Well not great because I couldn't proceed with the request on my mobile phone as it said it wasn't compatible. I have a Samsung S9 that isn't ancient, so a bit frustrating. I was able to complete th... See more
Company replied
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See what reviewers are saying
All good, But clients find it hard to photograph their drivers licence by holding in one hand as shown in the instructions, especially if there is a phone cover. I have found placing the licence on a... See more
Recently signed up with APLYiD. They have been absolutely excellent from the initial demonstration to going live. We have been live with the system since December 2022 and we are over the moon. Hig... See more
Company replied
Although there was a lot of interest from AplyiD when signing us up, the support appears to have fallen away. There was also a misunderstanding as to how we could invoice our clients in respect of thi... See more
Company details
Written by the company
Easily verify the identity of your customers in minutes from anywhere on any device. APLYiD is a trusted & accredited digital ID solution designed to streamline your customer onboarding with a first-class user experience. Our simplified 2-step approach uses biometric verification to match ID photos with government records and a selfie of the document holder. With lightning-fast ID processing and a reduced number of steps and documents required - now you won’t lose customers to form fatigue.
Contact info
22 Pollen Street, 1021, Auckland, New Zealand
- 0800 969 300
- sales@aplyid.com
- aplyid.com
3.3
Average
110 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
APLYiD is very easy to use and out…
APLYiD is very easy to use and out clients find it easy to navigate as well.
8 February 2022
Very efficient and easy to use
8 February 2022
Some breakdowns in online services and…
Some breakdowns in online services and sometimes hard to get hold of someone when you urgently need them but apart from that, no complaints
8 February 2022
A huge time saver
8 February 2022
Excellent product
Allows us to satisfy our AML & KYC compliance with ease. All feedback from our LPs has been positive.
7 February 2022
Not what was expected
Although there was a lot of interest from AplyiD when signing us up, the support appears to have fallen away. There was also a misunderstanding as to how we could invoice our clients in respect of this service. Altogether, not really satisfactory. The software itself however does appear to be good and do the job well, hence 2 stars instead of 1.
7 February 2022
Unable to use it
Well not great because I couldn't proceed with the request on my mobile phone as it said it wasn't compatible. I have a Samsung S9 that isn't ancient, so a bit frustrating. I was able to complete the ID process by forwarding the request to my husband's phone (also a Samsung - A series). I was told by Chris that an new upgraded system at your end would soon override these issues, so hopefully you have this resolved now, as I'm sure I'm not the only person unable to use APLY.
2 February 2022
Reply from APLYiD
Hi Lee, Thanks so much for taking the time to leave us a review. We really value your feedback, You are correct that this issue has been corrected in the new version and we hope to have that live for all users very soon. We apologise that your experience wasn't great and next time you get to use APLYiD we are sure it will be great. As always our technical support team are available to help on 0800 969 300.
Chris Allan and Toby Taylor and
Chris Allan and Toby Taylor and, of course your good product, are why we stay with AplyID.
2 February 2022
Reply from APLYiD
Hi Cindy! Thanks for taking the time to leave a review, Chris and Toby say hi!
Quick and easy to use for our firm and…
Quick and easy to use for our firm and we've had positive feedback from clients
2 February 2022
Reply from APLYiD
Thanks for your review, we really appreciate it! We are glad that your clients are enjoying the experience.
Reply from APLYiD
Thanks for your review, we really value your feedback, We recently upgraded our portal architecture which enables us to make more changes to the portal including the search functionality, this is very much on our radar to complete and we hope that you will be happy with the results.
I am giving an average review due to…
I am giving an average review due to the fact that it takes you almost over a week to reply to any of our emails and/or telephone requests. I feel that this could be worked on.
2 February 2022
Reply from APLYiD
Hi Bronwyn,
Thank you for your feedback. Please accept our apologies, this time frame most definitely falls outside of our expected service levels. Our Key Account Director will be in touch very shortly to discuss this with you further.
Many Thanks,
APLYiD Team
Reply from APLYiD
Thanks for your review! We really appreciate it!
Excellent service so far
Excellent service so far, given only used this service a couple of times.
Be good if download could be longer than 5 minutes though - maybe 15 minutes :)
1 February 2022
Reply from APLYiD
Hi! Thanks for your review - We absolutely love feedback! The information is available for download in the portal for up to 7 days, after it is downloaded it will be deleted within 5 minutes, this is to protect the data of your customers. - Hope this helps! :)
Easy to use and quick process
1 February 2022
Reply from APLYiD
Thanks for leaving us a five star review Phillip!
Great job
Great job! Easy to use and ID reports are exactly what we need. Thank you! :)
1 February 2022
Reply from APLYiD
No Thankyou Alaiza! We appreciate the feedback.
Would be helpful if the docs were kept…
Would be helpful if the docs were kept longer online once view and saved, just incase we had a computer fault and had to re download them
1 February 2022
Reply from APLYiD
Hi Katelyn, Thanks for the review, we appreciate your feedback - We don't store users data in keeping with our privacy policy however we would recommend storing them in a cloud based system or storage service so that they are backed up.
I have found this site easy to use as a…
I have found this site easy to use as a first time user. It is very user friendly which is helpful.
1 February 2022
Reply from APLYiD
Hi Haley, We are very pleased your initial experience has been a positive one, thanks for taking the time to let us know!
Many Thanks
The APLYiD team
I found the whole process very quick…
I found the whole process very quick and user friendly with clear instructions.
1 February 2022
Reply from APLYiD
Thanks for the review Jacky! Its much appreciated.
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