Apria Healthcare Reviews 273

I’ve gotten two different charges to my credit card over the past month coming from Apria. Mind you, I’ve never received receipts, documentation, or any notification of these charges.

Upon calling their billing department, they informed me that my card had been enrolled in auto-pay for co-pays at the time they collected my deductible to cover my CPAP. I never approved auto-pay and they never specifically asked me to opt-in.

Sending info on how to access information instead of forcing me to call, and being proactive about it would be a good first step for Apria.

Terrible customer service, nasty attitude and incompetent. CPAP machine was improperly calibrated by Apria rendering it unusable. I brought the machine back in person at my appointment time to find locked doors and no response to phone calls and knocking on their grime covered blackout glass doors. Another customer eventually exited allowing my entrance. They simply denied any responsibility even though they had calibrated the machine. They blamed the doctor, insurance company and me for the problem. Avoid this awful company if you have any choice.

this is an UPDATE on recent review of ONE STAR for APRIA: asa I posted my disppointment and mistreatment by Apria, I received a call from APRIA CUSTOMER CARE. Ms. Darlene @Social Media for APRIA took care of sorting things out and PUT EVERYTHING in order so I can continue using. This is normal for other companies, but in APRIA's case, posting on Social Media works!.

On August 17, 2022, I called Apria and requested C-PAP supplies.
Sometime thereafter, Apria shipped me supplies. I did not immediately need the supplies and did not open the box until this past weekend. When I did, I realized that they shipped is not what I ordered. Apparently, I received the wrong order.
I called Apria this morning (November 1) and explained my situation and was informed by them that I had 30 days from receipt of the items to contact them and request either a refund or a replacement. They refused to assist me further with this. No one tells you of a 30-day complaint time limit when you call (or I would have checked my supplies immediately upon receipt).
This was not my error; they sent me the wrong supplies, and they did not inform me of the 30-day complaint period. I should not be penalized for this.

Called last week to arrange pickup of my CPAP machine ...called this morning to confirm pickup...On hold for 25 minutes, when rep did finally stop the music and answer, I was annoyed and mentioned it...she was obviously bored and NOT apologetic (which I don't mind...I'm sick of being insincerely apologized to by "customer service") when I asked to speak with a supervisor, she simply hung up on me....clever girl!....and reflective of the attitude/demeanor Apria exudes...."we don't care...we don't have to"....So, idiot that I'm now feeling like, I get to call back wait another almost 30 minutes, to get another rep....I confirmed pickup for today.....CONFIRMED!! To my complete lack of surprise, no one showed up to pick up the machine.....I guess I get to start over! THANKS, APRIA! At least I know where I stand with you....and now YOU( and I hope a few thousand readers of this review) get to know where you stand with all of us.....we are your unwitting hostages, thanks to our insurance companies finding just one more "lowest bidder."

I spent 40 minutes on the phone being transferred
from one department to another. It seems no one knew that I returned a Cpap even though I had documentation.
Every time I call its at least a 20 minute wait and more when you get transferred. Horrible customer service.

I just received my nasal pillow ($70+ value) a week ago through mail, today is 10/8/2022, but I got a call from APRIA 2 days ago that I have a balance and if I don't pay it, they'll send it to Credit Collection!!!! This is not the first time that they threatened me or shall I say they harassed me! They got my credit card on file plus, I paid them with a check. They update their billing after a month they received the check as the Customer Service told me. AND THAT is so stupid! I'll find a way not to deal with this type of company.

A New CPAP was ordered on July 6, 2022 by a Technician who works at Kaiser in the Sleep Lab department. Three Months Go By and I never received the equipment. I called Apria and was informed that they cancelled the order without really attempting to contact me. They did not call the current number listed on my account or sent an email.

The customer service at this company Apria is unprofessional and rude. Their ineptness has placed my health in jeopardy.

I am very disappointed in the lack of care I have received from the sleep lab and Apria.

If you are forced to deal with this Kaiser Provider, be sure to stay on them personally, do not rely on either Kaiser or Apria to follow up about your health care issues. They do not give a damn anymore about their customers or patients healthcare needs.

Very disappointing - been with KP for two decades, care has really gone downhill.

If I could give negative stars I would. My doctor went through Apria for my CPAP device. Things went from horrible to atrocious almost immediately:
1) They immediately warned me there would be shipping delays "beyond their control" due to "supply chain issues" and it would take 3 to 6 months to get my device.
2) When the device arrived 3 months later, I noticed it didn't come in it's original packaging and there was a crumpled up notice that said that the unit is different from the one I paid for on the invoice but that it has "similar" functionality. I also noticed it had been re-boxed and possibly refurbished.
3) When I assembled the device, I noticed there was no headgear, nasal pillows, etc. that were definitely on the invoice that I had paid for.
4) I tried several times over the next month or so to get the headgear to no avail. Several of the people I were transferred to in the same company (allegedly) had no idea why I was transferred to them.
5) Rather than continue to deal with this incompetent organization, I decided to purchase the headgear and mask on my own out of my own pocket from a different company.

