Ordering on-line, there was a contradictory and confusing "unsuitable for vehicle" advice "marker" against a particular headlamp bulb - depending on the number of bulbs in the sale package. This wa... See more
Company replied
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Review summary
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Reviews shaping this summary
Ordered through their site and delivery was very quick. Unfortunately upon arrival there was slight damage to a part which was plastic and their supplier had no further stock left. Ed gave me a few op... See more
Company replied
Helpful response. I had a new bulb that failed within a week of receipt and fitting and it was replaced without quibble. Plus helpful discussion regarding specifications that were not clarified on t... See more
Company replied
Swift delivery by APD for suspension bushes for my Polo. Had them fitted yesterday and have made my steering feel more direct. The down-side is the vibration I now feel due to the new bushes, wherea... See more
Company replied
Company details
- Auto Parts Store
- Auto Machine Shop
- Car Accessories Store
- Car Battery Store
- Car Repair and Maintenance
- Tool Store
Written by the company
Automotive Parts Distribution ( APD ) are a family owned, family run, local, regional business. We stock a huge range of competitively priced car parts, accessories, tools and car care products for cars and light commercial vehicles. We deal with most of the biggest brands in the industry and can either source from our large stock holding at out 6 locations in the South West and Norfolk or can usually get an item next day from our valued suppliers. We pride ourselves in offering our customers good value, quality parts chosen by our expert advisers to fit first time and which are backed up by the support of our global supply partners.
Contact info
United Kingdom
- 01793 83 99 19
- retail@apd.co.uk
- apd.co.uk
4.1
Great
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paid for next day delivery and ordered…
Paid for next day delivery and ordered before cut-off time but part arrived two days later. Other than that, good customer service and part was the right fitment
22 January 2026
Unprompted review
Reply from Automotive Parts Distribution
Thank you for the review. I can see that your order was dispatched later than expected due to a stock level error. The part had to be sourced from another one of our branches.
I apologise for not advising you of this beforehand, considering you paid for a premium courier service. I will refund all postage costs now.
Poor customer service
One of the 2 items ordered wasn't in stock at supplier, even though it was declared as in stock when I made the order. This suspended the order, but I wasnt informed. I chased 2 weeks later to find out that nothing had happened and there was no plan to do anything about it. I agreed to take a different brand. When the order was delivered, it was just left outside the house, even though the communication from DPD said it had been handed to a person. Your website says satisfaction guaranteed, which it hasn’t been, therefore your website is misrepresenting your operation.
3 January 2026
Unprompted review
Reply from Automotive Parts Distribution
Thank you for your feedback, and I’m sorry this experience has been frustrating.
When you placed your order, the item showed as in stock with our supplier, so we ordered it on that basis. Unfortunately the supplier did not notify us that it was unavailable, and the item never arrived. We should have followed this up sooner.
When you called us four working days later, we immediately chased the supplier and offered you an alternative item plus a partial refund, which you kindly accepted. We also agreed to dispatch the order on a specific day, so that it would arrive on your return from holiday.
DHL do not always require a signature and may leave parcels in a safe place.
We apologise that this fell short of the standard implied by our satisfaction guarantee. Your feedback is appreciated and will help us improve.
good range of items
good range of items, reasonable postage particularly for small orders.
20 January 2026
Unprompted review
Reply from Automotive Parts Distribution
Thank you for the great review.
Good morning
Good morning
Good service
Very bad management I buy one small battery. I pay online. I call 10 times.
They said we delivered today tomorrow then they said DPD lost battery but two things they don’t have stock up to 2 weeks they refunded me back
5 January 2026
Reply from Automotive Parts Distribution
Hi , many thanks for the feedback. I will investigate this internally regarding the missed phone calls. I can confirm however that you ordered 2 ( not 1) Yuasa 895 batteries from us on 2nd Jan and we despatched via DHL ( not DPD) on 5th January ( next working day) but it looks like DHL have lost the parcel -as per the tracking info send on our despatch confirmation - a link of which is provided here.
https://track.dhlparcel.co.uk/default.aspx?con=31548430003445
Excellent customer service!
There was an issue between my order being dispatched and it being scanned in at the courier. Ed was incredibly helpful and kept me updated regularly and was poised to send the order again when the courier confirmed it was in hand. Top work, APD.
9 January 2026
Unprompted review
Reply from Automotive Parts Distribution
Many thanks for the positive feedback. I shall pass it on to Ed
Waited 5 days on battery paid 21 pound…
Waited 5 days on battery paid 21 pound postage ,it was supposed to be free delivery and they cancelled the order this company is a discrase save yourself time and money by not buying frim them
15 January 2026
Unprompted review
Reply from Automotive Parts Distribution
sorry you had a bad experience with APD - you are based in Northern Ireland and due to that there are postage surcharges and restrictions with a delivering dangerous goods there. Apologies if our site was not clear about that from the offset.
Helpful response.
Helpful response.
I had a new bulb that failed within a week of receipt and fitting and it was replaced without quibble. Plus helpful discussion regarding specifications that were not clarified on the web-site.
