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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting specific individuals who went above and beyond. Many people found the customer service to be exceptional, appreciating the patience and clear explanations provided. The technology and overall service are frequently described as excellent, with consumers noting the efficiency and ease of their interactions. However, some customers were not happy with the website and experienced issues with promised services not being delivered. A few people mentioned problems with customer service, including unreturned calls or being hung up on, and some felt there were issues with sales practices regarding SEO optimization.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the professionalism, knowledge, and helpfulness of... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Website

Reviewers mention ambiguous feedback about the website. Some customers, like those who worked with Dakarai... See more

Technology

Users describe positive interactions with technology. Many customers praise the patience and helpfulness of... See more

Based on these reviews

Rated 5 out of 5 stars

Big shoutout to Stephanie from APN Tech! 🙌 She was incredibly helpful and knowledgeable, walking me through the steps to get my business properly listed on Google and other important directories. She... See more

Rated 5 out of 5 stars

Maria was very professional, knowledgable and helpful to make sure I had no questions and that my on-boarding experience goes smoothly. I talked to Meghan yesterday and had a different experience... See more

Rated 5 out of 5 stars

James A. of the customer success department was awesome. He was kind, courteous, never spoke over me and most of all knowledgeable. I would recommend speaking with James A. If you are in need of Googl... See more

Rated 5 out of 5 stars

Maria called me about my cancellation of services. She explained what benefits the services have provided and made every attempt to retain my business. Unfortunately my mind has been made up to keep a... See more

Rated 1 out of 5 stars

Do not do business with this company. Their sleazy salesmen suckered us into a service that after paying for, they then let us know actually does nothing for us unless we pay more to their company to... See more

Rated 1 out of 5 stars

APN Tech doesn’t do any so Optimization for ABC Daycare website but loves to charge its customers. It doesn’t even deserve a single star. Started my service in August but haven’t received any positive... See more

Rated 4 out of 5 stars

Corey did well and was professional in taking care of the issue from today forward. It still doesn't make up for the 4 months that I have been paying your company to list my site and flinging out toda... See more

Rated 5 out of 5 stars

I am appalled that I ran into another great lady by the name of Liz. I had questions and she answered them according to what I was expecting, she wasn't trying to sugar coat anything. I love tru... See more

Rated 5 out of 5 stars

Ms. Stephanie was very thorough with assisting me navigate on the Google business page. She explained each section and taught me how to update the recommended information and how to save it. Sh... See more

Rated 5 out of 5 stars

Maria has been very helpful in answering my questions. She was on time for the appointment we had, professional, and knowledgeable. Apn Tech has been on top of my Business Listing, as promised, the... See more

Rated 5 out of 5 stars

I wanted to cancel my subscription. Maria explained to me very professionally and kind, where my business page was listed on Google. She also shared with me a link so my clients could leave me a revie... See more

Rated 5 out of 5 stars

Great job APN Tech! I thought great customer service was a thing of the past! I worked with Klark and Stephanie; both are caring, kind, patient and very knowledgeable in explaining products and se... See more

Rated 5 out of 5 stars

My request to cancel services was met with education regarding what APNTech is providing for my business. The call handler further guided me to how I can check our reports, as well as add additional i... See more

Rated 5 out of 5 stars

Vanessa was awesome 👌 really helped me when it came to navigating my business with Google. She answered all my questions, took her time to explain each concern and provided me with information in cas... See more

Rated 5 out of 5 stars

Stefanie was very polite, friendly, confident , knowledgeable. Thank you Stefanie! Also, Jason whooped butt too. Between the two of them, I feel confident about getting my business a solid on... See more

Rated 5 out of 5 stars

Vanessa has been working with me through a very difficult problem and shows true customer support care. Her knowledge and patience is truly top notch. Just amazing!!!!!!!