*****DO NOT....I REPEAT...DO NOT PURCHASE ANYTHING FROM THIS COMPANY*****

Our family has had repeat problems with Apria over the years. Their billing has overcharged us requiring us to send photocopies of payments to correct. When getting close to end of rental, they start mailing their bills out later & later so you can't make payment in time and risk getting a late fee. One MAJOR problem is that Kaiser fails to communicate with patients & family that they've placed an order. Someone from
Apria either calls to say we're delivering your item in 4 hrs or they call requiring you to sign a rental agreement for something you have no knowledge of. We've had them blindside us every time. One time we refused an item that we had no knowledge of when they showed up at our door, only to get a letter 2 wks later from Kaiser telling us they ordered the item. We no longer wish to deal with them & prefer to buy products out of pocket rather than rent via Kaiser. When they dropped off a hospital bed, one of the brakes was missing & it was obviously heavily used & scratched. The delivery guy was pressuring family to sign that was fully functional as he stood in front of the missing brake. Felt deceptive. Whole process is very unprofessional & it starts with Kaiser's lack of communication. Customer service guy was nice though.

I received a robo call saying that I needed to pay or be sent to collections...while I still had the equipment and before I received a bill.

Then when I called to find out what was going on I checked my automated balance. $50.49. That was two months ago. It still has that amount when I check it.

Even though my last payment has been long past received, a "customer service" phone rep, with a snotty tone, claimed to have not received it. "I see one, two. No three." After putting me on hold twice for two or more minutes.

I was warned by a medical professional to be cautious of them and their billing. I saved the robo call velied threat. I'm not surprised by these other reviews.

Last week, I was having problems with my ResMed Air Sense 10 CPAP unit that I got from APRIA "HEALTHCARE". I spent over 3 1/2 hours attempting to reach someone or at least get a commitment to be called back. I WAS NOT SUCCESSFUL. Although in the process I talked to people in at least 5 different states as I was forwarded through their utterly incompetent system. Their literature talks about having respiratory therapists available but they are IMPOSSIBLE TO REACH ! ! ! ! I never got help from them and finally got help through my HMO people.

Worst company on every level imaginable. DON'T EVER USE!!!!!
1) Takes forever to get through to the local branch. Forced into voicemail without option to wait.
2) Have to call back multiple times to resolve anything.
3) Always "Not my job" and be transfer to many different people.
4) After waiting a year for a CPAP they sent the wrong one and after hours of discussions, was told they made a new internal policy that they can send whatever they want. Told them to take the machine back, I refuse to use it. Finally they sent what was ordered.
5) After telling them the size mask I wanted, they still shipped the wrong one. Had to go through another return and replacement after talking to four people and hours of calls.
6) Can't create and account on their web site unless you know your full account number (which is difficult to get) and a validation code. I called them to get the account number and was given 3 letters and 3 numbers. WRONG. See next interaction.
7) Called back telling them I can not set up the account. 1st person couldn't help "Not my job". Second person in billing was terrible.
a) She would only work off a script instead of listening to the issue and trying to resolve it.
b) she wouldn't stop reading or take a breath causing problems.
c) She rattled off some number and kept going. I finally had to talk over her and keep talking over her until she stopped talking and tell her that at the beginning of the conversation she gave a bunch of numbers. It was four digits followed by three digits and three numbers. Turns out the first person who gave me my account number didn't include the first four digits.
d) My bill was not yet due for another two weeks. She behaved as a debt collector who was skip tracing someone who was 90+ days due. Trying to get me to commit to paying the wrong amount, per my insurance company right then and there. This was the second time that when I initiated a call I was treated like I was a criminal.

Where do i start. Their billing is in the Philippines. Its very difficult to get your issues addressed. Their billing is a mess. When you call to try and ask questions they get an attitude and why cant we see on their website our payments to them?? very odd to me.

if there was an option for zero stars i would pick that one. HORRIBLE communication! or lack of ! my poor 88 year old mother waited all day for her concentrator. at 845 pm
i called them and they said she was next on the list. waited until 12 pm and NO show. no call NOTHING! i have so many more horror stories with this company but not enough time. my mother ended up in the ER today because she had no oxygen. i will be contacting an attorney.

My Doctor office faxed over a order 3 different times. Apria states that never received the orders. Went back and forth for 3 weeks. Never do business with them. I went with another company for a freaking Rolator.

They do not have Oxygen equipment necessary for travel. One agent says yes, we have it, next agent says, no we do not have it. Seems left hand has lost the right hand. Will not use their services again. There are a lot of medical vendors out there. No need to be frustrated with this one.

Rented an oxygen generator and couple of tanks. They told me I must sign a 9 page Assignment of Benefits agreement before they could bill my insurance (Medicare and Blue Cross)... 5 pages of which are written by a lawyer . they wanted a credit card that they can charge at will... NEVER do business with this company... Looks like I am in for a real battle with these folks. I plan to contact the Federal Consumer Protection Agency, Better Business Bureau, Texas Attorney General. May need an a lawyer before this is over

Medical neglect! Stay away when I got upset; the agent laughed at me.

I called Apria on Thursday morning to get information about purchasing a new CPAP machine. I was left on hold for almost an hour before a CS rep came on the line. The CS agent was rude and very unfriendly and honestly not helpful at all. But I had my doctor send over my prescription because I had dealt with them in the past.
Once I got a confirmation from my doctor that the prescription had been faxed over (I waited almost an hour after he notified me) I called back and talked to a different CS agent who was even more rude and uninterested in what I needed. On top of that, She informed me that they had Not received my prescription and to top it all off in a very uninterested or caring voice informed me that All of their machines were out of stock and that I would have to go on a very extensive waiting list???? What has happened to this company that they are so uncaring or unconcerened about thier clients????