Apple Crates UK Reviews 308

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Never use. closing down so be wary as if anything is wrong with your order you won’t get your money back and they are clearing out stock so it means you don’t get what you ordered. As you c... See more

Company replied

Rated 5 out of 5 stars

Fantastic service and product! Ordered via website, whole ordering process very simple & straightforward. Console table arrived exactly when advised it would, very well packaged. Very good quality a... See more

Rated 5 out of 5 stars

Wow! I now have quite a 'collection' of Apple crates, hugging my 45rpm and 33.1/3rpm collection and protecting them, they are soooo much better than plastic alternatives, "lovingly made" is right, eac... See more

Rated 5 out of 5 stars

Great communication and service. We did however receive far too many emails from evri with regard to the dispatch of the items. This was somewhat tiresome but can't fault Applecrates.co.uk at all.

Company details

  1. Furniture Manufacturer

Information provided by various external sources

All wooden crates at Apple Crates UK are lovingly and individually handmade offering truly the best of both worlds with the rustic look and feel of vintage wooden apple crates


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Wall mounted shoe storage

Ordered shoe racks to mount on the wall. They’re great for a narrow hallway and I’m pleased with them. However the colour does seem a lot more brown and darker in real life than in the photos, I was expecting a more pine colour. Not a major problem as I may end up painting them in the future but I don’t love the existing colour.

6 August 2022
Rated 2 out of 5 stars

The boxes are nice, but faulty returns leaves you out of pocket

The boxes are nice, quite big, a thinner and lighter than I would have expected, you wouldn't use them as planters as shown on the website as they are not robust enough for that. Its fair to say you only know a company when things go wrong. In this case the item arrived and was faulty. The company blamed the courier, but the cardboard box was perfect, it had clearly not been accurately pinned together or glued. long emails ensued and to be fair the company were very polite, lots of sob stories though, but if a company is at fault then the customer shouldn't have to go out of their way to send an item back, it was delivered to my address so should have been collected from there. You are sent an email to print your labels, so assume you have a printer, but they did say they would post one if needed, then you drive to your nearest collection point which can be quite a trek. Seems a bit cheeky and they won't give you anything towards your costs for their faulty product. Sadly this episode has stopped me from ordering from them in the future. I often make up hampers/gifts for people and was hoping this could have been my go to company in the future. Such a shame.

28 July 2022
Rated 5 out of 5 stars

99cm shoe racks

Ordered the 99cm shoe racks, they were delivered promptly and are well made. They look brilliant and so compact! So impressed that we ended up ordering another.

21 July 2022
Rated 3 out of 5 stars

Product ok

Delivery was prompt but the product not quite what I expected could be more robust … quality of the wood felt flimsy for the price! However the finish was good. I will use it.

17 July 2022
Rated 5 out of 5 stars

Apple crates ……

Repeat dealings with this company… Delivery spot on, as are their communications.
Excellent product: thought and care has gone into its making.
Highly recommend 😊

16 July 2022
Rated 2 out of 5 stars

Where’s discount code for multiple purchases!

Nice item - solid construction, fast delivery - have bought 2 so far. Should be offering discount for multiple purchases as still would like to buy more!

14 July 2022
Apple Crates UK logo

Reply from Apple Crates UK

Hi, thank you for taking the time to write a review. I must say that I am a bit confused by it,
"Nice item - solid construction, fast delivery - have bought 2 so far, would like to buy more!" this would normally be a 5 star review not a 2 star. It seems a bit harsh to remove three stars because we are not able to offer any discounts at the moment due to the massive rise in the cost of our raw materials and inflation going through the roof.

Rated 5 out of 5 stars

Apple Crates

Apple Crates: Excellent product - well made.
No complaints and would recommend highly :-)

10 July 2022
Rated 5 out of 5 stars

Great product, great delivery process

Ordered a large personalised apple crate for friends silver wedding anniversary . Delighted with the product when it arrived. Really great quality, exceeded my expectation if I am honest 😃
From order to delivery it was 1 week , great service. Would recommend

30 June 2022
Rated 5 out of 5 stars

Fantastic!

Bought this tray for a wedding gift and it’s beautiful.
I needed a speedy delivery and the owners were fantastic is getting it to me quickly, with prompt communication throughout.
Would definitely recommend and will use again!

10 June 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look