Apley Beds Reviews 14

TrustScore 4.5 out of 5

4.3

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Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Furniture Store
  4. Mattress Store

Written by the company

Here at Apley Beds our specialist teams dedicate themselves to deliver an extensive range of branded quality products manufactured right here in the UK. With our mission to help Britain sleep better, our trained Sleep Advisors offer their expertise to improve the Nation’s sleep, providing all the help and advice you need to choose the right bed or mattress for your needs. Our free delivery, assembly and recycling services also make buying and fitting your new bed hassle-free. From factory floor to your door, we do everything we possibly can to help you sleep better. So please take a good look around our website and if you ned help in choosing a bed do get in touch with us.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14 reviews

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1-star

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Rated 5 out of 5 stars

The customer service was incredible

The customer service was incredible. There was an issue with the courier company not turning up when they should have but Apley Beds themselves were amazing. The TV Bed I purchased along with the mattress is just perfect. Looks and feels premium, I would definitely recommend these guys 100%

1 December 2022
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, communication excellent, stunning bed, well worth the money. Fitters were fantastic, lovely, clean and took pride in their work.
Would highly recommend a purchase from this company. I will order again 100%

21 December 2022
Rated 1 out of 5 stars

Absolutely awful

EDIT. Company can reply to a review but not a email , say a bed is delivered in perfect condition is laughable I have photos of bed sides one near 3cm longer all photo evidence and full chat will be uploaded to all social media

Absolutely awful company we bought a bespoke super king frame , holes in fabric bolts broken, side panels different lengths, bed base like cardboard. Asked for a refund , but was promised a new bed with stronger base if we gave them a chance to rectify the issue, new bed finally arrived after long wait, delivery drivers came and put new sides and new base on the old headboard, although they had the new one on the van . The base is the same not a stronger one like promised, the new sides are not the same length , complete joke . After more messages of complaints asking for a refund , they try palm us of with £100 discount and holiday vouchers just to keep the bed when we declined there offer communication stopped , if you want quality goods look elsewhere .

19 August 2022
Apley Beds logo

Reply from Apley Beds

All of our product purchases are covered by the likes Klarna or Paypal. So in an event like this where there is a conflicting account of events an independent 3rd party reviews the process, documents, images and videos of the actual events and comes to an independent dispute resolution. We provided a British Furniture Manufacturers approved product which means that the products are manufactured to a process by the highest accreditation body in the UK for our sector. The product was delivered in perfect order, checked and signed for. We tried our best to facilitate an amicable outcome but it didn't work. In rare instances like this a 3rd party dispute resolution is in place. This is what reputable companies do.

Rated 5 out of 5 stars

Fantastic!!!

The beds are basic as required, very surprisingly comfy but absolutely fantastic value. Delivery was swift, professional and considerably quicker than expected. Very happy, thank you.

23 April 2022
Rated 5 out of 5 stars

I have recently discovered Apley Beds

I have recently discovered Apley Beds, I was pleased to see they offered a much more customer focused service than others i cantacted.
Their website is very easy to use with loads of different beds and mattresses all made in the uk. I bought a king size bed with the Empire Mattress which feels uber luxurious and a great help for my back pains. The best sleep i have had for years. Highly recommended.

7 February 2022
Rated 5 out of 5 stars

Great service, highly recommended.

Good customer service, very helpful as they answered all the the questions i had and they've been very polite.
My new bed was delivered on time and it was installed in the bedroom by the delivery team. High quality products and services.

1 February 2022
Rated 5 out of 5 stars

The customer service was great

The customer service throughout the process was incredible always kept up to date regarding delivery. When the bed arrived you could tell instantly the bed was made with quality materials would 100% recommend

27 January 2022
Rated 5 out of 5 stars

Great service

Great service, i had a few questions on the specifics of the beds but was answered with no hesitation! Very fast delivery as well. Would recommend.

27 January 2022

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