make sure any incomplete work is addressed, and ensure better communication moving forward. Please reach out to us at socialmedia@goaptive.com so we can go over the details and get this resolved quickly. Your comfort and peace of mind are our priorities, and we’re committed to showing you the level of care Aptive is known for.
-Jasmine
Reply from Aptive Pest Control - Austin
Hi Catherine,
Thank you for sharing your feedback! We’re glad to hear that your Aptive service professional was professional, prompt, and communicative throughout the treatment. Clear communication and reliable service are at the heart of what we do, and it’s wonderful to know that your experience reflected that. We truly appreciate you trusting Aptive to protect your home and look forward to continuing to provide the same high level of care on every visit.
-Jasmine
Reply from Aptive Pest Control - Austin
Hi Erin,
Thank you for sharing your experience! We’re thrilled to hear that our team provided friendly service and kept you informed every step of the way. At Aptive, we pride ourselves on delivering service that is both effective and enjoyable for our homeowners. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
Reply from Aptive Pest Control - Austin
Hi Mary,
Thank you for sharing your feedback! We’re thrilled to hear that our Aptive team was prompt, courteous, and helpful during your visit. Providing friendly and efficient service is very important to us, and it’s great to know our efforts made a positive impression. We truly appreciate you being part of the Aptive community and look forward to continuing to protect your home with the same level of care.
-Jasmine
Reply from Aptive Pest Control - Austin
Hi Art,
Thank you for sharing your experience! We’re glad to hear that Moses provided great service. At Aptive, we take pride in our team’s dedication to delivering professional, thorough care for every home. We’ll be sure to pass along your kind words to Moses. We truly appreciate you being part of the Aptive neighborhood and look forward to serving you again.
-Jasmine
The technician for this 8/28/2025 visit…
The technician for this 8/28/2025 visit was extremely detailed and meticulous. I want him to always treat our home.
28 August 2025
Reply from Aptive Pest Control - Austin
Hi Mindy and Dan,
We’re thrilled to hear that your service professional provided such detailed and meticulous care during your visit on 8/28/2025. At Aptive, we take pride in delivering thorough and reliable pest control, and it’s wonderful to know that it showed in your home. We’ll be sure to note your feedback so that your preference for this service professional is considered for future visits. We truly appreciate having you in the Aptive neighborhood and look forward to continuing to protect your home with the same level of care.
-Jasmine
They come by and take care of business.
22 August 2025
Reply from Aptive Pest Control - Austin
Hi Beverly,
Thanks for sharing your experience! We’re glad to hear our team is consistently taking care of business for you. At Aptive, we focus on making pest control hassle-free and effective, and it’s great to know that commitment shows during each visit.
-Jasmine
Reply from Aptive Pest Control - Austin
Hi Ferne,
Thank you for sharing your feedback! We’re glad to hear that you found our service good and our team polite. At Aptive, we strive to provide not only effective pest control but also a friendly, professional experience every time we visit. If there’s anything we can do to make your next service even better, please don’t hesitate to let us know, we truly appreciate you being part of the Aptive neighborhood and look forward to serving you again.
-Jasmine
Bad customer service
I have been a costumer for years and I was very disappointed on how my last visit was treated. The technician assigned to my house sent me a message early in the morning to notify me that he had the wrong address and needed to call the office to send another person. I called to office to verify if they could give an estimate time since I asked for the morning off from work and I needed inside service. The lady than answered the phone could not find my information on the data base. I keep repeating, can you find my name?, she insisted that I needed to look or bring any piece of mail with my address to make sure I was reading it correctly.... Really??? I have lived in this address for 30 years; besides, you have gone to service my house all these years. Honestly, I was so frustrated with the lady that I hanged up. I called my job to let them know I was taking the rest of the day off since I did not know if someone was coming or not. Finally, I got a message from another technician around 3 PM to let me know he was on his way. I never got a call from the office to apologize. Since I am not able to get a good customer service on the phone, my next step is to stop by your office to cancel my membership.
13 August 2025
Reply from Aptive Pest Control - Austin
Hi Jesus,
Thank you for being a loyal Aptive customer over the years and for sharing your honest feedback. It’s upsetting to hear about the frustration you experienced during your last service visit. After so many years of trusting us with your home, you deserve a service that’s reliable, coordinated, and respectful of your time.
The confusion with your appointment and the difficulty you had when calling our office are unacceptable. You should never be questioned about your own address, especially when we’ve serviced your home for years. Missing communication, long delays, and the lack of follow-up are far from the standard we set for our customers.
We’d like to review your account personally, ensure this situation is addressed with our team, and restore the level of service you’ve come to expect from Aptive. If you’d like to go into further detail, please don’t hesitate to reach out to us at socialmedia@goaptive.com. Your time and trust matter to us, and we want to do everything we can to make this right before you consider canceling.
Thank you again for being part of the Aptive neighborhood.
