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2.1
12 reviews
Replied to 90% of negative reviews
Typically takes over 1 month to reply
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I have already emailed the company more than twice, but I have not received any response. I contacted them to cancel the subscription from this website because I was charged $9.99, but I did not receive any credits. My account is not even on the Pro plan. This feels like a scam.
DO NOT USE THIS COMPANY. Scammers. They take your money for trial where at the end you automatically move to a paid plan $29.99 or something staying cancel the trial any time. But there's no where to cancel and they ignore your emails and messages. I had to cancel with bank. All a scam to get you to unknowingly paying
Reply from Animateai
I sincerely apologize for the unsatisfactory experience. Our trial plan is designed to offer a 7-day low-cost trial period. If you are satisfied with the results, you may continue using our service by purchasing a regular-priced subscription.
If you wish to unsubscribe, please contact us via email. Our team processes cancellation requests daily. Could you please provide the email address associated with your account? I will assist you with the cancellation process accordingly.
Once again, please accept our sincere apologies for any inconvenience caused.
No cancellation options. No responses from any contact account. Block this merchant via your bank immediately.
Reply from Animateai
I sincerely apologize for the unsatisfactory experience.
If you wish to unsubscribe, please contact us via official email hi@animateai.pro.Our team processes cancellation requests daily. Could you please provide the email address associated with your account? I will assist you with the cancellation process accordingly.
Once again, please accept our sincere apologies for any inconvenience caused.
This is a fraud. I have not been able to create a single video and have been charged for the trial period. I am now at the risk of being charged $39 for their standard subscription after 7 days as there is no cancellation option and no one ever responds.
Please help.
Reply from Animateai
I sincerely apologize for the unsatisfactory experience.
Our trial plan is designed to offer a 7-day low-cost trial period. If you are satisfied with the results, you may continue using our service by purchasing a regular-priced subscription.
If you wish to unsubscribe, please contact us via official email hi@animateai.pro.Our team processes cancellation requests daily. Could you please provide the email address associated with your account? I will assist you with the cancellation process accordingly.
Once again, please accept our sincere apologies for any inconvenience caused.
I tried AnimateAI.pro because it advertised a 7-day trial for $3.99. The tool itself didn’t meet expectations, so I wanted to cancel before renewal. However, there was no cancel button in my account or in the Stripe billing page.
After contacting support, they sent me a Google Form link asking for personal information instead of canceling my trial — which is unprofessional and potentially unsafe. I’ve since reached out to Stripe support to block future charges and report this behavior.
Be careful if you’re considering this service. Always read the fine print, use a virtual card for trials, and avoid giving additional information through third-party forms. Transparency and a proper cancellation process would greatly improve trust in this company.
Reply from Animateai
We apologize for the experience that fell short of your expectations. Please rest assured that once you submit your cancellation request by email, our team processes these requests daily. The survey is optional and is designed to collect your valuable feedback, which helps us continuously improve our service. Please note that responding to the survey is not required to process your cancellation.
Fraudulent company. Offers a subscription that cannot be cancelled, even after multiple emails. Stripe should remove them as a payment customer as their sole purpose is to trick customers into subscribing
Reply from Animateai
I sincerely apologize for the unsatisfactory experience.
If you wish to unsubscribe, please contact us via official email hi@animateai.pro.Our team processes cancellation requests daily. Could you please provide the email address associated with your account? I will assist you with the cancellation process accordingly.
Once again, please accept our sincere apologies for any inconvenience caused.
I think this website is a fraud, i've been charged every month and there'e no cancellation button. Please do not use or paid on that website, i hope someone can help me to at least stop my subscription :(
Reply from Animateai
I sincerely apologize for the unsatisfactory experience.
If you wish to unsubscribe, please contact us via official email hi@animateai.pro.Our team processes cancellation requests daily. Could you please provide the email address associated with your account? I will assist you with the cancellation process accordingly.
Once again, please accept our sincere apologies for any inconvenience caused.
This is a fraud
They have no cancel button to end the subscription
I have written numerous emails, but I have yet to receive a response regarding the cancellation.
