Way below standard
Took forever to arrive and the product itself is way below the standard required for sport. Shockingly bad product.
24 February 2026
Unprompted review
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2.5
Poor
9 reviews
Replied to 57% of negative reviews
Typically takes over 1 month to reply
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The item takes 3-4 weeks to ship and…
The item takes 3-4 weeks to ship and the customer service is very poor. Tracking link does not work and their return process is extremely complicated. The product itself is ok but nothing special. Do not recommend
13 December 2025
Unprompted review
I ordered the ankle guards last week…
I ordered the ankle guards last week and had no communication. After finally finding a way to track my order I can see it is still in China. There is no mentioned anywhere that their products are shipped per order from China. I have contact customer services and no reply. This is extremely bad service and I would like to get a refund. Happy for them to stop the delivery as it will be crazy for me to also have to pay to send it back to China or Germany since they haven’t even delivered the item yet.
5 December 2025
Unprompted review
The Ankle guard arrived quickly
The Ankle guard arrived quickly. It gives a lot of support especially round the arch of the foot which is where I need it. A few instruction might be a good idea. It’s a very simple idea, and I think if you’re only using it a couple of hours for sport etc, it would be wonderful ..but I need to wear it all day to support the foot arch so maybe I need a different kind of support. The after sales service is very good and I received a full refund when I described the issue I have. But just for sports foot support, it would be very helpful I’m sure.
11 November 2025
Unprompted review
Reply from Ankleguard
Thank you so much for your positive feedback! We’re really glad to hear that the product is helping you with your issue.
We’re sorry it didn’t quite reach a 5-star experience for you, and we’d love to know what we could improve to make it perfect next time.
Thank you again for your support — it means a lot to us!
Still haven’t received my order
Still haven’t received my order, and I really wish I’d checked the reviews first — I usually do, but clearly didn’t this time. Delivery is taking forever, and it’s frustrating that the company doesn’t even make it clear the item ships from China. Based on other reviews, I’m not expecting it to be any good, so I’ll almost certainly be asking for a refund. Honestly, really disappointed and annoyed.
11 November 2025
Unprompted review
Reply from Ankleguard
Hello,
thank you for your feedback — we understand your frustration and we’re sorry for the inconvenience.
We ship internationally, which is why our delivery timeframe is 7–14 business days. If your order has not arrived within that timeframe, it may be due to an address issue, a delivery delay, or the parcel being lost in transit. Unfortunately, these situations are outside of our direct control — but we always aim to handle them in a customer-friendly way.
If your order is delayed or missing, we are happy to either resend your product for free or provide a full refund, whichever you prefer.
Please contact our customer support with your order number, and we will check your case immediately and resolve it as quickly as possible.
Thank you for giving us the chance to make this right.
Very misleading
Very misleading website. Not located in UK. Recieved product which is poor quality.
I got offered a partial refund and that I could keep the product however it's no use to me. This company informed I could return for a full refund at my own expense but as the return address is in Germany, this would have been more expensive than receiving half of the money back.
Very disappointing. Scam and fake reviews on their website.
7 October 2025
Unprompted review
Reply from Ankleguard
Hello,
thank you for taking the time to share your experience. We’re sorry to hear that you were disappointed.
We want to clarify that all reviews on our website are genuine. We simply remind customers to leave a review after their purchase, especially when they are satisfied — but we do not use fake reviews.
Regarding the location: we ship internationally and currently do not have warehouses in the UK, which is why returns are processed through our facility in Germany. We always try to find the most reasonable solution for our customers. In many cases, we offer partial refunds (often around 75% or even 100% depending on the situation) so customers don’t have to deal with international return shipping fees. This is exactly what was offered in your case — not to avoid a refund, but to help reduce your inconvenience and cost.
We are working to solve a very specific and complex support issue for athletes, and while many customers are very happy with the product, we understand that not every product works perfectly for every individual. This is completely normal.
However, we still want you to feel treated fairly.
Please contact our support team again so we can review your case and ensure the best possible resolution for you.
Thank you for giving us the chance to address this.
Total scam
The whole thing is an absolute scam. The product I received was very low quality. It looked as if it had been produced for about 10p and definitely wasn’t going to do anything the website and instagram advertise- it provides little to no support at all and the images and videos they show online just don't match up. I expect all of the positive reviews are fake. Avoid at all costs!
7 August 2025
Unprompted review
Reply from Ankleguard
Hello,
thank you for sharing your feedback. We’re genuinely sorry to hear that the product did not meet your expectations.
Our bandages are intentionally designed to be thin and lightweight, because they are specifically made to fit comfortably inside tight football boots. We understand that this can sometimes be perceived as “low quality,” but it is actually a key feature intended to avoid pressure points and allow full mobility while still offering support. It’s a complex problem we are trying to solve, and we recognize that not every customer may experience the exact result they were hoping for.
All images and videos shown on our website and social media are created using the exact same product we ship. We work closely with professional athletes and creators to demonstrate real use cases — none of our reviews or content are fabricated.
That said, we never want a customer to feel disappointed. Please reach out to our customer support team so we can arrange a full refund for you. We would like the chance to make this right.
Thank you for giving us the opportunity to resolve this.
Reply from Ankleguard
Hello,
we’re sorry to hear about your experience and we would like to understand what happened. When someone leaves a review like this, it is often because the product has not arrived yet or there may have been an issue with the shipping address.
Please contact our customer support so we can look into your order directly. If the product didn’t arrive, we will either resend it or issue a full refund — whichever you prefer.
If you were unhappy with the product for any reason, we will gladly refund you as well. We always want our customers to be satisfied.
Additionally, we would like to offer you a free pair of grip socks as a gesture of goodwill. We truly hope we can make this right and improve your experience with us.
Thank you for giving us the chance to resolve this.
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