Rated 5 out of 5 stars

We're new to this and our QR code wasn't functioning properly. I made one call to tech support and the issue wasn't resolved BUT when I called in again I was greeted by Maria and she was a lifesaver!!... See more

Rated 5 out of 5 stars

Stephanie was absolutely great. She did an amazing job explaining everything and helping us get set up. We are excited she is our account manager. Thanks, Kevin and Shanna Moye

Rated 5 out of 5 stars

Tiffany was great, she turned me into a tech guru, I was trying to install something that I had no clue about, I didn't have the slightest idea where to start since I am old school and these young p... See more

Rated 5 out of 5 stars

I have to say, your company has the nicest, most helpful customer service support! I spoke with James yesterday, I was in bad mood and wanted to cancel my service due to financial reasons. He was sti... See more

Rated 5 out of 5 stars

Due to closing down our business I called to cancel our subscription with you. I talked to Maria and she was A1!!! perfect in understanding, professional, sympathetic for us having to close the bus... See more

Rated 5 out of 5 stars

Maria Cortes is helping me get my Google account verified. We are in process of this, but since I have 3 Google accounts, I need to reach out to Google and then connect back with her once I have my... See more

Rated 5 out of 5 stars

Dakarai was polite, professional and best of all a creative problem solver. I appreciated his knowledge and input. He allowed me to speak through some of my frustrations and suggested a path forward t... See more

Rated 1 out of 5 stars

Sold me a package deal .. all platforms and after doing the research I was not on all platforms . They never said anything ! I had to find out . When I told them , they agreed that I was not and then... See more

Rated 5 out of 5 stars

New to this process. I called in a bit frustrated but after speaking with Dakarai I now understand what is happening with my account. He walked me thru my directory and helped me see what progress wa... See more

Rated 5 out of 5 stars

Maria really help me out today on getting my profile updated on some additional information. She was really helpful to me and patient. And I hope in the future when I call again I can get Maria to hel... See more

Rated 5 out of 5 stars

Communication has been stellar. Very impressed. They make all of this somewhat understandable. So far I'm just trying to be prompt on my end. Dakarai and David are great to work with and understand th... See more

Rated 5 out of 5 stars

James have been very helpful making sure I understand the entire process. He even goes out of his way giving me a few pointers to help grow my business.

Rated 5 out of 5 stars

He took his time to help me with our Google accounts that were messed up and explained our voice plan. He was very professional and knowledgeable. A pleasure speaking with him.

Rated 5 out of 5 stars

Oscar was extremely affable- assisted me with my questions & really on top of his game. Nice chap & thoughtful during my call with him - cheers Oscar - Bob Hart

Rated 5 out of 5 stars

Dakarai very polite and patient. Thank you for all your help, very professional. Good luck in your career. I hope we grow together and perform business for a long time.

Rated 5 out of 5 stars

Stephanie introduced herself as the one who will help get my business back on track. Looking forward working with her and your company

Rated 4 out of 5 stars

Dakarie was great! He understood my frustrations with Google and helped me send a contact request . So far no answer from Google .All my contact requests go unanswered .

Rated 1 out of 5 stars

DO NOT DO BUSSINESS WITH COMPANY. PEOPLE AT THIS COMPANY ARE VERY RUDE AND CHARGE FOR THINGS YOU ARE NOT RECEIVING OUR BUSINESS IS NOT ON INTERNET AS PROMISE

Rated 5 out of 5 stars

Maria was extremely knowledgeable, very patient and professional. She took care of my problem had solutions and was very informative. I would absolutely work again with Maria.

Rated 2 out of 5 stars

Sheraton Williams was invaluable in the adjustments I needed to better the algorithms to improve the program. Everything was executed but alas, 2 months later, now 10 months in, absolutely no results... See more

Rated 5 out of 5 stars

I am not tech savvy. I spoke with Vanessa to explain items on my profile page. She let me know that I needed to add a Yelp page to my profile to complete it. She also asked if I needed anything else... See more

Rated 1 out of 5 stars

I wish I could give APN Tech zero stars. This company is a complete scam and operates with zero integrity. I paid $600 after being pressured during a rushed sales call with promises of a money... See more

Rated 5 out of 5 stars

I received a follow up call from Stefanie and she was awesome going over the program and answering all questions that I had. She a Five Star person.

