ANNA Money Reviews 

5,706
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,562 reviews, reviewers overwhelmingly had a great experience with this company. Customers deeply appreciate the user-friendly application, noting that managing business finances, invoices, virtual cards, and daily paperwork is remarkably simple, organized, and completely stress-free. People frequently highlight the responsive customer service team, praising their exceptional helpfulness, professional attitude, and fast support accessible directly through the app chat. However, some people mentioned issues with account freezing and unexpected payment delays, expressing deep frustration over unhelpful responses from customer service agents. A few other people also felt that automated statements and invoice tracking could occasionally fail to match payments correctly, making everyday bookkeeping much more difficult and annoying.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform as professional, intuitive, and... See more

Service

Customers had positive experiences with service, describing it as reliable, user-friendly, and efficient for... See more

Customer service

Users describe positive interactions with customer service, noting that support agents are friendly,... See more

Staff

Consumers find staff to be positive, highlighting that the customer support team has always been friendly,... See more

Application

People report positive experiences with application, noting that the platform is professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love this. App always prompts me. when my books need updating so that everything is always ready to go I know where my profit margins are. I know what money is coming. I know what money i... See more

Company replied

Rated 5 out of 5 stars

I’m really happy with Anna so far. It has made managing my business so much easier and has helped me do things I couldn’t manage before. Everything feels simple, organised and easy to keep track of. I... See more

Company replied

Rated 5 out of 5 stars

I use ANNA as the account for my business and it’s excellent - Easy to use and manage, great online support (24/7) and lots of useful tools like virtual cards etc. I’ve lost my card on 2 occasions a... See more

Company replied

Rated 5 out of 5 stars

I use for VAT returns, and if you don't want the expense of UK Tax compliant software, they upload an Excel file (supplied template) for you for about a fiver. Have been using this service since MTD... See more

Company replied


Company details

  1. Bank
  2. Accounting Software Company

About ANNA Money

Written by the company

ANNA is the business account that does your taxes and payroll.
It’s the easiest and most affordable way to automate your Self Assessment, VAT returns, and Corporation Tax calculations and filing.

With real-time tax estimates, you always know what’s coming. ANNA automatically creates smart money pots so you can save ahead of time, making tax season smooth and stress-free.

ANNA is MTD ready and HMRC compliant.
Looking to register a company? ANNA can help you with that too! Same day company registration with everything you need from day one.

The ANNA company registration

Written by the company

The same-day company registration
Ready to take your business to the next level? ANNA’s company formation service makes it quick and easy to register your UK limited company. Keep your personal address private with a virtual office, and enjoy full secretarial support, including same-day mail scanning and forwarding. We’ll also take care of your company filings and ongoing updates, so you can focus on growing your business.

ANNA +Taxes

Taxes? Sorted.

ANNA +Taxes
Click to sign up
ANNA +Taxes brings automated accounting and tax management straight into your business. Stay on top of your taxes, remove the stress, and never miss a deadline again. Even better, ANNA's Self Assessment and VAT services are fully MTD-compliant.
  • Automated VAT return calculations and direct HMRC filing.
  • Handles Corporation Tax, Self Assessment, and payroll administration.
  • Our new MTD Self Assessment service is simple, easy - and free.
  • Smart tax pots and reminders help you save ahead of deadlines, so there are no nasty surprises.
  • Stay safe with digital record-keeping with secure cloud storage.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.6

All reviews

(5,706)

1,499 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Close accounts for no reason

Closed my account due to clause 15…
I’ve only had the account for 3 weeks.
When I asked to specify what clause they couldn’t..:
I’m literally a sole trader under a limited company, that was on my application as well as the limited company name…
All transactions have been legitimate, payments coming, payments coming out, and obviously the usual expenses such as food shopping etc.
I don’t see where there has been any fraudulent activity, but it would help if you told me what clause of 15 I’ve gone against, as there’s quite a few points…

You keep spamming me with emails saying my account is closing, move my funds, I try to and it gets declined, as well as I have appealed with multiple points I wanted answered and still have not received a dedicated answer.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Best bank for us

I’ve left a review before so not sure how I’m able to do it again but it’s been YEARS of great reliable quick simple banking! Small business banking made easy. Can’t fault anything

15 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Rhea 👋

Wow, thank you for coming back to leave another review 🙏

It means so much to hear that you’ve been with us for years and have continued to find ANNA reliable, quick, and simple to use 🙌

We love hearing that we’ve helped make small business banking feel easy, and “can’t fault anything” is certainly a lovely thing to hear 💛 Thank you for sticking with us and for recommending ANNA 🫶

Best wishes, Annie – Customer Experience Specialist

Rated 5 out of 5 stars

If you run a straight forward business…

If you run a straight forward business online then ANNA is absolutely fine. Recommended for simplicity.

