Apollo Scooters Reviews 1,313

**Since Apollo keeps spamming me for a review through email** Here you go. CS was great but, Apollo will not support their products long-term. I have an Apollo v2 52v from 2022. The battery needed replacement. They only sell the Apollo 2.0 52v battery. I purchased it by accident and I had to return it due to it not being compatible. Lost money on a restocking-fee. So they scammed me on a restocking-fee since people can make this v2 vs. 2.0 error very easily. I didn't know the 2.0 even existed. Buy a ZERO 10X 52V 23.4Ah Battery. Direct replacement. $750

Got a Go
Solid scooter, great acceleration that happily you can tune down. Power up hills is good. Range is fine
The handle bars rotate a degree around the center of the tube, which is disappointing.
The hex keys in the tool set are cheap and round-off easy, say, when you are trying to tighten the headset on the scooter on assembly.

Bought the phantom in the summer and it has not let me down. I have been riding it almost every day since without issues. Some close calls, but the agility and control allows you to quickly react to situations. Highly recommend. Love my apollo

I am very happy with my Apollo Go scooter. As an owner of 5 quality scooters (the 5 I kept) Apollo is right up there with the ones I am keeping. The build is solid, the ride is smooth and the customer service is one of the best I've ever had to work with. I had purchased the Go from a buddy who no longer needed it. He never needed the ludo mode so it was never set up. Of course I would like the additional oomph, but for the average daily riders it was more then enough without it. So I reached out to Apollo on how to activate it, it turns out it was a bit more indepth then just activating it on the app. Not only did they come back with followups but was very eager to assist, knowing it was second hand. I was still treated like a direct first hand customer. They helped and treated me as an owner of their product and not as a customer, if you know what I mean. This is the best form of customer service in my opinion. Once I free up some room, I will definitely get another Apollo scooter in their upper line up.

My experience on choosing the right scooter was fast and easy thanks to Apollo.

Had a warranty issue and the made it right. All staff that I interacted with were very nice and answered every question. I love my Apollo Go. No problems at all. Great Company.

I've been surprised by how good the customer support from Apollo has been since day 1. I bought the product from a Best Buy in the US and needed some support with the product. Apollo took on the charge to send me all the necessary information and support to fix my issue (including videos and detailed instructions), even when the warranty was supposed to be under Best Buy's responsibility. Many of Apollo's workers reached out and answered all my questions and concerns.
Apollo has proven to be a top-tier brand that takes care of their clients!!!
Now the product itself is fabulous. It rides smoothly, it looks sleek and stylish, the scooter's features are great, the app works amazingly, and the battery allows for great mileage.
10/10 would recommend shopping at Apollo for both the customer support and the quality of their products.

Rides like a Lexus LS500. The product is very smooth; however, I have nothing to compare it with. Overall, the ride feels solid, steady, and responsive.

I’ve had an Apollo go for 1.5 years. The rear tire went flat so I ordered the replacement from Apollo for $60 (bc shipping is as much as the tire). I went to replace and both rear hex bolts stripped. I took it to a e-scooter repair shop and they had the same issue. The bolts seized due to use and heat from rear wheel. Apollo claims they don’t know of a defect but sent videos and instructions but would not return my calls. They are now sending me a new wheel for another $60 charge. So I spent $1,200 on the scooter, $60 on a tire another $50 on a wheel, plus at least $150 to $300 on the shop bill. I wouldn’t recommend this scooter due to the defect.

