Great onboarding experience moving from another provider, there's always going to be hiccups with a change but these were minimal. Love being able to log onto the portal and see all calls taken, actio... See more
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Service Support team are excellent. They pick your call immediately. I haven't seen a service any faster. Anuja Selvaraju was great. Spent almost an hour with me to ensure all scripts were ame... See more
Company replied
We started using Answer Connect back in mid summer and they have made every effort to ensure the switch over from our previous provider of this service went smoothly. There were several issues that... See more
Company replied
Great support from Jennifer. We revised the script and booking process thoroughly in a collaborate effort as part of the same team. It wasn't an easy call because there's a lot of parts involved. She... See more
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Company details
Written by the company
AnswerConnect helps business owners take back their time while capturing every opportunity. With 24/7 live answering services, you can rest assured that your customers receive 5-star support around the clock for businesses across the UK. Every call is a chance to build trust. That’s why AnswerConnect is powered by people, not bots. Our team of human receptionists are available 24/7 to represent your brand with warmth, professionalism, and care. When it comes to business growth, we’re here to help by capturing leads, scheduling appointments, forwarding calls, and handling customer inquiries with care. Customizable call-handling scripts ensure every interaction aligns with your brand’s voice. The AnswerConnect app allows users to stay updated on the go, track call activity, and respond to messages from anywhere. Whether you're a small business or a growing enterprise, we provide the support needed to streamline operations and enhance customer satisfaction. Plus, we think business should be a force for good. That’s why we plant a tree for every customer, every month. Because helping your business grow should help the planet too.
Written by the company
Contact info
AnswerConnect, 11 Rutland St., EH1 2DQ, Edinburgh, United Kingdom
- 0800 802 1069
- hello@answerconnect.co.uk
- answerconnect.co.uk
4.9
Excellent
203 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Efficient, Affordable must have!
These guys are great.
As a 24/7 family plumbing business we would lose many new enquiries if it wasn't for AnswerConnect. They answer professionally and swiftly text the engineers the callers details. Highly recommend.
27 April 2021
Unprompted review
Reply from AnswerConnect UK
We always value your feedback and recommendation Jill. We're so pleased to hear that we are catching those important new enquiries for you.
Great service and easy setup
Great service and easy setup. Would definitely recommend
26 April 2021
Unprompted review
Reply from AnswerConnect UK
Thanks very much for the recommendation Anna! Great to hear that you are pleased with the service.
Great service
Having used other call handling companies with various degrees of poor service, I have found Answerconnect to be very professional and work hard to provide high service levels in the 8 months we have used them so far.
26 April 2021
Unprompted review
Reply from AnswerConnect UK
Hi Garry,
Thanks very much for your review, we really appreciate it! We're glad that we are providing your great service.
Thanks
Jill
Great Service
Used their service for 3 months which helped massively while I was abroad. Very professional, efficient and had a great offer on at the time. Would definitely recommend, and happy to use again in future.
23 April 2021
Unprompted review
Reply from AnswerConnect UK
Thanks for the great review Dean, we are so glad that we could step up and support you while you were abroad. Thanks so much for the recommendation.
Great Service, all calls answered.
We are using Answer Connect for our building company to ensure we answer all calls from potential customers. The service is working very well for us and we will continue to use the service. Clive thebestbuildteam.co.uk
22 April 2021
Unprompted review
Reply from AnswerConnect UK
We're so glad to hear the service is working well for you and you are not missing those calls from potential clients.
Thanks for the great review.
Jill
Friendly, efficient and helpful
After a call center we were using disappeared overnight we needed to get a new solution in place. AnswerConnect enabled us to be back up and running very quickly and the whole process went very smoothly.
21 April 2021
Unprompted review
Reply from AnswerConnect UK
Hi Mark,
Thanks for the lovely review, we're glad that we could step in and help you set up the new service and the process went so smoothly.
Thanks again.
Jill
Decent so far.
21 April 2021
Unprompted review
Reply from AnswerConnect UK
Thanks very much for the review Paul. Much appreciated.
I would definitely recommend without hesitation
As a domiciliary care provider we found AnswerConnect to be an excellent service for us. It is very simple to setup and use. It is good to know that our clients always hear a professional person on the end of the line and not a recorded message. The support staff are extremely responsive when any changes are requested. Emails are responded to extremely promptly. Account staff are easy to contact and personable. I would definitely recommend AnswerConnect without hesitation. One of the few services that really is as easy and flexible as it says it is.
21 April 2021
Unprompted review
Reply from AnswerConnect UK
Thank you Sue for your recommendation and 5 Star review. If is absolutely fantastic to hear what a positive impact the service has had by supporting your clients with a personable and professional service when they call in and speak to the our team.
Thanks for taking the time to review the service we really appreciate it!
Brilliant Answering Service
Id like to thank Answer Connect UK
They have created a very professional reception for one of our businesses and we are considering moving this system to another business too
Scott Friery
Managing Director
Alpine Facilities Management Ltd
20 April 2021
Unprompted review
Reply from AnswerConnect UK
Hi Scott,
It is wonderful to hear that you are pleased and that we are providing a great professional service for your business.