Animate ai is the site I paid for, but billing is by Giant Interactive (HK) Limited. There are no phone numbers or live chat options.
I am paying money, but I am unable to create videos due to the process being too complex and not user-friendly. Additionally, the videos I intended to make were 4-5 minutes long, but the site was unable to generate them. Initially, I reached out to them for support on using their website, but I received no response to my email. A business built on bad morals sends customers away. I am a student and will publish an article in my college's newsletter, display it in the library, and distribute it to the student cafeteria about fraudulent practices. I will also inform all my coworkers and fellow students in all my classes about the fact that the animate AI Pro website lacks a cancellation button, so that no one else has to lose money and time like I have. This is not the way to do business with international clients.
I subscribe to other video creation websites, such as CapCut, and use them a few times a year. So I pay as needed- they have an easy cancellation system.
Reply from Animateai
I sincerely apologize for the unsatisfactory experience.
If you wish to unsubscribe, please contact us via official email hi@animateai.pro.Our team processes cancellation requests daily. Could you please provide the email address associated with your account? I will assist you with the cancellation process accordingly.
Once again, please accept our sincere apologies for any inconvenience caused.
TOTAL SCAM! DO NOT PAY FOR THIS!
They took the money and provided nothing. The subscription isn't working; I can't generate a single video. Support is silent.
Reply from Animateai
We sincerely apologize for the unsatisfactory experience. The issue you encountered was primarily due to the inherent instability of our AI, which caused repeated failures in content generation. We acknowledge this as our responsibility and truly appreciate you bringing it to our attention. Our team is actively working on a fix and continuously optimizing our website to prevent such issues. We apologize again for the inconvenience. Should you have any further concerns, please feel free to contact our official email, and we will ensure a more prompt response.
If you wish to unsubscribe, please contact us via official email hi@animateai.pro.Our team processes cancellation requests daily. Could you please provide the email address associated with your account? I will assist you with the cancellation process accordingly.
TOTAL SCAM! DO NOT PAY FOR THIS!
I paid for the platform and I can’t even complete a single video. It crashes every time during the narration part, and nothing ever works. I’ve spent four days trying nonstop. ZERO results.
No real support, no solutions, no refund. This is straight-up theft. Feels like I’ve been scammed.
Save your money. This platform is a joke.
Reply from Animateai
We sincerely apologize for the unsatisfactory experience. The issue you encountered was primarily due to the inherent instability of our AI, which caused repeated failures in content generation. We acknowledge this as our responsibility and truly appreciate you bringing it to our attention. Our team is actively working on a fix and continuously optimizing our website to prevent such issues. We apologize again for the inconvenience. Should you have any further concerns, please feel free to contact our official email, and we will ensure a more prompt response.
If you wish to unsubscribe, please contact us via official email hi@animateai.pro.Our team processes cancellation requests daily. Could you please provide the email address associated with your account? I will assist you with the cancellation process accordingly.
⭐ 1-Star Review Title:
Locked Out, No Support — $148 Wasted
Review Body:
I paid $148 for Animate.pro expecting a professional animation tool with reliable support. Instead, I’ve been completely locked out of my account for over a week. Both of my two project slots are frozen, and I can’t create anything new.
I contacted their “priority support” three times over the past 7+ days and received absolutely no response. I’ve tried clearing browser data, switching devices, and using multiple browsers — nothing works.
This is unacceptable for a paid product, especially one that advertises premium support. I’m now considering a refund or chargeback just to recover my money. If you rely on a stable workflow and responsive support, I recommend avoiding this platform until they fix their support system.
Reply from Animateai
We sincerely apologize for the unsatisfactory experience. The issue you encountered was primarily due to the inherent instability of our AI, which caused repeated failures in content generation. We acknowledge this as our responsibility and truly appreciate you bringing it to our attention. Our team is actively working on a fix and continuously optimizing our website to prevent such issues. We apologize again for the inconvenience. Should you have any further concerns, please feel free to contact our official email hi@animateai.pro, and we will ensure a more prompt response.
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