Love apollo e scooter company
Have a original v2 phantom at 7000km odometer and the apollo air v3 at almost 1500km on the odometer it is a absolute best commuter and phantom v2 great offroad scooter or commuter

As someone who values quality and reliability, Apollo has truly exceeded my expectations. I’ve been nothing but impressed by Apollo Scooters, both in terms of their products and their outstanding customer service. I recently purchased the
Apollo City Pro 2024 and the scooter itself is exceptional. From the materials used to the production process, everything about it feels premium. The build quality is solid and durable, and you can tell that no corners were cut. The performance is incredible— it handles smoothly, accelerates quickly, and offers a ride that’s both comfortable and powerful. Whether you’re cruising around the city or tackling rougher terrains, this scooter does not disappoint.
My top 3 features of Apollo City Pro that really stood are: 1. The RBS Brake System- literally perfected! Handles well and engages quickly, which is crucial for a safe, responsive ride. 2. Traction and Control- manages to keep me planted on the ground! Which makes my ride and turns smoother than ever! 3. IP66 Water Resistance- My Apollo City Pro performs excellently in wet conditions- maintaining great grip and control. The added peace of mind is invaluable, especially in a city like Seattle where roads can get challenging due to constant rain.
But what truly sets Apollo apart for me is their A-team Customer Service. From deciding on my 1st eScooter to setting it up, The Apollo A-Team has been a huge help that guided me towards success with my first eScooter. They will help resolve issues as quickly, which is rare to find such responsive and genuine helpful customer service team. Every interaction with them has been of excellence. Their commitment to ensuring customer satisfaction is evident in everything they do. If you’re considering an Apollo Scooters, rest assured you’re not just buying a great quality product – you’re also getting a company that truly cares about its customers. I highly recommend Apollo Scooters and signing up with Apollo Amplified!

Reliable scooter only issue I had with the Apollo go is that it only goes 25-26 and I only weigh 140lbs wish it went the 28mph

First of all I received stellar scooter very fast! But once I assembled it, it only turned on for few minutes and never turned on again… I think scooter I received wasn’t a completely new one.. I think it’s an open box scooter because many signs indicated that it was a returned scooter..of course , I ordered a brand new scooter. long story short , I took it to certified shop and they said wire was broken… in the end it took me over 50 emails with Apollo to return it and it is still in process of returning and I haven’t gotten my money back guarantee yet.. hopefully I will get back my payment soon ..
Before purchasing Apollo scooter I had Researched few months to decide to purchase Apollo stellar but my experience was unbelievably upsetting.. I will write another review in more details when I get refunded….

From the moment I bought my Apollo Go and took it on it’s first test ride I knew it was exactly the lightweight scooter I’ve been looking for, super portable, fast & a joy to ride! Apollo has the best quality scooter money can buy hands down! Happy customer here, thanks Apollo For crafting and providing such an amazing smart scooter for the masses! 🛴

Apollo's customer support team responded to my inquiry in just minutes. Love the motion keep it up

Great, sturdy hardware, with a beautiful design. Started with a City Pro in 2023, and we now have 2 City Pros & a Phantom 2.0. Working our way toward a 4th!
We had problems with 1 scooter, and it was frustrating. But the Service team at Apollo is second to none. If you ever have to meet them, you'll understand.
Buy Canadian. Buy Apollo.

I was genuinely excited to buy an Apollo scooter… until the customer service experience pushed me in the opposite direction.

After placing an order, we realized within two hours that we needed to cancel and use a different card. Instead of a straightforward refund, Apollo told us they could only offer store credit toward another scooter, which directly conflicted with the policy on their own site. Not exactly confidence-boosting.

After some back-and-forth, they admitted the mistake and processed a refund, but shorted us 3%, a fee that appears nowhere visible in their documentation. So in the end, we lost time, trust, and money over a same-day cancellation.

It’s unfortunate, because I truly was interested in buying an Apollo. Now, I share my experience with others so they know what to expect before ordering.

We have purchased a scooter and parts…the HUMAN support we received was/is exemplary. Fast, kind, accurate, generous. The scooter is excellent and the company excellent. Thank you Apollo!

Apollo's customer support team responded to my inquiry in minutes of my submission...on a Sunday. Their answer was clear, concise, well explained, and covered my concerns well. This wasn't my first interaction with Apollo's support team, but it was consistent with the stellar experience I've come to expect from a company that genuinely cares about its customers.

I had an amazing experience with Apollo!
Pleasure to deal with