AnyVan Reviews 191,145

Best value for lower number of removal items

The removal people team as a whole were very supportive.

Excellent communication and service delivered

Excellent service. I am so impressed. They went over and beyond expectation.

Amazingly stress-free (unlike almost every other shipping company I've used). Complete tracking of the van so I always knew where it was and the people were AND they were lovely! I will be using now as my first call any time I need to move stuff.

Fast and great communication

Very good experience. Fast response and easy to get hold of. Both parties were kept up to date with ETA

Will definitely use again. Thank you!

This whole service was professional, courteous, and trustworthy from start to finish. Not one single problem. Highly recommended.

Good communication at all times and very punctual and efficient. A reasonable fee and would highly recommend AnyVan

Very hard working, punctual, and poĺite. They successfully manoeuvred large pieces of furniture around difficult parts of the house.

Very kind fast and efficient would definitely recommend

It was great to actually talk to someone at the time of booking. This made a huge difference.

Quite possibly the worst company I've ever had the misfortune to encounter. Do not use if you're in an apartment with limited parking options.

Booked and paid upfront, then on the day they refused to collect my stuff, trying to enforce a 20m rule (which isn't clear in their T&Cs), unless a paid an extra £200 saying it needed to be rebooked. The partners they used clearly didn't want to do the extra leg work, telling me that AnyVan don't pay them much to do the job, and even after I made arrangements and offered to pay any parking fines they may incur (as per their T&Cs), they still wouldn't do it. I suspect the extra £200 only included a rebooking fee because they didn't want to do the job and I should not be liable for this if their 'partners' are refusing.

I was unable to rebook anyway due to limited time off work and urgency of the move so I refused to pay the absurd extra costs at two thirds the original booking fee. When I requested a refund, because they were not going to move my stuff on the day I booked, they refused saying I had no option other then to pay the extra £200 or lose £313 from the original booking.

They have an unhelpful customer service team and their complaints procedure is a joke with a whatsapp form that doesn't work and no one that mans the chat to get back to you.

In the end I had to make emergency last minute arrangements with someone else to move my stuff and raised a payment dispute with my bank in order to get a full refund for a service they did not provide.

I had a fantastic experience with AnyVan and wanted to share how smooth everything was from start to finish.

I arranged for a corner sofa (in two parts) to be collected from one address and delivered to another for a friend who really needed it. The sofa was through Gumtree, so I didn’t personally know the seller or have much information about the collection point — which could have made things complicated — but AnyVan handled it perfectly.

The collection window I was given was between 7am and 12pm, but they arrived promptly, picked everything up, and had it delivered by around 8am, which was incredibly impressive. The delivery involved carrying the sofa up to a first floor flat, and the guys handled it without any issues.

Both the parties at the collection point and my friend at the delivery address commented on how friendly, professional, and efficient the team were. It made what could have been a stressful situation completely hassle free.

I wouldn’t hesitate to use AnyVan again — highly recommended!

We found AnyVan very helpful when we made inquires about their service. We received email reminders of when the move was taking place and on the day they were early which worked out really well for us. Being able to live track where you belongings are on the day of the move, and being able to contact the drive on the day of the move is very reassuring. I can only speak about our experience with AnyVan and it was very good. I would definitely recommend them again. The price was extremely competitive too.

The two guys were extremely polite, helpful and very hardworking !

Straightforward booing system and web site, accurate scheduling for pick up and drop off, real time tracking friendly and very helpful driver and assistant. A brilliant service, you couldn’t ask for more.

Very good. Just got on with the job. No fuss.

Well mannered team delivered on time
polite driver and service

Fast delivery, helpful drivers.