Taylor was actually very good for actually drilling down to eventually find the correct part number for the correct model number (it was very nuanced) and sent me countless emails keeping me... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A picture with dimensions would have made the process of ordering much better. However, I ordered the wrong item, but the no quibble returns policy ment I received a return label and shortly after it... See more
Company replied
The item I had bought - a scarifier - was damaged accidentally in transit. I contacted the company seeking spare parts to replace. I was immediately told that the item was under warranty and could b... See more
Excellent service. An initial telephone call procured a product diagram sent to my email. This helped to identify the part required to fix my cooker hood. The item required was in stock, it was not ex... See more
Company replied
Company details
About Apelson Appliances UK Ltd
Written by the company
Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.
- Trained engineers with hands-on experience
- Repairs carried out using original manufacturer parts
- Easy booking and helpful guidance
- Solutions tailored to your needs
Our team is always ready to bring peace of mind back to your home.
Contact info
United Kingdom
- apelson.co.uk
4.2
Great
304 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order over phone
Easy to order over phone
Knowledgeable staff, and had the part I wanted
9 December 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, our staff try their best to help where they can!
Reply from Apelson Appliances UK Ltd
We are pleased to hear you found the ordering process and easy and everything arrived on time!
Ordering was a breeze and the delivery…
Ordering was a breeze and the delivery was swift. I'm a satisfied customer!
27 December 2025
Unprompted review
Reply from Apelson Appliances UK Ltd
This is great to hear! Thankyou for your feedback!
Replacement motor for cooker hood.
Very responsive customer service. So pleased I was able to buy a replacement motor for my lovely cooker hood, just in time for Christmas!
1 December 2025
Reply from Apelson Appliances UK Ltd
We are happy to hear the service provided was responsive and able to help you get what you needed!
Exactly as described and fast delivery .
5 December 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear this!
A good experience
A good experience. Ordered from a different parts supplier first, and they sent a poorly made version - these guys were much better!
5 November 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, this is great to hear that we was able to help after a poor experience previously with a different retailer!
Manuals need updating
Manual that came with the item, gives a spare parts order hotline telephone number. When you ring this number you are told we do not do spare parts and they direct you to a website.
Why do you not just put the spare parts website address in your manuals?
18 December 2025
Reply from Apelson Appliances UK Ltd
We are sorry to hear this! Unfortunately some manuals do need updating and we are always happy to hear peoples feedback so we can pass this on the manufacturers!
exactly what we wanted.
The parts ordered were exactly what we wanted, but we had to chase it up as it was taking too long to come after that it arrived promptly. Hence only 3 stars.
8 December 2025
Reply from Apelson Appliances UK Ltd
We are sorry to hear there was a delay with your order, we do always aim to deliver any orders within 2-3 days. Unfortunately, delays can sometimes happen with the couriers which is beyond our control. If you would like to email service2@apelson.co.uk with your invoice we can look at refunding any delivery charges paid.
Simple replacement for my oven.
I ws delighted it was the right item after previously receiving the wrong one from another company.
Quick service was a bonus my only negative is there was no image when ordering so I was relying on your advice that it was the correct item. Thankfully it was.
8 December 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear you received the correct item! We are always looking for ways to improve our site so this is helpful!
7084005: Taylor was actually very good for…
Taylor was actually very good for actually drilling down to eventually find the correct part number for the correct model number (it was very nuanced) and sent me countless emails keeping me up to date.
Refunded very quickly once items had been returned.
Could do better (company in general):
1)
Pass cases off to other people when people go on holiday.
2) Refund postage when not customer's fault.
3) Provide option to use a reliable delivery service rather than the shower that is DPD (they are unable to deliver when/where they say and they never give truthful answers)
4) Visually check outgoing orders to make sure they bear some relation to what is ordered. (One of my items was nothing like what I ordered and I had to pay to return it)
2 December 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback and we are happy to hear a member of our staff has so helpful and keeping you up to date with your order! We are always looking for ways to improve and your comments will be fed back and looked into to see if we can make any changes going forward!
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, this is great to hear!
Very quick delivery of my oven element
Very quick delivery of my oven element. Did the job.
16 December 2025
Reply from Apelson Appliances UK Ltd
We are happy to hear of the quick service provided!
It was delivered very quickly and doing…
It was delivered very quickly and doing what I was expecting it to do 👍
20 October 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear this!
Excellent service
Received the part I ordered in the time frame specified, tracked delivery. Item was packed securely. What more can you ask for.
10 November 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, it is great to hear you were happy with the service and delivery!
i had to wait two month for filters to…
i had to wait two month for filters to be in stock, then over a week to be delivered. All this time i had a new cooker hood fitted but could not use it
17 December 2025
Reply from Apelson Appliances UK Ltd
We are sorry to hear of the delays in getting the parts required, we are always trying to improve the time scales in which we receive parts and this feedback will be passed on to the suppliers and manufacturers.
Outlet adapter for cooking hood.
I'm very happy with my purchase. The part fitted perfectly and arrived in 2 days with DPD.
9 December 2025
Reply from Apelson Appliances UK Ltd
We are happy to hear you were pleased with your purchase and delivery service!
Posted and delivered on time.
17 December 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, it is great to hear!
Fantastic service
Easy to identify correct part. Customer services responded quickly. Delivered quickly and efficiently. Great prices.
24 October 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy we could help get the correct part delivered on time!
So easy to order and quick delivery..
So easy to order and quick delivery..
Happy customer
15 November 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, this is great to hear!
On time and correct item
17 December 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy you got your order correct and on time!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.