It's expensive and while picking up the car machine showed me 360 euro while i pre paid 180 euro... System was wrong but likely remote contact passed me w/o any excuse or explanation
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Parked at BER - P8. With the license plate check at the gates, prior registration and payment - it cannot get easier. Parking is easy to access before airport terminals, and distance from the parking... See more
No issues with entering the Parking garage, the license plate was detected automatically. Besides that our car had no dents/scratches etc. from being parked 7 nights in there.
Very comfortable way of car identification. No card is needed, just by camera recognizing numbers. The same way geting in and going out. Very important improvement. Price is the questions of choice.... See more
Company details
Contact info
Luftfrachtzentrum 605/6, Ebene 6, 70629, Stuttgart (Flughafen), Germany
- service@apcoa.de
- apcoa.de
4.5
Excellent
24K reviews
Replied to 20% of negative reviews
Typically replies within 2 weeks
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Full automatic
Everythig goes automaticly. Camera read very fast plate of the car during entry and exit.
12 July 2025
Easy to book and easy to operate at the…
Easy to book and easy to operate at the airport.
10 July 2025
Reply from APCOA Deutschland GmbH
Thank you very much for your great review and your trust!
We are delighted that everything has gone smoothly so far and that you are satisfied with our service. Your feedback and your loyalty mean a lot to us.
We hope to welcome you back as a satisfied customer in the future!
All the best,
Your APCOA team 💙
Reply from APCOA Deutschland GmbH
Thank you for your rating!
If you have any problems, you can contact our colleagues on site at any time using the call button on the automatic pay stations.
We wish you all the best and hope to welcome you back soon.
All the best,
Your APCOA team! 💙
problems with entering the parking lot
problems with entering the parking lot, problems with leaving the parking lot, unreasonable price
6 July 2025
Reply from APCOA Deutschland GmbH
Thank you for your feedback!
We greatly value your opinion, as it helps us to continuously improve our service.
We will be happy to pass on your comments to the relevant department so that they can be incorporated into future optimisations.
Until then, we wish you all the best and hope to be able to provide you with a better experience in the future.
All the best,
Your APCOA team! 💙
Reply from APCOA Deutschland GmbH
Vielen Dank für Ihre super Bewertung und Ihr Vertrauen in unsere Parkplatzbuchung am BER!
Wir freuen uns, dass bisher alles reibungslos verlief und Sie mit unserem Service zufrieden sind. Ihre Treue und Ihr Feedback bedeuten uns viel.
Wir sind gespannt darauf, Sie auch in Zukunft als zufriedenen Kunden begrüßen zu dürfen!
Alles Liebe,
Ihr APCOA Team! 💙
Extremely expensive, hard to navigate.
Hard to find places to leave the trolleys. The place is also huge and it's hard to know where the empty spots are exactly. The signs with numbers indicating how many spots are left are misleading.
29 June 2025
Reply from APCOA Deutschland GmbH
Vielen Dank für Ihr Feedback!
Sie finden die Kofferwagen immer in der Nähe der Fahrstühle.
Manchmal werden diese aber leider von den Kunden überall im Parkhaus verteilt aufgestellt.
Wir haben ein Team, dass sich darum kümmert, dass die Gepäckwägen wieder an Ihren eigentlichen Ort zurückkehren.
Sollten keine vorhanden sein, können Sie über die Ruf Taste Hilfe anfordern.
Sie finden die Anzeige der freien Flächen in jedem Parkhaus vor der Zufahrt auf die jeweils nächste Etage. Wir sammeln momentan alle Verbesserungsvorschläge dazu und werden in naher Zukunft prüfen, ob eine Verbesserung der Anzeigemodalitäten realisierbar ist.
Weiterhin wünschen wir Ihnen alles Gute und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
Alles Liebe,
Ihr APCOA Team! 💙
The best option at BER!
23 June 2025
Reply from APCOA Deutschland GmbH
Vielen Dank für Ihre großartige Bewertung und Ihr Vertrauen!
Wir freuen uns, dass bisher alles reibungslos verlief und Sie mit unserem Service zufrieden sind. Ihre Treue und Ihr Feedback bedeuten uns viel.
Wir sind gespannt darauf, Sie auch in Zukunft als zufriedenen Kunden begrüßen zu dürfen!
