Aosom Romania Reviews 12

I placed an order for a patio set on March 25, 2026, from Aosom Romania, which was fully paid by card. As of April 9, 2026, the order has still not been delivered.

Although the order status shows as “shipped,” the tracking information clearly indicates that the parcel has not been handed over to the courier (“awaiting pickup from sender” since March 25). In reality, the item was never dispatched.

I contacted customer service multiple times by phone, but only received vague responses with no concrete delivery timeframe. I also received an email stating they would “follow up as soon as possible,” without any actual resolution.

After more than two weeks with no delivery and no clear information, I had to request a full refund and initiate a chargeback through my bank.

Very disappointing experience — lack of transparency, lack of accountability, and poor communication. I do not recommend.

I have ordered and paid for a set of chairs on 1st of February 2026. AOSOM Ro confirmed the sum received and promised delivery in 4-9 days. However, the next day I have received a message asking to cancel the order and pay for the same goods at antoher fee ( Considerably increased from 529Ron to 806Ron) this is illegal and commercially incorect.

I bought a Kitchen Cart with Cabinet from them. It arrived quite easily, it seems that they have locally a warehouse. The quality of this cabinet is beyond its price which was 85 EUR on Temu, good design, quality materials, good cart wheels. For the moment, I recommend them.

I placed an online order with Aosom on December 6th, which was paid in full in advance. Unfortunately, I received only half of the order, while the remaining items were never delivered.
After repeatedly contacting their customer support, I received unclear and evasive responses, with no concrete solution or delivery timeline. To clarify the situation myself, I contacted DPD, who confirmed that the missing pallet was never picked up from the sender, meaning the issue is on Aosom’s side.
Despite this clear confirmation, Aosom has failed to resolve the case in a reasonable time, offered no real assistance, and showed no goodwill to either complete the delivery or refund the missing items.
This experience shows a lack of responsibility and poor customer service. I would not recommend ordering from this company unless they significantly improve their logistics handling and customer support.