Anker SOLIX US Reviews 

497
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 427 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality, capability, and ease of use, proving highly effective for both home and off-grid needs. Many appreciate the efficient performance and peace of mind these items offer, with delivery frequently highlighted as quick, prompt, and well-packaged. However, some customers were dissatisfied with customer service, reporting long delays or feeling ignored. A few people also noted shipping confusion, including missing items or damaged boxes upon arrival. Additionally, some reviewers mentioned specific product issues, such as broken components or items ceasing to work after a period.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with the quality... See more

Quality

Customers consistently note positive experiences with quality, praising products for being innovative,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick shipping and... See more

User experience

Consumers find the user experience to be positive, with many reviewers impressed by the ease of use and setup... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the excellent,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

the battery is awesome and felt that it was sold at a highly competitive price. still learning all the applications and having a great time doing it. didn’t receive the promotional early bird “free... See more

Company replied

Rated 4 out of 5 stars

I bought three products from Anker the C2000, the battery extension pack, and the PS200 solar panel. The first two are excellent products. We use them at home and with our RV. At home it covers our in... See more

Rated 4 out of 5 stars

Order arrived sooner than expected! Unit was packaged very well. Only complaint was that the printed documentation and directions were very sparse. Going back & forth between the unit and my iPhone... See more

Rated 5 out of 5 stars

This is the 2nd Solix unit. The first one is working fine but I increased the load on it necessitating the purchase of this larger one. Its job is to power a light bar, other emergency lights, a sir... See more


Company details

  1. Electronics Company

Written by the company

At Anker SOLIX US, we have a proven track record of delivering sustainable energy solutions. With advanced solar and energy storage technology, Anker SOLIX US gives you complete control of your power — whether you are exploring the great outdoors, living life on the road, or building a home energy system. Enjoy anytime electricity and live in power. Our reliable technology and intuitive designs empower you to take command of your energy needs. Innovation without complication. At the heart of Anker SOLIX US is a human-centric focus, driven by a deep commitment to protecting the environment through energy-saving technology and a partnership with Oceana to help preserve the world's oceans. Together, let's recharge the future.


Contact info

4.1

Great

TrustScore 4 out of 5

497 reviews

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4.1

All reviews

(497)

492 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible company, terrible products, terrible service - my experience.

Terrible company, terrible products, terrible service - my experience. £1,000 for a Solix and solar panel kit. Worked for a year and then stopped. Spent over half a year being lied to, trying to get something done or just some help. Sent a completely useless part to me as, what seemed like, a bad joke and then basically told me that EcoFlow (main competitor) might help and that I should "Have a good day". Utterly shocked at how companies like this are still allowed to import and sell this rubbish and then just ignore customers when the products stop working. I would NEVER recommend this company or its products. That is my experience with Anker

14 June 2026
Unprompted review
Anker SOLIX US logo

Reply from Anker SOLIX US

Dear customer,

Thank you for bringing this matter to our attention. We take your feedback very seriously and fully understand your frustration.

We have been able to locate your ticket in our system based on the information you provided, and we sincerely regret that your experience with us has been so negative.

First, we would like to clear up a misunderstanding: We were in no way trying to recommend EcoFlow to you. The reason that exchange came up was that the 2-in-1 charging cable model you required was unfortunately out of stock, and the available replacement cables did not meet your needs. Of course, we would never expect you to cover these costs yourself.

Additionally, based on your feedback, we have asked our sales team to contact the dealer you purchased from to investigate and verify the situation. We want to make this absolutely clear: Anker SOLIX products purchased from authorized dealers are fully covered under warranty as long as they are within the warranty period. Please rest assured on this point.

It is not our practice to knowingly deceive customers in order to avoid warranty obligations — this does not reflect the level of service Anker SOLIX has always stood for.

A dedicated account manager has been assigned to personally oversee your case and will work diligently to bring this to a satisfactory resolution for you.

Kind regards,
Anker SOLIX Customer Support

Rated 5 out of 5 stars

-Prompt responses

-Prompt responses
-Solutions to our issues were spot on
-Product is new to us but it worked well last week when our power was out

11 May 2026
Rated 5 out of 5 stars

This is everything I expected

This is everything I expected - exactly what a power station is supposed to be. One gripe: the light bar on the main display does no good. It is poorly positioned, and it actually makes it harder to see the instrument panel when activated.

7 June 2026
Rated 5 out of 5 stars

A bad thunderstorm …

After a recent bad thunderstorm we were left with some issues due to lightning striking our home. The battery pack came in very handy, and we were able to loan it to a neighbor who got just as much usage as we did. Great battery pack!! I would definitely purchase from Anker Solix again!

19 May 2026
Rated 5 out of 5 stars

A friend told me about you

A friend told me about you. I was sure I was going to buy the Jackery system. Proceed larger watt output seemed to favor you. I’m happy so far but wish you had a built in light with this set up.

28 May 2026
Rated 5 out of 5 stars

400w solar panels

I ordered 2 400w solar panels. I connected them to my anker 767 solar generator. I did have to figure out how to daisy chain the panels. That required a splitter. The only issue with one of the panels is the snap is completely broken off that levels the angle position on one of the legs. Currently im using a brick to hold it in place. Otherwise the panels work as described.

31 May 2026

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