You can 'phone and speak directly, usually with little delay, and I have always received patient and informed advice - which makes the interaction a pleasure not a chore.
8 January 2026
Unprompted review
Reply from Automotive Parts Distribution
thanks for the great informative review. Hope to deal with you again soon.
Fast and efficient service!
Needed the item ordered urgently and local store didn't have it. Called and person I spoke to was very helpful and despite it being mid afternoon he despatched immediately to arrive next day. Price was good too. Excellent service.
12 January 2026
Unprompted review
Reply from Automotive Parts Distribution
Thanks for the time taken to write this fab 5 star review.
Slow
Slow, needed prompting to send the order despite taking payment immediately, and one of the coil packs was slightly damaged (and the tamper sticker on the box was broken) when I unpacked them
7 January 2026
Unprompted review
Reply from Automotive Parts Distribution
Many thanks for the review - apologies that the shipment of the goods took a little longer than expected. This is due to the Christmas opening hours and staffing levels for both us and our supplier which is usually a very quiet time for car parts. I appreciate that this is not your issue however so can only apologise for any inconvenience this has caused.
I ordered 2x 5lts of antifreeze and…
I ordered 2x 5lts of antifreeze and only one turned up, when I informed APD they were very apologetic. Next day another one arrived.
100% for service I would highly recommend
7 January 2026
Unprompted review
Reply from Automotive Parts Distribution
Thanks for the great review. Apologies for the mix up.
Reply from Automotive Parts Distribution
Thanks for writing a great review!
Excellent service really helpful
Excellent service really helpful with return, after ordering wrong battery
Had the right one sent out quickly
And wrong one collected
5 star service
16 December 2025
Unprompted review
Reply from Automotive Parts Distribution
Thanks for the outstanding review about our customer service. It is appreciated.
Great service
Delivery issue and it was dealt with immediately and with no hassle at all, great service.
4 December 2025
Reply from Automotive Parts Distribution
Thanks very much for the review and your understanding.
Dreadful.
Dreadful.
I purchased online believing i could collect from my local store 3 miles away only to be told online orders are sent from Swindon 50 miles away.
I needed the parts urgently so tried cancelling but no one would answer the phone or reply to emails I placed order Monday morning and received them Friday afternoon. The 1 to 2 days delivery time turned out to be 3 days just for them to get it to Evri !!
WILL NOT USE AGAIN.
BTW my local apd shop are very good.
8 December 2025
Unprompted review
Reply from Automotive Parts Distribution
Many thanks for the review.
All we can do is hold our hands up to this one regarding the delivery time. We picked the product same day and the items should have been dispatched on Monday night for for reasons unexplained the product stayed in our despatch department for 2 extra days. This was entirely down to human error for which we can only apologise.
Regarding branch collection, this is not a service we currently advertise or offer so I am not sure where you got this assumption from. However if we were given prior notice of your desire to collect from the branch I am sure we could and should have accommodated and I have communicated that to the ecommerce team today.
Great work
Great product, great price and delivery was quick. Exactly what you hope for!
25 November 2025
Reply from Automotive Parts Distribution
Many thanks for the 5 star review - Glad we could help.
Mr.Skoda is very pleased with his new…
Mr.Skoda is very pleased with his new arm. He says it is boyo and can’t wait to have it fitted.
He was also delighted to receive it within 24hrs… and who can blame him!
APD have rocked the house.
2 December 2025
Unprompted review
Reply from Automotive Parts Distribution
Thanks a lot for the kind review. We are glad Mr Skoda is happy.
Ordered November 10th
Ordered November 10th. Despatched after a query at least 10 days late. As of today 2nd December it has not moved from Evri hub for 7days.
25 November 2025
Reply from Automotive Parts Distribution
We are sorry to heat about the issues you have had with the order due to our courier partner Evri's poor performance. We have contacted you directly about this and shall be shipping a replacement via DHL as soon as it arrives with us. We are also shortly going to drop evri as a courier provider.
Great customer service
Ordered through their site and delivery was very quick. Unfortunately upon arrival there was slight damage to a part which was plastic and their supplier had no further stock left. Ed gave me a few options to help with resolution. Really good customer service and fast to respond and put things right.
28 November 2025
Unprompted review
Reply from Automotive Parts Distribution
Thanks for the review and sorry to hear about the damage to the part. I am glad that Ed was able to resolve the issue for you though in a timely manner.
Great price item and nice people well recommended.
Sorted a problem out in minutes for me where DHL were rubbish the oil was delivered a couple of doors away. I would recommend and myself use again in the future but just ask for a different courier. The item was a great price and very nice people to talk to.
*****THANK YOU*****
25 November 2025
Unprompted review
Reply from Automotive Parts Distribution
Many thanks for the review. I am glad Ed could sort the issue out for you.
Their communications and customer care
Their communications and customer service is excellent. Through no fault of APD my order was lost in transit during delivery.
They kindly dispatched a replacement which arrived within 2 days of being sent.
I highly recommend APD who supplied a quality part and will be using again in the future.
24 November 2025
Unprompted review
Reply from Automotive Parts Distribution
Thanks for the great, detailed review.
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