ANNA Money Reviews 

5,682
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,561 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the digital application is exceptionally easy to navigate, simplifying everyday business tasks and banking. People also appreciate the supportive team, noting that customer support responds quickly and provides helpful assistance around the clock. However, some people mentioned serious issues regarding unexpected account suspensions, payment delays, and difficulties reaching responsive support teams. Consumers noted that these sudden restrictions caused significant operational stress and frustration when trying to resolve urgent account problems. Reviewers expressed disappointment when unable to get in contact with anyone to discuss refunds or missing answers.

What people talk about most

User experience

People report positive experiences with user experience, highlighting a simple, straightforward, and... See more

Service

Consumers find service to be positive, highlighting professional, reliable, and fast banking support.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that support agents are prompt, helpful, and... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness, promptness, and professional... See more

Application

Customers express high satisfaction with the app, praising it for being very easy to use and helpful for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love this. App always prompts me. when my books need updating so that everything is always ready to go I know where my profit margins are. I know what money is coming. I know what money i... See more

Company replied

Rated 5 out of 5 stars

I’m really happy with Anna so far. It has made managing my business so much easier and has helped me do things I couldn’t manage before. Everything feels simple, organised and easy to keep track of. I... See more

Company replied

Rated 5 out of 5 stars

I find navigating the course through having a business to be tedious and sometimes complicated. Without Anna I could not meet my legal duties! They are always available, supportive, congenial and they... See more

Company replied

Rated 5 out of 5 stars

I use ANNA as the account for my business and it’s excellent - Easy to use and manage, great online support (24/7) and lots of useful tools like virtual cards etc. I’ve lost my card on 2 occasions a... See more

Company replied


Company details

  1. Bank
  2. Accounting Software Company

About ANNA Money

Written by the company

ANNA is the business account that does your taxes and payroll.
It’s the easiest and most affordable way to automate your Self Assessment, VAT returns, and Corporation Tax calculations and filing.

With real-time tax estimates, you always know what’s coming. ANNA automatically creates smart money pots so you can save ahead of time, making tax season smooth and stress-free.

ANNA is MTD ready and HMRC compliant.
Looking to register a company? ANNA can help you with that too! Same day company registration with everything you need from day one.

The ANNA company registration

Written by the company

The same-day company registration
Ready to take your business to the next level? ANNA’s company formation service makes it quick and easy to register your UK limited company. Keep your personal address private with a virtual office, and enjoy full secretarial support, including same-day mail scanning and forwarding. We’ll also take care of your company filings and ongoing updates, so you can focus on growing your business.

ANNA +Taxes

Taxes? Sorted.

ANNA +Taxes
Click to sign up
ANNA +Taxes brings automated accounting and tax management straight into your business. Stay on top of your taxes, remove the stress, and never miss a deadline again. Even better, ANNA's Self Assessment and VAT services are fully MTD-compliant.
  • Automated VAT return calculations and direct HMRC filing.
  • Handles Corporation Tax, Self Assessment, and payroll administration.
  • Our new MTD Self Assessment service is simple, easy - and free.
  • Smart tax pots and reminders help you save ahead of deadlines, so there are no nasty surprises.
  • Stay safe with digital record-keeping with secure cloud storage.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.6

All reviews

(5,682)

1,479 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Anna is extremely helpful with regards…

Anna is extremely helpful with regards to all business related matters. It's eased of use is brilliant

4 September 2026
ANNA Money logo

Reply from ANNA Money

Hi there 👋

Thank you so much for taking the time to leave us a review 🎉

It's great to hear you are finding the app so easy to use and you've received helpful support from the team 🤩

If you ever need us, we’re always here 24/7

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 4 out of 5 stars

Great thanks

Great thanks

4 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Catalin 👋

Thank you so much for taking the time to leave your kind review 🥰

We're truly thrilled to hear you've found everything great 🤩

Please remember we're available in the app 24/7, should you ever need us 
🙏

Best wishes, Robin - Customer Experience Specialist

Rated 5 out of 5 stars

Couldn’t do this without Anna…

I find navigating the course through having a business to be tedious and sometimes complicated. Without Anna I could not meet my legal duties! They are always available, supportive, congenial and they never make me feel silly no matter what I ask of them. I feel secure and assured with their service.

