2 out of 3 of the stimulation packs are defective. Yes the were new and have the "passed inspection" sticker on the back. The sticker should have read "slipped passed inspection". As for the 1 good... See more
Company replied
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Review summary
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the product gave me great results while it worked. 6 months after i purchased the belt and arm package the belt stopped working unless i hold constant light pressure on the pod. i switched pods and go... See more
Company replied
I have been using this device and seen a major difference in such a great way. My AB stimulator stopped working and I was gutted. I reached out to Apeborn and showed them a video and they immediatley... See more
Company replied
I'm using apeborn for 4 month and result are incredible, I just love their product. Last few days I had issue with abdominal belt and support center was taking care about straight away. Just got confi... See more
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3.8
Great
566 reviews
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Replied to 68% of negative reviews
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SCAM - Do not buy from this company
SCAM - DO NOT BUY FROM THIS DREADFUL COMPANY
Bought a product bundle and the products were awful. Did absolutely nothing. I’m a very experienced user of EMS having used several other brands in the past for many years including slender tone and had great results. Was looking to change brands as I have developed an adhesive allergy and some of the ones that use sticky patches I can no longer use.
These products did not contract my muscles at all. First red flag. You could feel the simulation but even on maximum they did nothing.
So I try to return. This is where it went from just disappointing to truly terrible.
After lots of back and forth with customer services, who were desperately trying to stop me returning under any circumstances, second red flag, they finally provided return details. To Canada. I am in the UK. So it was £25 to return as it was a sizeable box but I figured it was so expensive to buy in the first place that it was worth it.
I followed their instructions, provided them with an email detailing the shipping and tracking.
They REFUSED the parcel and it was returned to me. Back to the UK. To add insult to injury it was sent back with insufficient postage so I then got another bill from the post office.
Just a wholly awful experience. I’ve had to challenge the payment with my credit card company to try to get the money back that way, as customer services are now unsurprisingly ‘radio silent’.
16 June 2026
Unprompted review
Reply from apebornfitness.com
Hello,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and understand how frustrating this situation must be for you.
After reviewing your message, we are not able to locate your order or case details based on the information provided here. To properly ensure this is resolved as quickly as possible, could you please share your order number, the email address used for purchase, or your full name used at checkout?
Once we have these details, we will immediately review your case with priority and work toward a fair resolution.
We do not want you to feel left without support, and we are committed to resolving this matter properly for you.
Kind regards,
Eva
Customer Success Specialist
Ordered the carbon Core Ab Stimulator…
Ordered the carbon Core Ab Stimulator and used it a few times and then it stopped working. Called customer service and because it was 7 days past the 30 day return window they did nothing! Terrible customer service. DO NOT BUY THIS PRODUCT! It's a waste of money.
16 June 2026
Unprompted review
Reply from apebornfitness.com
Hello Scott,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and understand how frustrating this situation must be for you.
After reviewing your message, we are not able to locate your order or case details based on the information provided here. To properly ensure this is resolved as quickly as possible, could you please share your order number, the email address used for purchase, or your full name used at checkout?
Once we have these details, we will immediately review your case with priority and work toward a fair resolution.
We do not want you to feel left without support, and we are committed to resolving this matter properly for you.
Kind regards,
Eva
Customer Success Specialist
nice approach
the item had a defect but the crew is very professional and sent me a replacement very quick
16 June 2026
Unprompted review
Reply from apebornfitness.com
Hello Radoslaw,
Thank you for taking the time to share your experience with us.
We're really glad that our team was able to assist you quickly and arrange a replacement without delay. Providing fast, professional, and effective support is very important to us.
We truly appreciate your kind words and your understanding throughout the process. It’s great to know that our service met your expectations even in this situation.
Thank you again for your trust and support. If you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
i'm Gerard from Singapore
i'm Gerard from Singapore. i would like to praise the Apeborn team for their excellent customer support service and attending to my feedback. they have also extended a complimentary belt to me. truly a pleasant surprise. thank you again Team !
16 June 2026
Unprompted review
Reply from apebornfitness.com
Hello Gerard,
Thank you so much for taking the time to share your experience with us.
We're truly delighted to hear that you had a positive experience with our customer support team and that your feedback was attended to promptly. It’s wonderful to know that the complimentary belt came as a pleasant surprise and helped make your experience even better.
Providing exceptional support and ensuring our customers feel valued is exactly what we strive for, so your kind words mean a great deal to our entire team.
Thank you again for your trust and support. If you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
Armband Replacement
One of my armbands started to malfunction. I sent them a video of the problem and they sent me a new one. Amazing customer service. Plus, I use the product every day. I highly recommend it.
