ANGLIA DNA Reviews 

307
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Amazingly helpful and a big thankyou to Abbey who solved a problem I'd managed to create - with a lovely professional and cheerful attitude. The service was very prompt and efficient. and generally ha... See more

Company replied

Rated 3 out of 5 stars

Trustworthy and helpful staff, but I found the whole process less straightforward than the other testing company we used for our outbound travel, including the instructions for posting labelling and s... See more

Company replied

Rated 1 out of 5 stars

Dismal experience with this company. Paid for 4 x pcr day 2 tests for release after a holiday. We followed instructions, activated kits and I hand delivered them to their office in Norfolk. Their... See more

Company replied

Rated 5 out of 5 stars

absolutely over-the-moon with the service received. Had fit-to-fly tests done at 5pm and had results back at 10am next day. Service was 5star from all members of staff, telephone queries answered, s... See more

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3.6

Average

TrustScore 3.5 out of 5

307 reviews

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3.6

All reviews

(307)

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Rated 2 out of 5 stars

I got the test (day 2 and 8) delivered…

I got the test (day 2 and 8) delivered well in time however, I never received any results. Maybe not Anglias fault but the lab?

7 September 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Kathinka

We are sorry to hear you are unhappy with the service you have received. We appreciate your feedback and remain fully committed to building our service as leaders in the field.

Rated 2 out of 5 stars

Incomplete

Bought a day 2 and the delivery was quick and had the results very quick, but it came incomplete without a swab stick (80£ for a test and they don’t give you a swab stick), luckily I had some at home. Also had no instructions at all anywhere in the package or the website, basically I did everything by intuition.

6 September 2021
Unprompted review
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Reply from ANGLIA DNA

Dear David

We are sorry to hear you are unhappy with the service you have received. We appreciate your feedback and remain fully committed to building our service as leaders in the field.

Rated 3 out of 5 stars

Have done 2&8 days COVID-19 tests

Have done 2&8 days COVID-19 tests, the first one (day 2) we actually had to call 2 times to ask about the result, and only on day 5 received an email with certificate. Day 8 test result has been received the same day.

6 September 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Gabija

We are happy that you were satisfied with our service in the end. We appreciate your feedback and remain fully committed to building our service as leaders in the field

Rated 4 out of 5 stars

Delivery efficient and a weekend test…

Delivery efficient and a weekend test did not give any problem. Only question was the date entries on the final test certificate which were a little confusing as to when test was actually processed.

6 September 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Paul

We are happy that you were satisfied with our service. We appreciate your feedback and remain fully committed to building our service as leaders in the field

Rated 5 out of 5 stars

Excellent service by The team as they…

Excellent service by The team as they followed up with phone calls to ensure I had received my negative fit to fly certificate well in time for my flight.
I will use their services again and again

6 September 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Virginia

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 4 out of 5 stars

Service ok

Service ok
Just inform the gatekeeper that the building is just in front and not 200m after

6 September 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Patrick

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 5 out of 5 stars

Thank you very much for the fast and…

Thank you very much for the fast and correct service. I received the test and the result just in time.

6 September 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Todor

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 4 out of 5 stars

My good Norwich experience

The service at Norwich site, for my day 2 test, rovided by Jenny, was very good and the results were out in under 12hrs. So I am happy to recommend the service and when a need arise I will use it again.

6 September 2021
Unprompted review
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Reply from ANGLIA DNA

Dear John

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 3 out of 5 stars

My daughter and I purchased the three…

My daughter and I purchased the three test kit for our arrival to the UK. Day 2 kit sample sent and results received punctually. However the day 5 test sample was sent and no results. Telephoning multiple times eventually resulted in our results being processed 'manually' as the bar code on the sample box was incorrect which confused the computerized system so we were told. Not our fault. So Day 8 results were received the same day as Day 5 results. We used another testing company when departing the UK and they were worst. It seems if the Anglia system works the experience is good and the price reasonable compared to other companies.

6 September 2021
Unprompted review
ANGLIA DNA logo

Reply from ANGLIA DNA

Dear Stewart

We are happy that you were satisfied with our service in the end. We appreciate your feedback and remain fully committed to building our service as leaders in the field

Rated 1 out of 5 stars

Terrible

Terrible - major errors with dates and times on the lab certificate. Certificate claimed the result was available before the sample was taken. No address or any other way to communicate. Simple awful - zero confidence in my result.

6 September 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. They were very helpful and I found the whole process very easy. Quick to get the results too!. Thanks guys!.

6 September 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Roberto

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 5 out of 5 stars

Wonderful service!!

Wonderful service!!! We appreciated being able to ring up for support and fir the timely and professional manner in which the entire process was handled. Between my partner and I, we had 6 required tests using your service both in person and by mail. All were equally positive experiences. Thank you!!!

6 September 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Jeanne

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 5 out of 5 stars

Norwich Tests -Excellent service

We have had excellent service from Anglia DNA at the Scottow site on 4 occasions since first lockdown,apprehensive at first but on site staff soon made the procedures easier. Will book again soon and expect test to be a doddle. Have also recommended Anglia DNA to family and friends and all have been happy with the f the service.
Many Thanks
Brian Bottomley

6 September 2021
Unprompted review
ANGLIA DNA logo

Reply from ANGLIA DNA

Dear Brian

We are happy that you were satisfied with our service and thank you for your feedback!

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