ANZ New Zealand Reviews 

ANZ allowed fraud on my account. A company had an old cancelled credit card number but still managed to charge my new card (with a different card number) despite not having that new card number.
ANZ have redirected the charge to my new card without consent. This is allowing fraud. Shame on ANZ. This is going to the banking ombudsman

Worst experience I’ve ever had I had all my information my customer number, name, address, phone numbers, addresses, last transactions, yet they still treated me like a scammer because of a voice authentication that I set up 5 years ago they refused to help me solely because of the voice authentication they made me out to be a criminal 40minites back and forth with some Indian cnt who refused to accept my information.

36yrs and endless lies ridiculous charges for an overdraft i didnt want that this stupid bank keeps allowing and penalising me. NOW I CANT US ONLINE BANKING CHRISTMAS frigin EVE U TRUELY R THE WORST BANK.

GET MORE PEOPLE ON THE TELEPHONE, 20 MINS WAITING IS UNACCEPTABLE, ANZ ARE USELESS, GREEDY AND PUT THEIR OWN
PROFITS BEFORE THEIR CUSTOMERS. DISGRACEFUL!

Suspicious activity on account; so called the urgent fraud number to place an urgent block on cards.
60 minute wait. Still on hold.

All we needed to do is fix our mortgage, but over 3 hours of waiting on the phone and still no response. To maximise profits ANZ have got rid of their ‘Customer Service’ staff and most of their branches. I recommend you keep well away. I tried the same exercise calling the CoOperative banks mortgage helpline, and 5 mins later they called me back, with great Customer Service.

I arrived to New Zealand on a Working Holiday Visa programme on October 17 and wanted to start a process of opening a bank account. At the time, I was house-sitting for this purpose only as I anticipated that the bank will need a proof of address to open an account. Long story short, I submitted everything online and prepared a Letter from the Host (house owner) just in case ANZ asks for it during a branch visit. It took 3 weeks for them to process an online application (during which time I visited a branch nearby and called to ask if everything is okay with my application), only for them to offer an appointment to finally open a bank account on the 1st of January 2026. They also completely ignored my ask for a particular branch location as I already had a job lined up and had to start making my way to the South Island. I would not recommend this to anyone, in the end I opened a bank account with Kiwibank in one day.

40mins to be able to talk to someone, to just be told they cant do what I asked and I needed to call again on the day of maturity. This is despite their letter saying that they needed to know any changes 2 days prior to maturity. Just told "cant do" rather than trying to find a solution for me. I ended up finding my own solution and now they have lost my investment.
But yay they have spent their time introducing a new pick your own music to listen to whilst you waste mins waiting for them to answer. How about we will keep your place in the queue and call you back?
Shit customer service do better ANZ and train your staff to be solution focused.

Just not the bank I asked for after the ANZ. bought out The National Bank. Enough said my mortgage will be finished next year and so will any of my business with this ANZ.

Long wait before you can talk to someone.

Tried to increase a credit card limit that I've had for 6 years by $2000, was more difficult than getting pre-approval for a mortgage I was asked about $10 transactions, PayPal transfers and ATM withdrawals. They requested months of pay slips despite my pay going into ANZ and also any other bank accounts transactions. Any callbacks were from an 0800 number and they have cancelled the request because I don't answer my phone while I'm at work.

I went today anz manukau branch there was long queue and 2 ladies was serving the customers other one sit inside her office room with no clients she came out twice can see there is long queue can serve the customers but go back in her office using phone doing nothing That is we not expecting anz.

The international payment has been significantly delayed, and I am still awaiting a response from the bank to clarify who is holding the funds.

I live in Melbourne, lunchtime on 29 Oct 2025 I applied via the phone for a new debit card, at 9am on 31 October one was delivered in Melbourne via courier to my home address, What efficiency, I was blown away, there was no urgency, but heavens the bank sure got on with it - Amazing.

7 hours of not being able to access my bank account. I can’t even transfer my money into the right account for my automatic payments and I’m going to be charged a late fee that is not my fault. Don’t go with ANZ. This happens often. Absolutely shocking.

This bank is joke.. have no idea what they doing. Will be closing my account and going to another bank

I tried to buy cologne for 50 something bucks.....check my account.....-350......i call up customer support and have to wait upto 16 days for someone who cares to look at it? I offered screenshots and everything but no....they dont care, I say reverse the payment but of course they cant...... USELESS.....good luck getting the rest of my loan dickheads

If I could give zero star I would. They steal your money. They double charge and claim that the transaction statements on App only update on the Monday if you make a purchase on the Friday. They think I didnt notice being charged on the Friday and I saw my transaction history and amount in my account change when I made a purchase then following Monday the transaction history changes, they claim it doesn't get processed on Fridays til Monday but I clearly say it get taken out of my balance the first time then get taken out again. This has happened many times. Plus if you gwt scammed by someone they wont help you they'll just say its your fault and won't help but that's not the way their refund policy works. They're employees are scammers and steal your money don't bank with ANZ

Absolutely terrible support. I called them a few times with the same question; each time, they gave me different, contradictory information on the same question. After last call, they told me that ANZ will call me back in 24 hours, but it's the middle of the 2nd day, and no one calls me.

Do not go to ANZ. They control your investment decisions by saying: "We want to keep our customers safe" = control. They will not let me buy Bitcoin with MY MONEY. On the other hand, they do not care if you get scamed.... would be easy for them to stop a transaction the same day. Very long waiting times to talk to someone on the phone.... long waiting times to get appointments, too.
After 10 years, I will finally look for a better bank.