-Jasmine
Reply from Aptive Pest Control - Austin
Hi Enrique,
Thank you for sharing your feedback! We’re glad to hear that your yard was thoroughly covered and that you’re happy with the service. At Aptive, we take pride in providing detailed, effective pest protection for every home in our neighborhood. We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to keep your home and yard protected.
-Jasmine
flea extermination
Flea extermination process was totally ineffective and did nothing ti solve our problem!
19 August 2025
Reply from Aptive Pest Control - Austin
Hi Clarence,
Thank you for sharing your experience with us. I’m really sorry to hear that the flea treatment didn’t resolve the problem, this isn’t the result we expect for our customers. At Aptive, we take situations like this seriously and want to make it right.
Fleas can be particularly persistent, and sometimes it takes a targeted follow-up to fully eliminate them. We’d like the opportunity to reassess your home, adjust our approach if needed, and provide additional service to ensure the issue is properly addressed. Please reach out to us at socialmedia@goaptive.com so we can review your account and get this scheduled as quickly as possible. We truly value having you in the Aptive neighborhood and want to earn back your confidence.
-Jasmine
Reply from Aptive Pest Control - Austin
Hi Jackie,
Thank you for sharing your feedback! We’re thrilled to hear that our team has been informative and that you’re now seeing great results with no more bugs. At Aptive, we take pride in providing thorough, effective pest protection and making sure our customers feel confident and informed every step of the way. We truly appreciate having you in the Aptive neighborhood and look forward to continuing to keep your home protected.
-Jasmine
No appointment window
I really don’t like sitting here waiting all day for you to show up. At the very least a morning/afternoon window should be given in preferably two hours. Notice would be ideal.
12 August 2025
Reply from Aptive Pest Control - Austin
Hi Jim,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by having to wait for your service. At Aptive, we understand how inconvenient long waits can be, and we want to provide the best possible experience for our customers. While we are only able to offer a 4-hour service window at this time, we appreciate your input and will share it with our team to explore ways we can improve communication and notice before arrival. Your feedback helps us ensure future visits are smoother and more convenient.
-Jasmine
Good techs
The staff is always friendly and helpful. They always act kindly and professionally.
12 August 2025
Reply from Aptive Pest Control - Austin
Hi there,
Thank you for taking the time to share your experience! We’re thrilled to hear that our staff consistently provides friendly, helpful, and professional service. At Aptive, we strive to ensure every interaction is positive while delivering effective pest protection for your home.
We truly appreciate you choosing Aptive and look forward to continuing to serve you.
-Jasmine
Very professional.
14 August 2025
Reply from Aptive Pest Control - Austin
Hi Walter & Debbie,
Thank you for taking the time to share your feedback. We’re glad to hear that your experience with our team was professional. At Aptive, we take pride in providing reliable, thorough, and respectful service for every customer.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.
-Jasmine
Amazing work
Amazing work. Also the reservists I’ve received have been great. Aptive team members are always so pleasant and friendly. Thanks Aptive
6 June 2025
Reply from Aptive Pest Control - Austin
Hi Samantha,
Thank you so much for your kind words. We’re thrilled to hear that our team has been consistently pleasant, friendly, and thorough in their work. At Aptive, we take pride in providing both effective pest control and a positive experience for every customer.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home. Your feedback means a lot to our team and motivates us to continue delivering the best service possible.
-Jasmine
Always on time
Always on time, easy to reschedule if needed. techs are friendly, knowledgeable and very thorough, and cost is very affordable.
7 August 2025
Reply from Aptive Pest Control - Austin
Hi Terri,
Thank you for sharing your experience with Aptive! We’re so glad to hear that our team has been punctual, flexible, and thorough, and that you found our service both friendly and affordable. Our goal is to make pest control as seamless and stress-free as possible, and feedback like yours lets us know we’re achieving that. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
Reply from Aptive Pest Control - Austin
Hi Cathy,
Thank you for your continued trust in Aptive over the years! We truly appreciate having you as part of our neighborhood and are glad to hear we’ve been able to serve you consistently. If there’s ever anything we can do to support your pest control needs, please do not hesitate to reach out. We’re always here to help.
-Jasmine
Simply Satisfied
Frequency of pest service and helpful communication with friendly technicians before and after service. Pest free! Thanks!
6 August 2025
Reply from Aptive Pest Control - Austin
Hi Denise,
Thank you for sharing your experience! We’re thrilled to hear that our consistent service, helpful communication, and friendly service professionals have made a difference in keeping your home comfortable. At Aptive, we take pride in providing thorough, reliable, and personable service, and feedback like yours lets us know our team is delivering on that commitment.
-Jasmine
Tech did a very thorough job in…
Tech did a very thorough job in treating my property. Tech sent a notice that he was on his way. And made tge effort to check with me before he left.
3 August 2025
Reply from Aptive Pest Control - Austin
Hi Anabel,
Thank you for sharing your positive experience! We’re glad to hear our service professional was thorough in treating your property and communicated clearly by sending a notice and checking in with you before leaving. At Aptive, we’re committed to providing attentive and effective service, and we truly appreciate you being part of the Aptive neighborhood.
-Jasmine
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