Ordered pans, knives, chopping boards…. So far : 2 pans and kitchen utensils that were damaged during transit. Items are badly packaged. No order forms inside, no return label just in case.... See more
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Review summary
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After two weeks of use, my supposed “certified” Titanium cutting board has cut marks from the chopping I’ve done on it. And I had to use steel wool to get rid of a stain that stuck to my non-stic... See more
Company replied
This company is selling fake titanium pans and lie about returns on their website. Their website looks polished, but they are not delivering the pans they advertise. They are using AI for customer co... See more
Company replied
Unfortunately, this company is a scam, just sending Chinese made pans that are not even well packaged, arriving damaged. They are generic and you can buy same ones on amazon for £34, don’t use them. C... See more
2.8
Average
243 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 32% of negative reviews
Typically replies within 2 weeks
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Give yourself a party making food.
Making food with these pans is having fun at the same time.
17 January 2026
Unprompted review
Wish I got one sooner
This company has produced a product that is so good you wish you had got one sooner. No more dull knives when cutting and knowing that there is no bacteria on the board is such a great feeling. They come in a few sizes so there is one to suit everyone.
19 January 2026
Unprompted review
Delighted with my new chopping board…
Delighted with my new chopping board seems to be a quality item.
19 January 2026
Unprompted review
Cutting boards
The product is great and we received it promptly. Looking forward to using them for years. They are lightweight but sturdy and don’t scratch.
19 January 2026
Unprompted review
Ordered 2 apex chopping board ,not…
Ordered 2 apex chopping board ,not happy with the finish,they are very sharp on the edges and flimsy not worth the hype or the money
17 January 2026
Unprompted review
Reply from Apex Titanium
Hello Mr. Staniland,
Thank you for your feedback.
We’ve checked our records and can’t see that you’ve contacted our support team regarding this issue. If the boards arrived with sharp edges or any manufacturing concern, we would absolutely want to investigate.
Please reach out to us at support@apexiqo.com, and we’ll review this properly and arrange a free replacement if appropriate.
— Apex Titanium
Excellent customer support and good product
I discovered an excellent customer support from the company. In short: My parcel's delivery according the delivering company was successful but I couldn't find my parcel. I sent a message to APEX, they responded immediately and replaced the order. This happened so quick that even the replacement arrived in time.
One of the fastest responding I have ever had and even one of the most understanding and supportive one.
On a different note:
My dad likes the cutting boards. He enjoys cooking and his knives will remain sharp on the APEX boards. Well done.
19 January 2026
Unprompted review
Marketing information not accurate
Marketing information on the titanium boards inaccurate. They scratch and really blunt knives
17 January 2026
Unprompted review
Reply from Apex Titanium
Hi,
We’re sorry to hear this was your experience and appreciate you taking the time to share it.
Our titanium boards are not advertised as scratch-resistant. Like any cutting surface that comes into contact with knives, surface marks will occur over time. What distinguishes titanium is that it does not form deep grooves, is fully non-porous, and remains hygienic long-term. Unlike wood, it does not harbour bacteria, and unlike plastic, it does not shed microplastics into food.
In terms of knife wear, titanium is comparable to quality hardwood boards and does not blunt knives in normal household use when proper technique is used. Many customers find that adjusting cutting angle and pressure makes a noticeable difference.
That said, we’re sorry if the product did not meet your expectations, and we are actively reviewing your feedback internally. If you’ve reached out to our support team, we are working to ensure you receive clear and accurate information specific to your order.
— Apex Titanium
Ordered board for over £290 for my…
Ordered board for over £290 for my restaurant. Tried using one of them and realised those are dangerous to use as the knife slips constantly.
They refused the return and the refund. They say 100 days returns. It is falsely advertised. Be carful. You will lose your money and potential a finger.
19 November 2025
Unprompted review
Reply from Apex Titanium
Hello,
We’re sorry to hear about your experience and appreciate you sharing your concerns.
Our titanium boards are designed for safe, professional use and are used daily in both home and commercial kitchens. Each set is supplied with a complimentary non-slip mat to ensure stability during use, as with any premium cutting surface. When used with the mat and proper cutting technique, the board remains secure and safe.
Regarding returns, items purchased during clearly marked sale or made-to-order periods are not eligible for refund, which is outlined in our policy and linked at checkout. If there was any confusion around this, we’re sorry it wasn’t clearer at the time.
We take safety feedback seriously and are reviewing this internally to ensure our usage guidance is as clear as possible.
— Apex Titanium
Misleading “100% Money-Back Guarantee” and No Good-Faith Cancellations
I ordered titanium cutting boards from Apex during a Black Friday sale and attempted to cancel within minutes of placing the order, before shipment. My cancellation request was denied.
I was later told the boards were “made to order,” yet cancellation was supposedly impossible almost immediately after purchase — those two statements directly contradict each other.