Thanks for taking the time to provide brillant feedback and a 5 star review.
Thanks
Jill
Great experience
Rob was very helpful and the team took me through all the steps and always at hand to help. Promptly received all messages.
They worked with me looking to understand my business needs.
19 April 2021
Unprompted review
Reply from AnswerConnect UK
Hi Shahid,
Thanks for the 5 star review! We're glad to hear that spending time with you to understand your business needs has paid off and helped us to provide you with great service.
Thanks
Jill
Worth it!
We trialled AnswerConnect to handle our out of hours support calls. We needed someone to answer, collect some critical information, then transfer calls to one of our engineers, following a specific escalation order.
AnswerConnect delivered this and more.
They did it quickly, easily, and gave us full control over any future changes to the service.
The service has definitely been worth it!
19 April 2021
Unprompted review
Reply from AnswerConnect UK
Hi Stanley,
It is brilliant to hear that we are delivering on service for you, especially when it comes to those critical calls that need to be escalated to your team, out of hours!
We're glad that the service has been easy to use. Thanks very much for the great review.
Thanks
Jill
Fantastic service
Using Answer Connect as a call answering service has been fantastic. Their service has been quick and efficient, we have been using Answer Connect now for almost a year. Would certainly recommend.
19 April 2021
Unprompted review
Reply from AnswerConnect UK
Thanks for the 5 star review Sohail! We really appreciate your feedback and your recommendation!
Thanks
Jill
Invaluable smart service
We have used answer services before but Answer Connect are another level.
Quick to answer every time (unlike some), friendly and efficient to the end. The cherry on the top for us was call transfer back to our staff if required meaning the service felt like an extension to our business, not just a 3rd party call answer service!
Highly recommended 🙂
19 April 2021
Unprompted review
Reply from AnswerConnect UK
Hi Paul,
Thanks for the fabulous review and recommending us. It is great to hear that we stand out in terms of service and that our associates are doing such a great job representing your business. We're glad that the added option of transfering your calls back to your team is working so well for you.
Thanks
Jill
Brilliant service!
Brilliant service!! The whole company and setup is brilliant and has been wonderful for our business. Robert Styles my account executive has been particularly amazing. Definitely highly recommend!
19 April 2021
Unprompted review
Reply from AnswerConnect UK
Hi Dr Marques,
Thanks for recommending our service! It is amazing to receive such positive feedback and for us to know that we really are making a difference for your business.
Thanks again.
Jill
Engaging and attentive
Engaging and attentive, excellent customer service..
16 April 2021
Unprompted review
Reply from AnswerConnect UK
Thanks very much for the great review! We're delighted to hear that you're pleased with the service.
This company saved us from our antiquated phone system
Andy and his team were always on hand to resolve issues and make changes to our arrangement. They even call to tell you when you are not using the service enough for the plan you are on and encourage you to go down to a cheaper option. Roll over minutes are a thing too. Good valu, great service if and when you need such a thing.
15 April 2021
Unprompted review
Reply from AnswerConnect UK
Hi Mick,
Thanks so much for your review, we really appreciate you taking the time. Sogood to hear that we are adding value to your business and that you recommend our service.
Kind regards
Jill
Advanced technology, great service!
Advanced technology, great service!
This company truly is a market leader in call handling solutions. I have used other answering services and their app is on another level. Only use them for my SLA contracts and its a great peace of mind knowing they are there 24/7. 5* +
15 April 2021
Unprompted review
Reply from AnswerConnect UK
It's great to hear that our technology helps you to support your business and your clients. We're thrilled that you have peace of mind knowing that we have hear to take your calls at anytime.
Thanks very much
Jill
Due to an increase in business
Due to an increase in business, we looked into AnswerConnect taking our overflow calls as one of our suppliers uses this service and we were impressed. Its more personal speaking to a someone on the end of the phone.
Very easy to deal with and the support team are very quick to assist.
Our account manager is always available.
100% recommend this service.
14 April 2021
Unprompted review
Reply from AnswerConnect UK
Hi Mike,
We're so please to hear that your supplier's recommendation paid off and that service is providing your callers with that personal touch they often prefer. Thanks for the great review!
Many thanks
Jill
Excellent service!
I have been using answer connect services for my my estate agency for the last few months. The staff are very polite and professional.
We have not missed any business from missed calls. I would recommend this company all day long.
Ravi
14 April 2021
Unprompted review
Reply from AnswerConnect UK
Hi Ravi,
Thanks for taking the time to post your review. It is great to hear that using the service caught those calls you may otherwise have misssed! We're so glad that you're pleased.
Many thanks
Jill
So far we have had a great experience
So far we have had a great experience. When we joined they really took the time to understand what we needed and to make sure their system was built correctly to cope. We have been with them for 3 months so far and no complaints yet.
24 November 2020
Unprompted review
Reply from AnswerConnect UK
We're glad to hear that you've had such a great experience using the service. We look forward to continuing to work with you.
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