15 September 2026
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Reply from ANNA Money

Hi there 👋

Thank you for your feedback 🙏

We’re pleased to hear you’re finding ANNA a good fit for your business and, most importantly, appreciating the simplicity of the service 💪

Keeping things straightforward and easy to manage is something we really value, so it’s great to know that’s coming through in your experience 🙌 Thanks for recommending us 💫

Best wishes, Annie – Customer Experience Specialist

Rated 5 out of 5 stars

Really great app

Really great app. I especially love how easy it is to manage taxes and vat submissions

15 September 2026
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Reply from ANNA Money

Hi Justina 👋

Thank you so much for your lovely review 💪

We’re really pleased to hear you’re enjoying the app and, especially, finding it easy to manage your taxes and VAT submissions 💼

Taking the hassle out of tax admin is a big part of what we want to achieve, so it’s great to know these features are making things simpler for you 🫶 Thanks again for sharing your experience - we really appreciate it 💛

Best wishes, Annie – Customer Experience Specialist

Rated 5 out of 5 stars

Very good business account

Very good business account , easy to use , i recommend it to anyone who wants a business account.

15 September 2026
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Reply from ANNA Money

Hi there 👋

Thank you for the lovely feedback 😊

We’re really pleased to hear you’re finding your ANNA business account easy to use and would recommend it to others 💪

Making business banking straightforward and hassle-free is something we care a lot about, so it’s great to know you’re having a positive experience 🙌 Thanks again for taking the time to share your feedback 💛

Best wishes, Annie – Customer Experience Specialist

Rated 5 out of 5 stars

Trustworthy

Very easy to use and trustworthy.

14 September 2026
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Reply from ANNA Money

Hi Iqra 👋

Thank you so much for your lovely review 💛

We’re really pleased to hear that you find ANNA easy to use and we couldn't ask for higher praise than being trustworthy 🙌

You've truly made our week 🫶

Please remember we're available in the app 24/7, should you ever need us 
🙏

Best wishes, Robin - Customer Experience Specialist

Rated 5 out of 5 stars

Very easy to use

Great bank app and easy to use

13 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Teresa 👋🏼

Thank you for your lovely feedback! 💖

It's so nice to hear that you’re finding the ANNA Money app easy to use and that you’re enjoying your experience with us. We aim to provide not just a good service to our customers but an exceptional one 🚀

If you ever needed a hand about anything, feel free to reach out to our amazing team, we're here for you 24/7 🙌

Best wishes, Sheen - Customer Experience Specialist 🌷

Rated 5 out of 5 stars

I’ve had a very positive experience…

I’ve had a very positive experience with ANNA Money UK app and team.The platform is professional, user-friendly, and makes managing business finances much easier. I especially appreciate the straightforward approach, convenient digital tools, and the support provided when assistance is needed.

ANNA Money has helped make everyday business banking and financial administration more efficient, allowing me to focus more on growing my business rather than dealing with unnecessary paperwork.
Overall, I would highly recommend ANNA Money UK to business owners looking for a modern, convenient, and productive financial management solution. 10/10

13 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Ali 👋🏼

Thank you so much for your fantastic 10/10 review! ⭐

We’re delighted to hear that you’ve had such a positive experience with ANNA Money and that our app, digital tools, and support have helped make managing your business finances easier and more efficient 😊

It’s especially great to know that ANNA is giving you more time to focus on what really matters — growing your business — rather than dealing with unnecessary paperwork 💪

We truly appreciate your recommendation and your kind words about our team. If you ever needed a hand with anything, please know that you can count on us, 24/7!

Thank you for choosing ANNA Money! 💙

Best wishes, Sheen - Customer Experience Specialist 🌷

Rated 5 out of 5 stars

Great service

Great service

12 September 2026
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Reply from ANNA Money

Hi Folashade👋🏻

We're really glad to hear you're loving ANNA and you're finding our service great to use🤩

If you ever need our help, you can message us in the app any time 📲

Warm regards,
Ethan

Rated 5 out of 5 stars

Excellent service

12 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Raj👋🏻

Thanks for your feedback and we're glad to hear you're enjoying using ANNA.