After the boards arrived (unused and in original condition), I again requested a return and was denied, despite Apex advertising a “100% money-back guarantee.” Only after pushing did I learn that the guarantee has broad exclusions for sale periods that effectively make most purchases final sale — something that is not clearly emphasized at checkout.
Customer support was polite but rigid and relied heavily on fine-print rather than good-faith resolution.
If you’re considering buying from Apex, understand this clearly:
Immediate cancellations are refused
Unused items cannot be returned
The “money-back guarantee” does not mean what most customers expect
I’ve escalated this through my credit card issuer, who agreed the situation warranted a dispute. I would not purchase from this company again.
28 November 2025
Unprompted review
Reply from Apex Titanium
Hi,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how frustrating this felt, and we understand why the situation led to disappointment.
We want to clarify a few points for transparency. Orders placed during clearly marked promotional sale periods, including Black Friday, are final sale. This applies even if a cancellation is requested shortly after checkout, as orders are automatically locked into our fulfillment queue to ensure accuracy and fairness during high-volume sales. While our cutting boards are produced in small batches rather than mass-stocked, this does not change the final-sale terms for discounted orders.
Our “100% Money-Back Guarantee” applies outside of these sale events and is outlined alongside the exclusions, which are linked at checkout and within our policies. That said, we recognise that expectations around guarantees can differ, and we take feedback like this seriously when reviewing how clearly we communicate them.
We appreciate you acknowledging that our support team remained polite. While we do our best to act in good faith, we also have to apply our policies consistently to all customers, especially during major sale periods.
We’re sorry we couldn’t reach an outcome that felt satisfactory for you, but we do appreciate you sharing your perspective, as it helps inform ongoing improvements.
— Apex Titanium
3 cutting boards
Though it took a little longer than expected, the trio of cutting boards was worth it. Love the weight to the boards adds more stability than I expected. Super easy clean up too!
6 January 2026
Unprompted review
Great products
Great products . Purchased 2 pans a wok and cutting boards and extremely happy with them and made and no chemicals .
Look fantastic and a breeze to clean .
Thank you Tony
15 January 2026
Unprompted review
I use it daily!
My new cutting board is a good size, I got the biggest one. I use it daily, it’s light and easy to clean. Happy with my purchase 😊
14 January 2026
Unprompted review
Reply from Apex Titanium
Hi Carol,
Thank you for your feedback, and we’re glad the size worked well for you.
We do not advertise our cutting boards as scratch resistant. As with any surface used with a knife, light surface markings are inevitable. Preventing this would require a synthetic coating, which goes against our hygiene-first design approach.
Unlike wood or plastic boards, titanium does not form deep grooves, is completely non-porous, and does not shed microplastics into food. This is where many customers find the long-term value.
We appreciate you sharing your experience.
— Apex Titanium
Excellent Titanium cutting boards.
Very pleased with my two Apex cutting boards and non slip mat. They were delivered quite quickly and in very secure packaging. I am looking forward to long life with the boards and not worrying about bacteria, odours and the horrible residue that came from my old plastic and wooden boards. I recommended them to my stepdaughter and she has ordered a set of three boards.
14 January 2026
Unprompted review
DO NOT USE THIS COMPANY ORDERED A PAN…
DO NOT USE THIS COMPANY ORDERED A PAN FOR £90 4 WEEKS AGO AND I HAVE HEARD NOTHING APEX TITANIUM IS A SCAM COMPANY BUY NOTHING FROM THEM
12 December 2025
Unprompted review
Reply from Apex Titanium
Hi,
We strongly disagree with the suggestion that Apex Titanium is a scam. We are a legitimate business and ship all orders with tracking links provided once dispatch occurs.
At this time, we cannot see any prior communication from you linked to an order or support request. If you have not received your pan or tracking details, this is something we can resolve quickly once we can locate your order.
Please email us directly at support@apexiqo.com
with your order number, and our team will investigate and resolve this as soon as possible.
— Apex Titanium
Inferior quality and bad customer service
Delay in receiving the 3 cutting Boards. 2 of 3 were scratched and warped. We reported the damages and asked for a return label and refund to no avail. We went through PayPal. Apex decided to replace the items even though we emphasised that we donot want the items. A few days later they ignored our request and coerced me by ignoring my plight. Wrote that the have sent the items. The items arrived within 5 days!!!. With my persistence through PayPal I received a return UK address. But they refused to pay the postage even though the item was damaged and not as described. We just received our refund.
The quality of the items were poor and the customer service was appalling!
Would not touch them with a barge pole
6 December 2025
Unprompted review
Reply from Apex Titanium
Hi,
Thank you for sharing your experience. We’re sorry to hear how disappointing this situation felt and understand why it caused frustration.
When items are reported as damaged in transit, our standard resolution is to offer a replacement at no cost, which is why replacements were issued once the claim was reviewed. We recognise that this was not the outcome you were hoping for and that you preferred a refund instead.