Rated 5 out of 5 stars

Dakarai was friendly and helpful, he identified some problems with our Google account, and he was able to answer our questions and told us what to expect.

Rated 5 out of 5 stars

Stefanie was very pleasant and informative in my new online marketing adventure. Look forward to working with her and the APN staff for a lifetime:-) Ed

Rated 5 out of 5 stars

Dakarai was very helpful, he had excellent followup & professionalism today. He contacted me directly & assisted me with video sharing, we walked through my Google business profile & revised the nece... See more

Rated 5 out of 5 stars

James was great. He was so patient with me , explaining everything I may have been confused about. I appreciated his support today!

Rated 5 out of 5 stars

Dakarai is always very helpful and professional. He has been very patient and took time to make sure I understood what he was showing me.

Rated 5 out of 5 stars

Outstanding customer service! I highly recommend working with James A. At Apn Tech. Thank you James A for all your support, feedback, suggestions and expertise.

Rated 5 out of 5 stars

One of the most transparent calls I have had. The benefits of this service is amazing! Thank you to both representatives that helped me true professionals!

Rated 1 out of 5 stars

I completed the form to get information about this company's services. Of course, nothing is straightforward online. The "used car salesman", Harry, calls me to explain and says "I'll give you all... See more

Rated 5 out of 5 stars

The Tech on the phone was clear and concise and made my experience pleasant. She listened, understood and came up with solutions.

Rated 5 out of 5 stars

Vanessa was absolutely outstanding service. Awesome. She knows her job very well. She took care of me. I am very happy we went through maps. Checking maps, apple maps, Google Maps step-by-step over th... See more

Rated 5 out of 5 stars

Maria Cortes was great to work with, she was thorough, kind in the explaining and set my expectations of what’s next. Thank you Judi SAYHAY

Rated 5 out of 5 stars

Dakarai was very professional and very nice. He resolved my issues immediately! Wish more people in the field be the same.


4.5

Excellent

TrustScore 4.5 out of 5

165 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

James A

James A. of the customer success department was awesome. He was kind, courteous, never spoke over me and most of all knowledgeable. I would recommend speaking with James A. If you are in need of Google listing, directory listings and your next steps in getting your business noticed.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Follow up call

I received a follow up call from Stefanie and she was awesome going over the program and answering all questions that I had. She a Five Star person.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Jason and Stephanie

Jason and Stephanie went above and beyond to help me out and explain everything to make me feel at ease with taking this jump

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Maria called me about my cancellation…

Maria called me about my cancellation of services. She explained what benefits the services have provided and made every attempt to retain my business. Unfortunately my mind has been made up to keep all my tech services and media services in one spot local to me. Maria made it very clear that I would be welcome back if I change my mind. Maria was very polite, direct,professional and understanding.

22 August 2025
Unprompted review
Rated 4 out of 5 stars

Dakarie was great

Dakarie was great! He understood my frustrations with Google and helped me send a contact request . So far no answer from Google .All my contact requests go unanswered .

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

My request to cancel services was met with education regarding what APNTech is providing for my business. The call handler further guided me to how I can check our reports, as well as add additional information to our profile. The support tech was kind, professional, and helpful. Thank you!

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Great job APN Tech

Great job APN Tech! I thought great customer service was a thing of the past!
I worked with Klark and Stephanie; both are caring, kind, patient and very knowledgeable in explaining products and service.
Starting my own business is daunting and they gave me reason for hope and security in the quality services they will provide. I am 1000000% more confident. Thank you so much! 😊

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Stephanie was absolutely great

Stephanie was absolutely great. She did an amazing job explaining everything and helping us get set up. We are excited she is our account manager. Thanks, Kevin and Shanna Moye

12 August 2025
Unprompted review

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