AnimeDakimakuraPillow Reviews 

This is a follow-up review regarding my experience with ANIMEDAKIMAKURAPILLOW.com

On April 22, 2026 I received an email from their customer service support, this time from an entity called Jon (2 weeks after this whole ordeal), it reads:

"Hi,

An order you recently placed on our website has had its status changed.🥰

The status of your order #123*** has changed to Partially refunded.

Order details
Total refunded:: $98.98
Order total:: $98.98
Date placed:: 4th Apr 2026
Payment method::Credit Card (via Stripe)"

Then immediately after that I got another email from the original entity Sakura stating:

"Hi,
Thank you for your message, and I’m truly sorry for the frustration you’ve experienced—especially after having to follow up multiple times since April 4th. I completely understand how upsetting that must have been, and I appreciate your patience.

I want to let you know that your request has now been taken care of. I’ve already processed the refund of $98.98 back to your debit card ending in ****.

Depending on your bank, the amount should reflect in your account within the next few business days. If you don’t see it after that, please let me know and I’ll be happy to follow up for you.

Again, I sincerely apologize for the delay and inconvenience this caused. If there’s anything else I can assist you with, I’m here to help."

As of today it has been more than 2 weeks (12 business days) and I still haven't received my refund.

Since then I have contacted them multiple times. This is the last message I've sent so far:

"To whom it may concern,

The level of frustration towards your company have surpassed any previous experiences I have endured in the past regarding any online orders.

I asked for a cancellation of certain a order containing items that were wrong (as I have already explained on previous emails) within 24 hours on April 04, 2026.
Please fulfill my approved request for a refund for the 29th time."

As I've said before; Beware of this shady company...

I've ordered 17 bodypillowcases from here and plan to order more in the future. Been a returning customer since 2022. Express shipping is a little too expensive for my taste. They have a good selection of dakimakura to choose from. I never had an issue with the delivery process. Always on time for me or even a few days early when my orders are delivered.

Worst quality pillow I've ever seen. Over $100 for the most flat, non-stuffed chinese pillow. You can get better quality pillows from amazon for a fraction of the price. Regret ever ordering from here, just gonna take the L and buy elsewhere.

It been a long time ago but I just remembered how these guys never gave me my dakimakura because the seller wrote the wrong address and demanded ANOTHER 70$ to get it shipped AGAIN as if it was my fault that he/she couldn't write properly.

In the end I am down 300$ and a dakimakura.

I am usually extremely patient, even with delays and such, but enough is enough with these people.

I've had two experiences that paint the picture with ADP. The first is a mismatched item which took two weeks to even get a reply, then when it got resolved and they accepted that I had been sent the wrong item, it had to be sent with the next order I placed instead.
Fine. I finally got a reply, everything else got to me. I was going to buy something in the future anyway.
I get it.

Following this, I made an order and had to send them an email for an invoice since I was paying through paypal. Also asked them to add the missed item from last time to it.

The email is now 3 weeks old with no reply and their online support never replied once after multiple attempts over multiple days during their supposed online office hours.

No replies, no return emails except their automated response.
Nothing.

Have been a repeat customer since 2021 and never have had a bad experience with them.

I have bought a few times from this site now and I always find the quality of their Inner Body Pillows and Dakimakuras are fantastic. It is *much* more expensive than other sites Pillows and covers, but the quality is of a much higher standard. Even if you sourced an Inner Pillow elsewhere, a Pillow cover from here is highly recommended.

Their site over the past few years has been "updated" and its got worse each time though. My Chrome browser on my phone cant even load pages up within 60 seconds and my Modern PC can take 10 seconds to load up anything on screen, so that needs a lot of work still.

I also don't like that they are trying to break into the adult toys industry as these items are totally overpriced compared to other available sites so I would only recommend them for the actual Pillows and Covers.

Postage to the UK was fine. A little on the slow side, but I am never going to pay an additional £110 for 5-7 day shipping on a pillow cover that cost £45.

TLDR; Quality is great, but it's expensive. Economy shipping is slow but faster shipping can be £100+! A dreadfully slow site makes browsing a chore on any device.