15 June 2026
Unprompted review
Reply from apebornfitness.com
Hello Shane,
Thank you for taking the time to share your experience with us.
We're delighted to hear that our team was able to assist you quickly and arrange a replacement for you. Providing prompt and effective support is something we take great pride in.
It's also wonderful to know that you're using the product every day and continuing to enjoy the benefits it provides.
Thank you again for your trust and support. If you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
Surprisingly excellent customer service
I use this product daily, and over time the Velcro on the straps began to lose its grip, causing the straps to come undone during workouts.
I contacted ApeBorn's customer service via email and received a prompt response. Not only did they provide suggestions to help restore the Velcro's effectiveness, but they also sent replacement straps without my even having to ask.
This level of customer service exceeded my expectations and reinforced my confidence that I chose the right equipment.
The product itself continues to deliver the results I was looking for, and the outstanding support team has ensured that I can keep using it successfully for the long term.
15 June 2026
Unprompted review
Reply from apebornfitness.com
Hello Michael,
Thank you so much for taking the time to share your experience with us.
We're truly delighted to hear that both our product and customer support team have met your expectations.
It's especially rewarding to hear that the product continues to deliver the results you were looking for and that our support has reinforced your confidence in choosing ApeBorn. Providing fast, proactive, and helpful assistance is exactly what we strive for.
Thank you again for your trust and support. We're excited to continue being part of your fitness journey, and if you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
Customer service was very good
Customer service was very good, my abdominal belt stopped working and a replacement is being sent. I find the equipment much better than the ones on amazon. The muscles do contract, still early days but i think it is working
12 June 2026
Unprompted review
Reply from apebornfitness.com
Hello Neil,
Thank you for taking the time to share your experience with us.
We're delighted to hear that our customer service team was able to assist you promptly and arrange a replacement for your abdominal belt. It's also great to know that you're finding the equipment to be of higher quality and that you're already experiencing strong muscle contractions during your sessions.
Thank you again for your trust and support. We look forward to being part of your journey, and if you ever need anything, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
Order the abs stimulator and had a…
Order the abs stimulator and had a little set back with it and the way it was operating. Called customer service and they were fast in replying to me and managed to remedy my problem. Great customer service!
13 June 2026
Unprompted review
Reply from apebornfitness.com
Hello Tiago,
Thank you for taking the time to share your experience with us.
We're delighted to hear that although you experienced a small setback with your Abs Stimulator, our customer support team was able to respond quickly and help resolve the issue for you.
Providing fast, effective, and helpful support is something we strive for every day, so it's wonderful to know that your experience reflected that commitment.
Thank you again for your trust and support. We’re excited to be part of your journey, and if you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
I would give zero if I could
I would give zero if I could. Garbage product and this company fully commits fraud. Repeatedly charging me for a subscription I have never used or signed up for. I have sent multiple messages and received no response. They won't stop charging my credit card and I now have to cancel it. Massive warning do not order anything from these thieves.
13 June 2026
Unprompted review
Reply from apebornfitness.com
Hello Shannon,
Thank you for taking the time to share your feedback.
We're sorry to hear about your frustration and understand how concerning this situation must feel. After reviewing your case, we can confirm that it was already cancelled and full refund has already been processed on our end.
We have also sent an email to your original email address through our customer support channel confirming the refund and providing screenshots and supporting documentation for your records.
Please note that once a refund has been issued by us, your bank or payment provider may require additional processing time before the funds appear in your account. This timeline varies depending on the financial institution involved.
We sincerely apologize for any confusion or inconvenience caused.
Kind regards,
Eva
Customer Success Specialist
It’s been a great trip all the way
It’s been a great trip all the way, easy to follow through with great guidance from professionals and also a lot of good advice from the community of users of ape born products. You feel welcome from day one!!
12 June 2026
Unprompted review
Reply from apebornfitness.com
Hello Geir,
Thank you so much for taking the time to share your experience with us.
We’re truly happy to hear that you’ve had such a positive journey and that you’ve found the guidance from our team and the support from the ApeBorn community helpful along the way. Creating a space where everyone feels welcome and supported from day one is exactly what we aim for, so your words really mean a lot.
We appreciate your trust and support, and we’re excited to keep supporting you on your journey moving forward.
Warm regards,
Eva
Customer Success Specialist
I love this product
I love this product! It is easy to use and targets the area that I need to workout! Only thing is I wish it costed less. Other than that great product for abs workout
11 June 2026
Unprompted review
Reply from apebornfitness.com
Hello Abe,
Thank you so much for sharing your experience with us.