Regarding returns, our policy outlines when return shipping is covered and when it is not, and these terms are applied consistently. We acknowledge that the process did not feel satisfactory in your case, and we take feedback like this seriously when reviewing how we handle damaged-item resolutions.
We respect that you ultimately chose to resolve this through PayPal and that a refund has now been completed. While we’re sorry this did not meet your expectations, we appreciate you taking the time to share your feedback.
— Apex Titanium
Terrible company and service. Fraudulent
Do not order from this company. They are scam artists and you will not end up with the product that they are advertising. We purchased a frying pan from them and used it once has burnt the frying pan beyond use. This is a frying pan that they have advertised as nonstick and titanium. Their customer service is poor and they will not offer a refund or resolution.
1 January 2026
Unprompted review
Reply from Apex Titanium
Hi,
We’re sorry to read this review and understand how disappointing the experience must have been.
To clarify, our titanium pans are uncoated and not marketed as traditional non-stick cookware. They require specific heat control and cooking techniques. Our support team provided guidance on proper use, but this advice was not followed, which can result in food residue burning onto the surface. This does not indicate a defect or that the pan is unusable.
Used cookware is not eligible for return under our policy, which was linked at checkout. That said, our team did attempt to assist by offering usage guidance to help restore performance.
We’re sorry the outcome did not meet your expectations, but we appreciate the opportunity to clarify this publicly.
— Apex Titanium
Used it only three times so far
Used it only three times so far. Every time it gotten worse. Third time my eggs were totally stuck to the pan!!!! Kinda shocking and super disappointing! And yes I did follow all the instructions!!! And only used low to medium heat.
What a bummer. Waste of money
10 January 2026
Unprompted review
Reply from Apex Titanium
Hello Nadya,
We’re sorry to hear this and understand how disappointing that must be.
Titanium cookware behaves differently from coated pans and can require an adjustment period, even when following instructions.
Sticking can still occur if the pan or oil is not fully preheated, but this does improve with continued use.
We appreciate you sharing your experience, even though this wasn’t the result you were hoping for.
— Apex Titanium
I should give zero stars because this…
I should give zero stars because this company they do not honour what they say on their website. It says that they offer 100 day money back guarantee. I ordered in good faith from them but when the cutting boards arrive, they were absolutely not what I wanted. I hadn’t taken them out of any packaging or used them in anyway and they refuse to have them back saying that because I bought them on sale it was clearly stated on their website that there were no refunds This is untrue and you can look on their website as it is and it is not stated that refunds aren’t given if you buy sale items they still have a sale at the moment and all they say is that they have this hundred day refund.I have contacted my card provider and I will actually take this matter legal because this is the most appalling customer service that I think I have ever received. I bought in good faith items I actually hadn’t seen in the flesh and I wanted to return it exactly as it anrrived and they will not receive it back. Be very very careful for ordering from this company because even though they clearly stay on their website 100 day money back guarantee they then say that they won’t honour it. I have seen now from various other reviews that I am not the only person this has happened to.
27 December 2025
Unprompted review
Reply from Apex Titanium
Hi Mary-Anne,
We’re sorry to hear how frustrated you feel and appreciate the opportunity to clarify.
Our 100-day guarantee does not apply to sale or discounted items, which are clearly marked as final sale and linked at checkout within our policies. This is consistent across our website and applies regardless of whether items are opened or unused.
We understand this was not the outcome you hoped for, but the policy applied to your order was the same as shown at the time of purchase.
We regret the disappointment caused and appreciate you sharing your feedback.
— Apex Titanium
Ordered product on Dec 04,2025- now it…
Ordered product on Dec 04,2025- now it is Jan 08, 2026 and no where in sight/. They keep sending me requests to write reviews about their product- but it has never arrived- they used to show where it was on the tracking but after languishing in Indianapolis for 6+ days- they no longer tell you where it is- it it even was in Indianapolis- this is such a joke!!
8 January 2026
Unprompted review
Reply from Apex Titanium
Hello James,
This shouldn’t have happened, and we’re very sorry for the delay and frustration caused.
If your order has not arrived, please contact our support team at support@apexiqo.com so we can investigate with the courier and arrange a replacement package where needed.
We appreciate you bringing this to our attention.
— Apex Titanium
Poor return policy
Gifted a product and couldn’t return under the pretence of it being a family run business. That doesn’t mean you can’t return a product.
Not impressed with product and mat to match. Too thin and uncomfortable to manoeuvre.
25 December 2025
Unprompted review
Reply from Apex Titanium
Hi Bertie,
Thank you for sharing your feedback.
Our return policy is clearly outlined and linked at checkout, and applies equally to all customers. While we are a family-run business, that is not used as a reason to deny returns, but rather to explain why certain items are final sale under our stated terms.
We’re sorry the product wasn’t the right fit for you and appreciate you taking the time to leave a review.
— Apex Titanium
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