Aplus Insurance Reviews 

256
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I will refer A+ to other customers. I Sabrina Buford" love the service, everyone is very nice, and respectful. Also every time when I call A plus" someone always answer the phone. They never puts me o... See more

Company replied

Rated 5 out of 5 stars

I've had Aplus as my company's insurance provider for the past three years, & I must say I've never had so much piece of mind on the insurance side of my company. Everything is literally one call away... See more

Rated 5 out of 5 stars

I’ve been with A+ since May 2019, and my experience has been nothing but positive from day one — all because of one person: Jaqueline (Lakewood Ave location). She is damn good at what she does. Her cu... See more

Company replied

Rated 5 out of 5 stars

I had an agent named Carla reach out to me and had gave me wonderful assistance reinstating insurance with a new carrier. A recent carrier dropped from Georgia and gave no such warning. Thanks to Carl... See more

4.8

Excellent

TrustScore 5 out of 5

256 reviews

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4.8

All reviews

(256)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Carla is the best she really tries to…

Carla is the best she really tries to get you best rate for your money.

23 April 2026
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Reply from Aplus Insurance

We appreciate you leaving a review of Carla. We are pleased to hear that Carla iis able to give you the best price.

Rated 5 out of 5 stars

I am a returning customer with…

I am a returning customer with insurance. However,I am registered with the company for check cashing. Im always treated like family with respect and customer service is awesome!

1 March 2026
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Reply from Aplus Insurance

We appreciate the 5-star review and are glad to hear that you are enjoying our customer service.

Rated 5 out of 5 stars

Mr. Marco we're very excellent.

I will refer A+ to other customers. I Sabrina Buford" love the service, everyone is very nice, and respectful. Also every time when I call A plus" someone always answer the phone. They never puts me on hold, they always connect me to the person" who I asked for; which is Mr.Marco" he's always available, if he has a client in the office; he'll state that he will have to call me back" which he always return my calls. Mr.Marco" and the others employees; always Excellent, Polite, Professional, and Respectful.

1 December 2025
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Reply from Aplus Insurance

We appreciate the review and glad to see that Mr. Marco is serving you to your satisfaction. Again, thank you for your business.

Rated 5 out of 5 stars

The agent has very good customer…

The agent has very good customer service skills

9 January 2026
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Reply from Aplus Insurance

We appreciate your business and we especially like to hear that you are receiving the service that you deserve. Please don't hesitate to reach out to us with an y concerns.

Rated 5 out of 5 stars

I’ve been with A+ since May 2019

I’ve been with A+ since May 2019, and my experience has been nothing but positive from day one — all because of one person: Jaqueline (Lakewood Ave location). She is damn good at what she does. Her customer service, professionalism, compassion, and consistency have never wavered in the six years I’ve worked with her. Anytime someone I know needs insurance, I send them straight to Jaqueline. She keeps it real, she listens, and she always makes sure you’re taken care of. I genuinely hope A+ understands how valuable she is, because her level of care and dedication is unmatched. So I wanted to take the time out and leave this detailed review about her profesionalism & customer service to show my appreciation. Becuase she always took the time out to handle my insurance questions. Thank you as always Jaqueline 🌻

2 December 2025
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Reply from Aplus Insurance

Mr. Wilson, we are glad to hear that Jacqueline is serving you as you deserve. We also appreciate the long relationship we have with you. Enjoy your Holidays.

Rated 3 out of 5 stars

Read customer file,dates left in coverage, etc.

The representative should have noticed from my file that I still had coverage left with them. Instead she issued a policy which she then had to cancel. Then issue another one for the future dates of the coverage. Also, the agency fees seem to be steep.

10 September 2025
Rated 5 out of 5 stars

Carla was great and respectful & found…

Carla was great and respectful & found a good rate on my home owner's insurance . Once again thank you and keep up the good work.

18 July 2025
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Reply from Aplus Insurance

We are so glad thatCarla can help you with your home owners insurance nees. Thanks for taking the time to write this review.

Rated 5 out of 5 stars

They care, they help.

This is the first Auto Insurance company that I’ve encountered, and I’ve shopped around with more than 15 companies in the last week, that truly puts the customer first.
They genuinely want to help!

6 July 2025
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Reply from Aplus Insurance

Thank you for your review.

Rated 5 out of 5 stars

Great company

Great company, great experience. The grade to give this company is in the name, A+!

2 May 2025
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Reply from Aplus Insurance

You are correct!! We do love giving our customers A+ Service!! Thank you so much for the review!!

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