4 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Valerie 💛

Thank you so much for such a thoughtful review 🤩

We know running a business can sometimes feel complicated, so we’re really pleased ANNA helps make things a little easier and gives you the confidence to stay on top of your legal duties 🙌

And please never worry about asking questions — there’s no such thing as a silly one 🫶 We’re always here to help, whenever you need us, 24/7 😊

Best wishes, Robin - Customer Experience Specialist

Rated 1 out of 5 stars

Despite being constantly reassured it…

Despite being constantly reassured it would be sorted, the facility to generate a bar code to deposit cash has been temporarily unavailable due to a service provider issue for almost 3 months … unacceptable.

4 September 2026
Unprompted review
ANNA Money logo

Reply from ANNA Money

Hi Cam

Thank you for taking the time to share your experience with us. We learn just as much from the not-so-good reviews, so we really appreciate you taking the time to let us know how you feel.

We’re really sorry that the pause on cash deposits has caused you some frustration. We’re looking at how we can improve the way we offer cash deposits as a whole, and our team is working closely with our payments processor to get this back up and running as quickly as possible.

We don’t have any more specific information to share just yet, but as soon as we do, we’ll let you know.

In the meantime, you can deposit cash into another bank account and transfer the funds across.

Again, we're really sorry for the delay.

We'll reach out for some more info from you on this platform so we can chat with you in the app about this issue further.

Best wishes, Robin - Customer Experience Specialist

Rated 5 out of 5 stars

Excellent service

Anna is really easy to use, customer service has been great for me so far.
It has also been super easy to keep track of my income and expenditure.
So far 5 star experience! Thank you

4 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Kathy 👋

Thank you so much for the lovely review 🥰

We’re chuffed to bits to hear ANNA is making it easy to keep track of your income and spending 💸 and it’s brilliant to hear our customer service has been there for you too when you needed us 🙌

Here’s to many more 5-star experiences ⭐️ And remember we're available in the app 24/7 should you need us 🙏

Best wishes, Robin - Customer Experience Specialist

Rated 5 out of 5 stars

Good service 💐

3 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Afshin 👋

Thanks for your lovely review 🤩

Short and sweet, we love it - and we're thrilled you've experienced good service 💛

Please remember we're here 24/7 in the app should you need us 🙏

Best wishes, Robin - Customer Experience Specialist

Rated 5 out of 5 stars

This is an excellent bank for business…

This is an excellent bank for business use. The App is very easy to use and response time to queries is exceptional. I cannot praise the bank enough for providing a fast, clear and easy banking service.

3 September 2026
ANNA Money logo

Reply from ANNA Money

Hi David👋🏻

We're really glad to hear you're finding ANNA easy to use and it's also great to hear about the service we've provided for you🤩

Just as a reminder, ANNA isn't a bank but an e-money provider. We're still governed by the same rules but appreciate to most this may seem similar💷

Thanks again for the great review,
Phillip

Rated 5 out of 5 stars

The app is fantastic and the back…

The app is fantastic and the back office support are effective and understanding.

2 September 2026
ANNA Money logo

Reply from ANNA Money

Hi there 👋

Thanks so much for the lovely review 💛

We’re really pleased to hear you’re enjoying the app and that our support team has been helpful, understanding and effective when you’ve needed us 🎉

We’re always here to help 24/7 in the app should you need us 🙏

Best wishes, Robin - Customer Experience Specialist

Rated 5 out of 5 stars

The very best business financial…

The very best business financial institution ( fintech ) in the UK
The AI is amazing for Enma for you at 2 am we can file taxes. It’s incredible very good cost very good service great security all alerted me to a problem in advance it all in all five stars from Me. Highly recommend.

2 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Steve 👋

Wow, thank you so much for such an amazing review 🤩

We love hearing that ANNA is making running your business easier 🙌 especially when you can get things done whenever you need to — even at 2am 🚀

It’s fantastic to hear you’re enjoying the AI, tax features, security alerts and overall service 🫶 Knowing ANNA has helped you spot potential problems in advance is exactly what we’re here for 🙏

Thanks again for the five stars and for recommending us — it really means a lot to the whole team ⭐

Best wishes, Robin - Customer Experience Specialist

Rated 5 out of 5 stars
ANNA Money logo

Reply from ANNA Money

Hi Claude 👋

Thanks so much for the kind words 💛

We’re really pleased to hear you’re finding ANNA a good fit for your business account 🎉 we couldn't ask for better feedback 🙌

We’re always here 24/7 if you need a hand with anything 🚀

Best wishes, Robin - Customer Experience Specialist

Rated 5 out of 5 stars

I’m really happy with Anna so far

I’m really happy with Anna so far. It has made managing my business so much easier and has helped me do things I couldn’t manage before. Everything feels simple, organised and easy to keep track of. It has saved me a lot of time and stress when dealing with my business paperwork. Really useful and I would definitely recommend it to other small business owners