Alles Liebe,
Ihr APCOA Team! 💙
Very hard to find parking place
Very hard to find parking place, no booking system. We trying to find a place for 30 min about or more.
23 June 2025
Better signage in the carpark
better signage for customer care points and your premium car park is poorly placed.
when I called your customer care at the exit they were not friendly. please invest in customer care and training.
20 June 2025
Reply from APCOA Deutschland GmbH
Thank you for your message. First of all, we would like to apologise for the inconvenience.
Especially when a customer was dissatisfied, it is all the more important for us to receive information. This is the only way we can improve our service.
We are extremely sorry to read that you were not treated in a service-orientated manner by our employee at the call button. It is our service standard to help customers quickly and, above all, in a friendly manner. The fact that you had a different experience here does not meet our standards, for which we apologise.
We will have a clarifying discussion with the employees. In this meeting, the employees will be sensitised once again with regard to customer friendliness, so that the approach will be correct and customer-oriented in future, both in terms of content and factuality. We are currently training new employees here, which is why there may sometimes still be discrepancies.
All that remains is for us to apologise for the circumstances. We are sure that we will be able to show you our service-oriented side again on your next visit to one of our car parks.
All the best,
Your APCOA team! 💙
On 06.02.2025 I booked a parking space…
On 06.02.2025 I booked a parking space at Berlin Brandenburg Airport from 01.06.2025 to 14.06.2025. I paid for the parking online with a payment card (134 Euro). I entered the parking lot without any problems, but when leaving I was forced to pay 239 Euro. I am asking for a refund of the wrongly charged fee. Best regards, Marek Rojewski. Accounting No. 6443311 Customer No. 5441783
15 June 2025
Reply from APCOA Deutschland GmbH
First of all, we would like to thank you for your feedback.
Especially when something is not quite to your satisfaction, honest feedback from our customers helps us to further improve our service.
Apparently we have already been able to explain the problem to you by email and you have received a corresponding refund.
We ask for your understanding and hope that we will still be able to welcome you back to one of our parking garages soon.
All the best,
Your APCOA team! 💙
Very difficult to find elevators on P1
Very difficult to find elevators on P1. No signs at all. It's the most expensive parking I've ever paid for, but there aren't any cheaper options nearby.
12 June 2025
Reply from APCOA Deutschland GmbH
Thank you for your feedback.
Please note that you have chosen our premium car park, which is correspondingly more expensive. We offer several car parks at more favourable conditions. The decision as to which car park you choose is up to you.
Our prices are also dynamic and can vary depending on the time of booking. Short-term bookings can therefore be more expensive than those made well in advance. We endeavour to set fair prices that take various factors into account.
All the best,
Your APCOA team 💙
Reply from APCOA Deutschland GmbH
Vielen Dank für Ihre super Bewertung und Ihr Vertrauen in unsere Parkplatzbuchung am BER!
Wir freuen uns, dass bisher alles reibungslos verlief und Sie mit unserem Service zufrieden sind. Ihre Treue und Ihr Feedback bedeuten uns viel.
Wir sind gespannt darauf, Sie auch in Zukunft als zufriedenen Kunden begrüßen zu dürfen!
Alles Liebe,
Ihr APCOA Team! 💙
Super convenient with the number plate…
Super convenient with the number plate recognition, no need to look for paying machine anymore after returning from a trip.
11 June 2025
Good and easy
Stayed during a short business trip. Easy access, short distance to the gates and reasonable prices.
30 May 2025
Booked wrong hours and arrived late, but APCOA was super friendly and understanding. No extra fees, just great service! I’ll definitely book again for my next trips. Highly recommended!
Stress-Free Experience Thanks to APCOA’s Kindness
30 May 2025
Easy Access ,close to airport Gate…
Easy Access ,close to airport Gate ,security ,helpfull assistance if u need.
My Best recommendation.
Sven
23 May 2025
Something to improve
Hello, I have got 1 day flight delay, and because of already problem, I have forgot to update 1 day more of my reservation. When already in the parking, to get new bill of 1 day was a bit "fare surprising", as old and loyal customer it was fair to extend proportional fare rate and not new 24h rate.
13 May 2025
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