Annetts Fine Furniture Reviews 

Annetts now has an upgraded showroom that carries a huge amount of stock, much greater than the average multi-national stores we have visited recently. The standard and quality of service provided by Scott was simply outstanding - he was not at all pushy, but very responsive and patient, making shopping for new furniture a pleasure rather than something to endure. To summarise, Annetts is a jewel in Herefordshire's crown and the sales team, as judged from Scott's performance, is the jewel in Annetts crown! I sincerely urge Herefordians to visit Annetts before seeking out the multi-national furniturer showrooms.
Richard Aird OBE (a grateful Herefordshire resident)

Our go to furniture store. Quality furniture and excellent service every time.

Service with a smile - and great efficiency too. Scott and the team made my bed purchase and delivery a doddle. What a great team of people. Thank you.

The customer service we received when buying a sofa from Annetts was perfect. From the advice & help given, to updates on where our sofa was in it's journey, to delivery - every member of the team gave the best customer service I have received in years - I wish I had gone to Annetts first before wasting my time with other online sofa companies where you are just a number but at Annetts, it was a whole different experience

Excellent service - the sales-person (Gareth) patiently going to great lengths to help us choose from various options until everyone was happy. Major furniture purchases can be a big outlay so the experience a nice contrast with the pile-em high and sell-em cheap outlets.

We have given a 5 star rating to Annettes furniture store as we were dealt with a lot of care and attention to detail.
The hole experience from start to finish was very professional, we were informed constantly of the progress of our order by email and phone, when our furniture arrived it was packed securely and safe from any damage and put exactly where we wanted it.

So glad we’ve found you! We wandered in just to have a look around and found our perfect settee! Rob was great and made the whole process quick and easy!
Prices are excellent and the free delivery is refreshing in this day and age!
A few weeks later we decided to buy the snuggle chair so simply called up and placed the order with Rob - again great service!
Delivery date for settee earlier than expected as well - great bonus!
Highly recommend this business…..and of course Rob!

Harry was very helpful, staying late to ensure we had the right product for us. Our new headboard is due to be delivered within the agreed timeframe so we are very pleased with the service and Annette’s.

Wow what a lovely store for furniture, Gareth our salesman was absolutely great, told us everything we needed to know and wasn’t a bit pushy, it was worth the drive (An hour) to go to this shop, amazing choice, no long waits either, (like DFS)six weeks until it will arrive . Plus free delivery and we live 40 miles away . Just so pleased we made the effort

I have been buying furniture from Annetts for over twenty years and have always been pleased with my purchases and the service. This time we were looking for a new mattress. Damian talked us through the range of options and made sure we took our time in making a final choice. This level of customer care is why I look to Annetts when buying furniture.

Damian at Annettes was super helpful when we visited the store. He led us through the various product options efficiently and clearly.
He is highly recommended!

⭐️⭐️⭐️⭐️⭐️
This is the second time I’ve ordered from Annetts, and once again they’ve absolutely delivered—both literally and figuratively! From the moment I walked into the showroom, the team made the experience feel personal, relaxed, and genuinely enjoyable. Their advice was helpful without ever being pushy, and the quality of the furniture speaks for itself.

My new sofa is stunning—comfortable, beautifully made, and exactly what I was hoping for. The delivery team were just as impressive: careful, courteous, and efficient. It’s rare to find a company that consistently gets everything right, but Annetts does.

Highly recommend to anyone looking for quality furniture and exceptional service. I’ll definitely be back for round three!

My experience visiting Annetts was brilliant. quite often going into big furniture shops as soon as you get through the door you are hassled by shop assistants, here they gave me the chance to browse around first so I could see what was there so I could have a think about exactly what I want but then they were there straight away when I needed them to give me assistance. Very pleasant knowledgable and helpful

Customer service from start to finish was was perfect
Helpfulness in the shop,being kept updated and friendly delivery drivers.All went smoothly.

Fantastic service, great advice during the ordering process, communication during the leading time and up to delivery date. Delivered with care by two really positive and upbeat, professional men. 5* service from start to finish.

Superb service as ever from this terrific local company. Recently purchased bedroom furniture (Viborg range) and Damian was tremendously helpful as he always is. It’s a pleasure to give my business to this local furnishers rather than a national chain. Damian is always incredibly professional and friendly, nothing is too much trouble and you feel valued as a customer.

Gareth Morgan was very knowledgeable, and answered all our queries promptly and accurately.

Our first visit into.your store after relocating to Herefordshire to our bungalow. Customer service was fantastic and we were able to order exactly what we required for our needs of a two seater sofa and a further recliner sofa . Communication good just awaiting delivery at the end of November

We have purchased a number of items from Annetts over two visits and at each visit we were left to browse through the store and when we needed information their staff were on hand and gave us some very good advice and information.

The items we bought ranged from an extra large sofa and snuggler through to bedroom and living room furniture. All the items were very competitively priced as the store was having a sale.

When we ordered the furniture we were given estimated delivery times and theses dates proved to be pretty accurate.
We received regular updates from the store keeping us informed of the status of the furniture and confirming delivery dates.

When the furniture was ready for delivery the store gave us a delivery date and the delivery team kept us updated on delivery times.

We had the same delivery guys both times and they were brilliant, carefully bringing the items into the house and placing them where we wanted them. The care and effort the two guys took was amazing everything was checked for condition and that drawers and doors worked as expected.
After everything was put in place, the guys removed all packaging and did a final check with us that we were happy.

We are extremely happy with our purchases from Annetts and the way we were treated from start to finish, especially by the delivery team.
We will not hesitate to buy from Annetts in the future and the final bonus, their store is only a mile and half from us.