We hope this continues and if you ever need our help with anything, you can reach us in the app or via your online dashboard🫡

All the best,
Ethan

Rated 5 out of 5 stars

Anna money is a really good business…

Anna money is a really good business account to have. They are very helpful and they respond instantly when there is an issue. Highly recommended.

11 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Dean 👋

Thank you so much for your lovely review 💛

We’re really happy to hear that you’re enjoying using ANNA as your business account and that our team has been there to help whenever you’ve needed us 🙌

We know that when something goes wrong, you want to be able to get help quickly, so it’s great to hear that you’ve found our support fast and helpful 🤩

Thank you for recommending ANNA — we really appreciate it😊 and we're here 24/7 should you need us 🙏

Best wishes, Robin - Customer Experience Specialist

Rated 5 out of 5 stars

The smartest bank I've ever seen

The smartest bank I've ever seen. I’d love to recommend every startup.

11 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Sergey 👋

Thank you so much for taking the time to leave us a review 💛

We really appreciate your recommendation and love to hear feedback on how smart our interface is 🤩

If you ever need us, we’re always here 24/7 📲

Best wishes, Justine- Customer Experience Specialist 💫

Rated 5 out of 5 stars

Thank you very much

Thank you very much. That was very helpful.

11 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Taksim 👋

Such lovely feedback! 🫶

We’re delighted to hear that you’re finding ANNA so helpful, this is at the heart of what we do 💛

If you ever need a hand with anything, please reach out to us — we’re here 24/7 and always happy to help 🤗

Best wishes, Justine - Customer Experience Specialist 💫

Rated 5 out of 5 stars

Easy to use app

Easy to use app, issues resolved quickly

11 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Nicki 👋

Thank you so much for taking the time to leave us a review 🎉

We love to hear that you are finding the app easy to use and that you're issues were resolved quickly 💛

We're here 24/7, so we're on hand to help day or night 🙌

Best wishes, Justine- Customer Experience Specialist 💫

Rated 5 out of 5 stars

Excellent banking app with outstanding customer service

I’ve had a great experience with ANNA Money. Setting up my account was quick and straightforward, and the app is very easy to use. The customer support team has always been friendly, professional, and fast to respond whenever I needed help. Managing my finances, invoices, and business expenses has been simple and stress-free. I would definitely recommend ANNA Money to anyone looking for a reliable and user-friendly business banking service.

11 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Marius 👋

Thank you so much for taking the time to leave us a review 🎉

It's great to hear you've received amazing support from the team 🤩

We know running a business can be stressful, so we're so glad we can do some of the heavy lifting for you 💪

If you ever need us, we’re always here 24/7 🫶

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 5 out of 5 stars

Great app does everything you need…

Great app does everything you need quick and easy

11 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Michael 👋

Thanks so much for your lovely feedback 😊

We’re really pleased to hear you’re finding the ANNA app quick, easy, and able to do everything you need 👏

Making everyday banking feel simple and straightforward is what we’re all about, so it’s great to know the app is working well for you 💛 Thanks again for taking the time to share your experience 💫

Best wishes, Annie – Customer Experience Specialist

Rated 5 out of 5 stars

One day all banks will need to have a system this user friendly

Ease of use on an intelligent banking app. Super. Surely the future of banking!

11 September 2026
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Reply from ANNA Money

Hi Alastair 👋

Thank you so much for your fantastic feedback 😊

We're delighted to hear you're enjoying how easy and intuitive the ANNA app is to use 💛

We love hearing that you see ANNA as the future of banking! Making business banking feel simple, intelligent, and hassle-free is exactly what we're aiming for ✨

We really appreciate your support and look forward to continuing to make banking easier for you 🚀

Best wishes, Annie – Customer Experience Specialist

Rated 1 out of 5 stars

Poor service

Poor service

9 September 2026
Unprompted review
ANNA Money logo

Reply from ANNA Money

Hi Nasir

We’re sorry to hear that you’ve had a poor experience with ANNA. We appreciate you taking the time to share your feedback, and we’d like the opportunity to understand what went wrong and see how we can help

Please reach out to us via the app or email support@anna.money, and our team will be happy to look into this further

Best wishes, Annie – Customer Experience Specialist

Rated 5 out of 5 stars

Good experience and customer service

Good experience and customer service. They're really supportive.

11 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Yadi 👋🏼

Thank you for sharing your experience with us! 💖

We’re so pleased to hear that you’ve had a good experience and found our team supportive!

Being there for our customers and making sure they feel heard and supported is really important to us. Your kind words mean a lot to the whole team! If you ever need us, we’re always here to help, 24/7

Best wishes, Sheen – Customer Experience Specialist 🌷

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