We ordered an outdoor storage unit which when it was delivered was partially damaged in various places. However we completed the assembly with the help of extra screws placed strategically. I wrote... See more
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Review summary
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Reviews shaping this summary
Great chair and great price, easy to put together and my elderly dad is very happy and more comfortable. However the bottom part arrived the next day but the top part a day after which was a bit frus... See more
Lovely chairs and foldable table/stool. Great price, comfortable waterproof cushions. Very solid. Took a few hours to put together but once you've done the first one the other is easier. Very quick... See more
Not being tec savvy I actually found ordering from your company easy. Worried if I had done everything ok, your company acknowledged my order within mins also the delivery details. Was kept informed w... See more
Company details
Written by the company
An online e-commerce retailer since 2012, we sell a range of homeware, kitchen, garden and outdoor, pet, office and car products to our U.K. customers across our six brands: HOMCOM, Outsunny, PawHut, Vinsetto, kleankin and DURHAND. We offer: Free UK delivery, 30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.
Aosom UK | Home Furniture, Garden Furniture, Pets, Sports, Baby
Written by the company
- Customers love us because:
- We offer free delivery on all orders. We dispatch within 1 working day! We are UK based! We offer customer service support Monday to Friday and online chat!
Contact info
1 Northampton Cross Logistics Park, NN4 9FH, Northampton, United Kingdom
- 0800 240 4050
- aosom.co.uk
4.4
Excellent
17K reviews
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So extremely quick delivery
So extremely quick delivery, products very well packed, products as described. Very happy with purchase.
19 July 2026
Good service
Excellent product.
Was delivered on time.
Fair price.
Good description of product.
17 July 2026
Excellent service
Delivery was extremly quick and spot on timing, very pleasant delivery driver.
Thank you
9 July 2026
Worth the money
Came very quickly, good quality. Instructions mainly easy to follow, vwry pleased with it
23 July 2026
First class
25 July 2026
Unbelievable delivery achievement
Gave me a delivery date, 2 days from order date. Wow!! They achieved it, unbelievable. Highly recommend and will definitely be using again.
25 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lots of panels came damaged and warped.
Lots of panels came damaged and warped.
Tried calling the company, but no one answered.
The phone just rang for 45 minutes straight.
The shed is super thin, but the company's service is even worse.
Hope you get a good batch so you don't have to deal with them.
25 July 2026
Reply from Aosom UK | Online Store
Dear F.shams,
Thank you for taking out the time and share your valuable feedback with and We are truly sorry to learn that your shed arrived with damaged and warped panels and that you were unable to reach our Customer Service team despite your repeated attempts. We sincerely apologize for the frustration and inconvenience this has caused.
Please accept our sincere apology for all of the inconvenience you have been through.
This is not the product quality and customer services which we aim to provide and offer to our customers.
Your feedback is very important to us and have shared with our relevant team to inform them about it which will help them to improve the quality of the products and avoid such hassle for the customers in future.
Please accept a communication from our relevant team to contact you and they will try their best to assist you in this regard,
Kind Regards,
After Sale Team,
Amazing got my product very quick and…
Amazing got my product very quick and cheaper then anyone else certainly recommend
25 July 2026
Great quality chair as described
Great quality chair as described. Easy to put together & use. A lovely comfy recliner.
Quick delivery & a great price i consider worth it.
17 July 2026
Lovely lamp
Lovely lamp. Looks really amazing in my sitting room. It was very easy to assemble as well.
17 July 2026
Really prompt free delivery again
Really prompt free delivery again. Will definitely use this awesome site in future.
16 July 2026
Great product quickly delivered
Easy ordering, excellent delivery time. Product came with all assembly parts and very clear instructions!
24 July 2026
The poor bits outweigh the good
The good bits - We ordered an Outsunny garden swing seat which was delivered on time and proved to be very sturdy.
The less good bits - Their swing seats only come with a six month warranty. If you have a split seat cover, even after a couple of months usage, they don't want to know and don't even seem to keep spares.
Great swing seat, poor soft furnishings and poor customer service
24 July 2026
Unprompted review
Reply from Aosom UK | Online Store
Dear Kevin,
Please accept our sincere apology for all of the inconvenience you have been through about the ordered item and the item’s seat got split and got damaged with in a short period of time.
This is not the product quality which we aim to provide and we are also sorry to hear about the poor experience upon contacting our customer support team. The products are holding a specific guarantee period and if the issue is developed after that time, then the relevant team can assist the customers only in term of possible resolutions available at that moment which provides by the relevant team with the limitations and policies set by the company.
Once again please accept our sincere apology for all of this inconvenience and your feedback have a value to us and shared with our relevant teams to inform them about this bad experience which you have raised with us, which will help both relevant teams to improve their quality in terms of product and customer services.
Kind Regards,
After Sale Team
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