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ANDLIGHT – Your Home Should Feel Like Home Hos AndLight kombinerer vi estetikk, kvalitet og funksjonalitet i et nøye utvalgt sortiment av belysning, møbler og interiørdetaljer fra noen av verdens mest anerkjente designmerker. Vi er stolte av å være en autorisert forhandler av både klassiske og moderne designikoner – og vi henvender oss til både private kunder og profesjonelle interiørprosjekter. Vår misjon er å inspirere og veilede kundene våre med ekspertkunnskap, personlig service og produkter av høy kvalitet. Med base i København jobber vi for å levere en sømløs opplevelse – fra første klikk til et fullt møblert hjem.
Nelson Mandelas Allé 16, 2450, København SV, Denmark
3.9
30 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Quick and efficient feedback. Very good service!
Reply from AndLight.no
Dear Junid,
Thank you for your review! We’re delighted to hear that you experienced quick and efficient feedback and that you were pleased with our service. We truly appreciate your kind words! 😊
We hope to welcome you again in the future!
Wishing you a nice winter
Maria - Andlight
Stay away and never order anything from Andlight. They have the worst customer service. I've never received the tracking number of the sending or any information at all. And on their website they stated that the package will be deliver at home which is not true. The customer service was not willing to help you or compensate even when they made the mistake. The return of the packages cost also a lot if you're not living in Denmark.
Update: not true what Andlight answering. Stay away from Andlight if you're not living in Denmark.
Reply from AndLight.no
Hi Leona,
Thank you for your review, I am sorry to hear that you had a bad experience.
We try to make our return policy as clear and transparent as possible, stating that the customer must bear all return costs themselves. We are very sorry if this was not stated clearly enough, and we will of course try to do better.
Upon shipment of our orders, an email with a tracking link is sent to the customer automatically. I would of course like to apologize if this did not reach you. We did however send it to you afterwards and before delivery.
We shipped your order as UPS Home Delivery, yes, but UPS sometimes deliver to parcel shops instead, if they are not able to deliver the order at the home address, whether it is due to the customer not being home, or them not being able to reach your address. Unfortunately, their drivers are not equipped with phones, so they do not call the customer before delivery.
We need to receive a potential cancelation before an order is shipped and since you tried to cancel your order a day after it was shipped, we do not bear the return costs. This also applies to this situation where the package being delivered at a parcel shop.
We understand that it is an inconvenience, and we are of course sorry for the trouble, but the lamps were already sold at a discounted price and the original shipping was free.
You are welcome to call on +47 21 60 78 78 or send us an email at info@andlight.no for further explanation.
Best regards,
Team Andlight.
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