We’re really happy to hear that you’re enjoying the product and that it’s helping you effectively target your abs. It’s great to know it’s easy to use and fitting well into your routine.
We also appreciate your honest feedback, thank you again for your support and trust. We wish you continued success in your training, and we’re always here if you need anything.
Warm regards,
Eva
Customer Success Specialist
Good product, great customer service.
Package arrived timely and in a high a quality of packaging along with instructions and a bag for future packing up and putting away.
The spray bottle is one of the nice steady spray nozzles that helps moisten the pads evenly.
The devices themselves hold a fair amount of charge, and charge quickly.
The smaller straps can be a little tricky to get onto certain parts of your body if you’re as inflexible as I am. The ab and thigh straps are big and easy though.
On top of that, after a few months of use, one strap stopped working, and I reached out to ApeBorn to ask how to fix it, and they offered to send me a brand new replacement. They responded in a timely manner and I was very pleased.
They aren’t going to make you jacked overnight, but it definitely helped my body repair after years of basketball damage, my knees and ankles feel 10 years younger.
Overall, you’ll be pleasantly surprised, especially if you pick them up on a special, which seems to be all the time!
12 June 2026
Unprompted review
Reply from apebornfitness.com
Hello Michael,
Thank you so much for taking the time to share such a detailed review of your experience.
We're delighted to hear that you were pleased with the product quality, packaging, accessories, and overall performance. It's especially rewarding to know that the device has helped support your recovery and made a positive difference for your knees and ankles after years of basketball.
We're also glad our support team was able to assist you quickly we're happy we could get a replacement arranged for you.
Thank you again for your trust, support, and kind words. We wish you continued success on your wellness journey, and if you ever need anything, our team is always here to help.
Best regards,
Eva
Customer Success Specialist
Faulty items
Faulty items, contacted immediately. Return process has been a nightmare.
Items have since bene returned, no refund.
Edit: I have contacted direct.... and have been ignored!! You have time to respond to the review however. Funny that.
Edit: How is that not the case when you have? You have NOT responded to my repeated requests for a refund DESPITE having received the products back. I've tried email, FB messenger and even commenting on posts in sheer desperation. Your attempt at saving face (and outright lying in the process) is deplorable. I sincerely hope this review helps prevent someone else falling VICTIM to this DISHONEST company.
Edit: That's odd as I've emailed as recently as today.
Follow up: Refund was eventually given. Will amend the stars accordingly.
14 May 2026
Unprompted review
Reply from apebornfitness.com
Hello Samantha,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the frustration and inconvenience you experienced throughout the return and refund process.
After reviewing your case, we can confirm that we have sent an email to your original email address through our customer support channel confirming that a full refund has been issued. We have also provided screenshots and supporting documentation for your records.
Please note that once a refund has been processed on our end, your bank or payment provider may require additional processing time before the funds appear in your account.
We truly apologize again for the inconvenience and appreciate your patience and understanding throughout this matter.
Best regards,
Eva
Customer Success Specialist
Return policy is not what they say
I placed 2 orders
1 on accident and instantly canceled it
And the other i received the items and didnt like em.And instantly return them and i have contacted them through email many times and no response i have tryid for both orders
Through email the phone number and text message and still no response on either refund the 1st order that I canceled automatically.It has been well over 30 days and stil no response or refund
8 June 2026
Unprompted review
Reply from apebornfitness.com
Hello Jeremiah,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the frustration and inconvenience you experienced throughout the return and refund process.
After reviewing your case, we can confirm that we have sent an email to your original email address through our customer support channel confirming that a full refund has been issued.
Please note that once a refund has been processed on our end, your bank or payment provider may require additional processing time before the funds appear in your account.
We truly apologize again for the inconvenience and appreciate your patience and understanding throughout this matter.
Best regards,
Eva
Customer Success Specialist
I had a problem with what i bought
I had a problem with what i bought. Let Co. know about it and they acted quickly and replaced unit. It was a pleasure doing business with them. I will be buying more from them in the future.
10 June 2026
Unprompted review
Reply from apebornfitness.com
Hello Ken,
Thank you so much for your kind words and support!
We truly appreciate you taking the time to share your experience. We’re very glad we were able to quickly resolve the issue and make things right for you.
Thank you for choosing Apeborn. If there's ever anything we can assist you with in the future, please don't hesitate to reach out.
Kind regards,
Eva
Customer Success Specialist
Excellent product which really works
Excellent product which really works. I use every morning and evening and the results quickly showed. After months of daily use the belt stopped working, but a quick email to customer service received a reply in a couple of hours and a replacement belt shipped immediately. I could not be happier with the company and product.
