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ANDLIGHT – Your Home Should Feel Like Home Hos AndLight samlar vi estetik, kvalitet och funktionalitet i ett handplockat urval av belysning, möbler och heminredning från några av världens mest erkända designvarumärken. Som stolt auktoriserad återförsäljare av både klassiska och moderna designikoner riktar vi oss såväl till privatkunder som professionella inredningsprojekt. Vårt uppdrag är att med expertkunskap, personlig service och produkter av yppersta kvalitet inspirera och guida våra kunder. Från vår bas i Köpenhamn arbetar vi för att du ska få en sömlös upplevelse, från det första klicket till ett komplett inrett hem.
Nelson Mandelas Allé 16, 2450 , København SV, Denmark
4.1
39 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Reply from AndLight.se
Hi Magnus,
Thank you for your great review!
We are thrilled to hear that you are happy with the product and the fast delivery. We noticed you gave us four stars - we would love to know if there is anything we could do to make your experience even better. Please feel free to share; info@andlight.se
Your feedback is very important to us, and we hope to welcome you back soon! 🙂
All the best from us here at Andlight
Maria - Andlight
Good price. Fast delivery. Though the customer service takes some time to respond. I suggest to contact them with chat or phone call. It’s faster than email.
Reply from AndLight.se
Hi Pruek,
Thank you for your review and for sharing your experience. We're glad to hear you were happy with the price and fast delivery!
We appreciate your honest feedback regarding our response time on email. You're absolutely right – for quicker assistance, our chat and phone lines are often the fastest way to reach us. We're continuously working to improve our response times across all channels, so your input is very helpful.
We hope to see you again soon at Andlight!
Best regards
Maria // Andlight
I have received a faulty product and claimed it. That was nine days ago - still no answer. I will wait another week and then inform Swedish konsumentverket.
Reply from AndLight.se
Hi Johanna,
We’re very sorry to hear that you had this experience with the handling of your claim.
I took a look at your specific case and can see that the delay in response was due to us awaiting a decision from the supplier. As a retailer, we are often dependent on our suppliers in claim cases.
That said, I’m glad to see from our email correspondence that we were able to resolve the matter quickly afterward with a solution that worked for you.
Wishing you a pleasant day.
I've ordered a few lamps from here because of the competative prices BUT my last purchase their real came through and I'm done with them! Customer Service is just terrible. Long story short, I ended having to pay just short of 3000 SEK to return the lamp. At the end, whatever savings I made on my first purchase I lost on the return. Trying to send something that exceeds 300cm in length, width and circumference will cast you a leg and an arm to return and expect zero assistance from them.
Reply from AndLight.se
Dear Onkel Nick,
Thank you for sharing your feedback.
We’re truly sorry to hear about the difficulties you experienced with your last purchase and the return process. We strive to provide clear information and excellent customer service, and it’s disappointing to know we fell short in your case.😔
It sounds like there has been some difficulties in the matter which I would be glad to look further into as we of course only want to me over customer with a top level of customerservice; info@andlight.dk
I wish you a good day!
Best regards
Maria - Andlight
Terrible customer service who do not respond. AVOID this company.
Reply from AndLight.se
Hi James,
Thank you for your message.
As we concluded, you had contacted order@andlight.dk, which is a no-reply email. I am sorry that your messages went un-answered, but at least we figured out why.
Kind regards,
Andlight
Lamp was never shipped despite promise of 2-5 days shipping. So I cancelled the order. Emailed customer service 7 times over a month with NO reply, despite their website stating they reply in 24hrs.
Then they randomly sent out the lamp and billed me 7000SEK two months after I ordered. Still no reply from their customer service and even emailed CEO with no reply.
Reply from AndLight.se
Hi James,
Thank you for your message.
I am sorry for the missing responses to your messages, but as we concluded, you had contacted the wrong email, order@andlight.dk, which is a no-reply email.
As the lamp was not in storage, it had a delivery time of 30-40 business days, which we also try to make as clear as possible on the product page.
However, I am glad that we came to a solution, where all your money was refunded, including shipping costs.
We hope that you are not too deterred to use our services again.
Kind regards,
Andlight
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