2 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Doren 👋

Thank you so much for taking the time to leave us a review 🎉

It's great to hear you are finding the app so easy to use and we really appreciate your recommendation 🤩

We love to hear that everything has been simple and straightforward, letting you get on with running your business 💪

If you ever need us, we’re always here 24/7

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 5 out of 5 stars

Easy to use

Easy to use, security 100%, speed, team work excellence

2 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Lazar 👋

Thank you so much for taking the time to leave us a review 🎉

It's great to hear you are finding the app so easy to use and you like the security features, we know how important this is to our customers 🤩

If you ever need us, we’re always here 24/7

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 1 out of 5 stars

If they have zero star

If they have zero star

Anna debit card security is shocked worst get me robbed by fraud they didnt protect my account while balance not enough.

Then charge a lot in business account

Definitely bad customer service worst bank ever

31 August 2026
Unprompted review
ANNA Money logo

Reply from ANNA Money

Hi there

Thank you for taking the time to share your feedback

We’re very sorry to hear about your experience and understand how frustrating this situation can be

We're not able to discuss the account in detail here but if you could reach out to us in the chat or email support@anna.money

We can investigate this further and work with you to find a solution

Best wishes, Angela- Customer Experience Specialist

Rated 5 out of 5 stars

Cool

Cool. Yes. Jaime baucou

31 August 2026
ANNA Money logo

Reply from ANNA Money

Hi Herve 👋

Thank you so much for taking the time to leave us a review 🎉

It's great to hear you love ANNA as much as we do 🤩

If you ever need us, we’re always here 24/7

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 5 out of 5 stars

It’s super save and easy to use

It’s super save and easy to use

31 August 2026
ANNA Money logo

Reply from ANNA Money

Hi Lucian👋🏻

Thank you so much for taking the time to leave us a review

We're really happy to hear you are finding the app so easy to use but also that it feels safe to use🥳

If you ever need us, we’re always here 24/7

Best wishes, Phillip- Customer Experience Specialist 🙏🏻

Rated 5 out of 5 stars

Cash deposit is necessary for our…

Cash deposit is necessary for our business, because of cash sales invoices from our customers

31 August 2026
ANNA Money logo

Reply from ANNA Money

Hi Peter 👋

Thank you so much for taking the time to leave us a review 🎉

I understand that cash deposits are important for your business and appreciate you letting us know 🤩

If you ever need us, we’re always here 24/7

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 5 out of 5 stars

Anna is a great business banking app…

Anna is a great business banking app and is easy to use. And also very secure with good customer service.

31 August 2026
ANNA Money logo

Reply from ANNA Money

Hi Lessy 👋


Thank you so much for taking the time to leave us a review 🎉

It's great to hear you are finding the app so easy to use and you've received great support from the team 🤩

If you ever need us, we’re always here 24/7

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 5 out of 5 stars

Anna is great for businesses large or…

Anna is great for businesses large or small. Fast responses, fast transfers. Great all round. Couldn’t recommend enough.

30 August 2026
ANNA Money logo

Reply from ANNA Money

Hi Danielle 👋

Thank you so much for taking the time to leave us a review 🎉

We really appreciate the recommendation and are so glad that you are happy with our speedy service 🙌🏻

If you ever need us, we’re always here 24/7

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 5 out of 5 stars

Superbly featured account

Superbly featured account, saved my bacon as a small business

29 August 2026
ANNA Money logo

Reply from ANNA Money

Hi Dave 👋

Thanks so much for the brilliant review 💛

We’re thrilled to hear that ANNA has been such a helpful account for your small business and has been there when you needed us most 🤩

We know running a small business can be a lot to juggle - so it’s fantastic to hear that our features are making things a little easier. Here’s to keeping your business moving forward 🙌

Please remember we're available in the app 24/7, should you ever need us 
🙏

Best wishes, Robin - Customer Experience Specialist

Rated 5 out of 5 stars

Very cool customer service

Very cool customer service

29 August 2026
ANNA Money logo

Reply from ANNA Money

Hi Kawa 👋

Thanks so much for the lovely review 💛

We’re really pleased to hear you’ve had such a great experience with our customer service 🙌 Our team is always here to help, so it’s fantastic to know we’ve made a good impression 🤩

Please remember we're available in the app 24/7, should you ever need us 
🙏

Best wishes, Robin - Customer Experience Specialist

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