7 June 2026
Unprompted review
Reply from apebornfitness.com
Hello Phil,
Thank you so much for your kind words and support!
We truly appreciate you taking the time to share your experience. We’re very glad we were able to quickly resolve the issue and make things right for you.
Thank you for choosing Apeborn. If there's ever anything we can assist you with in the future, please don't hesitate to reach out.
Kind regards,
Eva
Customer Success Specialist
Why a 5⭐️
Why a 5⭐️
First the product works as it says in their commercial (which isn’t always the case for many others products on the market
After couple months of using it got a little issue which i believed to be a contact default.
Reach out to the customer service and to my surprise it was resolved within few emails within couple hours
Mr.Muhammad S. at the customer service was extremely responsive
My issue was resolved and I can’t wait to restart on my sessions
Thank you to the whole team
4 June 2026
Unprompted review
Reply from apebornfitness.com
Hello Eric,
Thank you for taking the time to share your experience with us.
We’re truly glad to hear that the product is delivering the results you expected and performing as described. It’s also great to know that even after a few months of use, your concern was handled quickly and efficiently by our team.
We’re especially happy to hear your positive feedback about Muhammad we’ll make sure your kind words are shared with him. Providing fast and helpful support is exactly what we aim for, and we’re pleased we could get everything resolved for you within just a few emails.
Thank you again for your trust and support. We’re excited for you to get back to your sessions, and if you ever need anything in the future, we’re always here to help.
Warm regards,
Eva
Customer Success Specialist
First the product is very good
First the product is very good. Then i had a problem with the Velcro, but when i contacted the customer service they had a prompt response and sent me a replacement. They are highly professional
4 June 2026
Unprompted review
Reply from apebornfitness.com
Hello Roger,
Thank you so much for your kind words and support!
We truly appreciate you taking the time to share your experience. We’re very glad we were able to quickly resolve the issue and make things right for you.
Thank you for choosing Apeborn. If there's ever anything we can assist you with in the future, please don't hesitate to reach out.
Kind regards,
Eva
Customer Success Specialist
Considerable results & prompt customer support
I ordered the machine and saw some considerable results but it broke soon after I ordered it. However, they shipped a free replacement as soon as I reached out to them. Very responsive support team :)
3 June 2026
Unprompted review
Reply from apebornfitness.com
Hello Kevin,
Thank you so much for your kind words and support!
We truly appreciate you taking the time to share your experience. We’re very glad we were able to quickly resolve the issue and make things right for you.
Thank you for choosing Apeborn. If there's ever anything we can assist you with in the future, please don't hesitate to reach out.
Kind regards,
Eva
Customer Success Specialist
★☆☆☆☆
★☆☆☆☆ – Terrible Customer Service and Refund Experience
I would strongly caution anyone considering purchasing from this company based on my experience with their customer service and returns process.
The products I ordered did not fit, so I followed the return instructions and sent the items back at my own expense. What the company advertises as a "simple and straightforward" return process has been anything but.
More than two
months later, I am still waiting for my refund.
During this time, I have been repeatedly asked to provide the same information over and over again, including proof of purchase, screenshots of my order, the email address used for the purchase, tracking details, and delivery confirmation. Despite supplying all of this multiple times, I was repeatedly told there was no record of my purchase or return.
The courier has confirmed that the returned package was delivered and signed for on 27 April. I have provided this confirmation, along with screenshots and supporting documentation, on numerous occasions. Yet the issue remains unresolved.
What has been most disappointing is the lack of accountability and the amount of effort required on my part simply to obtain a refund for returned items. No customer should have to spend months chasing a company, repeatedly proving a legitimate purchase, and resending the same documentation countless times.
While apologies have been offered, they have not resulted in any meaningful action or resolution. The refund process has been unnecessarily complicated, frustrating, and completely inconsistent with the promises made on the company's website.
A return and refund should not take over three months, especially when the company has been provided with delivery confirmation and proof of purchase multiple times.
Unfortunately, this experience has left me with little confidence in the company's customer service, internal processes, or commitment to resolving customer issues. I would not purchase from them again and cannot recommend them based on my experience.
30 May 2026
Unprompted review
Reply from apebornfitness.com
Hello Laudy,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the frustration and inconvenience you experienced throughout the return and refund process.
After reviewing your case, we can confirm that we have sent an email to your original email address through our customer support channel confirming that a full refund has been issued. We have also provided screenshots and supporting documentation for your records.
Please note that once a refund has been processed on our end, your bank or payment provider may require additional processing time before the funds appear in your account.
We truly apologize again for the inconvenience and appreciate your patience and understanding throughout this matter.
Best regards,
Eva
Customer Success Specialist
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