I was unfortunately sick on the cruise and required IV's and many tests. Once we engaged the nurse with the information about our trip insurance she was helpful, informative, and told us what to expe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything was handled well from my first discussion with an agent through all the paperwork required to be submitted. Their website listed the steps that had to be taken to get a refund for the airf... See more
Company replied
Spouse became ill a few days before our cruise from Southampton. We were staying in a London hotel and the Staff called their Doctor On Call. Dr visit to hotel was prompt and treatment outlined, and c... See more
Company replied
Our refund was fast and easy. We just had to get a form signed by the doctor saying he did not recommend my partner travel at that time, and then we filled out a claim form and sent it in. Aon respo... See more
Company replied
Company details
Written by the company
Aon is in the Business of Better Decisions We shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers. Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs. Linked In: https://www.linkedin.com/company/aon-affinity-travel Follow us on Twitter @AonTravel: http://bit.ly/2gbFZ5D Visit our Travel Blog: https://www.aon.com/travel_blog/default.jsp Careers: https://aon.io/traveljobs
Contact info
45 Execuitive Drive Suite 100, 11803, Plainview, United States
- (800) 453-4027
- travelprotect@aon.com
- aontravelclaim.com
4.6
Excellent
585 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My claim was so easy
My claim was easy. All spelled out as to what was needed. Once I uploaded the needed documents I had a check in a week. Easy and efficient.
3 November 2025
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you. We love hearing the claims process was easy for you.
I was recently diagnosed with cancer…
I was recently diagnosed with cancer and had surgery. My oncologist said that I would have to cancel my trip. It was very easy and my refund was promptly credited. Avon does a great job!
15 November 2025
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you for taking your time to leave a review given the situation. We wish you the very best of luck and thank you again.
Holland America and Aon
I was on a 16 day transatlantic cruise. I had their Platinum Insurance plan. Early morning of 10/25 I had a health event that required me to visit the health center of the MS Rotterdam.
Their service was complete and most satisfactory. I submitted my claim on or about October 30. I was careful to include all of the health care related and billing related documents. Very soon i recieved acknlodgement of receipt from Aon. The claim was settled in a most timely manner and the reimbursememnt was send directly to my bank in 'record' time. I was VERY pleased with your service
DEB
30 October 2025
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you very much for sharing the details of your experience David.
Processing the refund was…easy
Processing the refund was seamlesssssss, accurate, and speedy.
10 November 2025
Unprompted review
Reply from Aon Affinity Travel Practice
Thanks Hugh!
Easy to file a claim
Easy to file a claim. Payment was received timely.
27 October 2025
Unprompted review
Reply from Aon Affinity Travel Practice
Great to hear the claims process was easy for you Eric.
Claim was easy to file and was paid promptly
Claim was easy to file and the money was in my account in a few days!
15 November 2025
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you Joseph.
No issues and great service
Always buy the insubstantial this is the 1st time we had to use it. Once they received the form from my doctor they were quick to refund the money hat we had paid for the trip. No issues, fast service.
28 November 2025
Unprompted review
Reply from Aon Affinity Travel Practice
Great to hear. Thank you.
Prompt and Full Payment
I recently missed a Road Scholar trip because of illness, symptoms without a clear cause. I didn't file my claim for over 6 weeks until all my tests were done, but I was careful enclose all the results. Within a week my claim was approved and full payment was quickly received.
15 November 2025
Unprompted review
Reply from Aon Affinity Travel Practice
We are happy to hear Ellen. Thank you for sharing.
Fast service
Aon was so fast at taking care of us after an accident ( broken leg ) left my best friend unable to go on our cruise.
We will definitely go on another cruise someday and we will definitely use Aon as our travel insurance!
21 October 2025
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you Linda!
My claim was handled expeditiously and…Grteat Experience
My claim was handled expeditiously and to my complete satisfaction.
31 October 2025
Unprompted review
Reply from Aon Affinity Travel Practice
We are happy to hear Thomas. Thank you for posting.
Claim was paid quickly and efficiently
Claim was paid quickly and efficiently
4 November 2025
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you Barry.
Right amount reimbursed in a timely…
Right amount reimbursed in a timely manner.
11 September 2025
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you Patti.
Response was prompt and without…
Response was prompt and without difficulty.
22 September 2025
Unprompted review
Reply from Aon Affinity Travel Practice
Great to hear, thank you.
The process of filling a claim was…
The process of filling a claim was straight forward and easy to complete.
10 September 2025
Unprompted review
Reply from Aon Affinity Travel Practice
We love to hear the process was easy. Thank you for leaving a review Jim.
Easy refund process = stress reduction
It was a very stressful time for us. We were so thankful for Aon! The refund process much easier than we expected. While we hope to never have to cancel a big trip again, we will absolutely get travel insurance through Aon for peace of mind.
13 October 2025
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you for the kind words Jolene!
Our recent claim was handled very…
Our recent claim was handled very efficiently. We were advised on what was needed, submitted the requirements and those were reviewed in a timely manner. We received our check within 10 days of submitting the claim!
22 September 2025
Unprompted review
Reply from Aon Affinity Travel Practice
Thanks Nancy!
I was able to file the claim easily
I was able to file the claim easily. I followed the instructions, turned in the Doctors form and the claim was approved and the refund was deposited back into our account very quickly.
23 September 2025
Unprompted review
Reply from Aon Affinity Travel Practice
Wonderful to hear Theresa. Thank you for sharing.
Easy to use claim forms on line
1 October 2025
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you Debra.
Good trip insurance service
Good trip insurance service.
The insurance service was prompt and minimum of distractions. Well done Aon.
7 October 2025
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you Tim.
Cancelled cruise refund
My claim was approved 2 days after submital and I had my refund one week later. Process was user friendly. I was very happy with the service.
1 October 2025
Unprompted review
Reply from Aon Affinity Travel Practice
We are thrilled you were happy with the claims process. Thanks Brenda.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.