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ANDLIGHT – Your Home Should Feel Like Home En AndLight cuidamos el diseño, la calidad y la funcionalidad. Seleccionamos con mucho mimo nuestras lámparas, muebles y accesorios para el hogar, de la mano de algunas de las marcas más reconocidas del mundo. Somos distribuidores oficiales de piezas de diseño, tanto clásicas como modernas, y trabajamos tanto para clientes particulares como para proyectos de interiorismo profesionales. Nuestro objetivo es inspirarte y ayudarte ofreciendo buenos productos, un trato cercano y conocimientos de la mano de expertos. Desde nuestra base en Copenhague, queremos que tu experiencia con nosotros sea fácil y agradable, desde el momento en el que haces clic en nuestra web, hasta que llegan tus productos a casa.
Nelson Mandelas Allé 16, 2450, København SV, Denmark
3.5
75 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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It came perfectly well packed and fast.
Reply from AndLight.es
Dear Ceylan,
Thank you for your review!
We’re very happy to hear that your order arrived quickly and was perfectly well packed. That’s exactly the experience we aim to deliver🤩
We appreciate your support and hope to see you again soon💡
Best regards
Maria - Andlight
This is scam shop! They scammed me for 600eur. My order was placed on October 24th. Stated that has to arrive in 4 business days. Never received that. They support does not reply at any of my emails. Zero replies!
This will be reported to the police.
Reply from AndLight.es
Dear Jacob,
Thanks for the time you a spend sharing your experince.
First of all I would like to clarify that we are of course NOT a scam company and that is why I can safely say that you satisfaction means a lot for us.
I have asked you for further information so we can investigate what happened to your order.
Looking forward to be hearing back from you
All the best from us¨
Maria - Andlight
I received the lamp with the box opened and in poor condition. It was meant to be a gift, but I couldn’t give it like this. I contacted customer service, and their only suggestion was to use another box. Very disappointing experience — I expected better quality control and service.
Reply from AndLight.es
Hi Alvarez,
Thank you for taking the time to share your experience.
We’re truly sorry to hear about the issue with your order.
We strive to keep our assist our customers throughout the entire journey, and I sincerely apologize that we do seem to have succeeded in this case.
Please feel free to reach out to us at info@andlight.es
— I would be happy to look further into the matter and see what I can do.
Best regards
Mollly - Andlight
One of the worst online shopping experiences I’ve ever had. Here’s why:
1. Shipping took longer than what was advertised on their website
2. When the order finally shipped, they didn't send any tracking info, I had to follow up twice just to get it
3. The product looked very different from the images on their site
4. I emailed them multiple times requesting a return, and it took them over 12 days to respond, only to say they won’t accept the return, even though their website clearly states they offer a 365-day return policy
I’m extremely disappointed and won’t be ordering from this company again. I wouldn’t recommend them to anyone!
Reply from AndLight.es
Dear Marcel,
Thanks for taking the time to share your experience!
I can see we have requested you some more information but have never heard back from you.
We are of course incredibly sad to hear about this experience. We do have an estimated shipment time on the site, and if there is any delay to this to are information our customer with this and with the tracking as well.
As a customer you are in your right to return a product to us within 365 days, as long as the order is kept in the original box and is in the same condition as delivered.
Please reach out to us so we can look into the matter and assist you; info@andlight.es
I wish you a great summer!
Best regards
Maria // Andlight
BE CAREFULL!!! Received a Vitra Loung Chair with damage and after more than 1 month sending claims and emails still no solution was given to me. Very bad customer service. Now, I will have tu file a lawsuit
Reply from AndLight.es
Dear Augustin,
Thanks for taking the time to review us!
We are so sorry to hear about this experience. We have asked for some more information so we can look into the matter.
Please get back to us and we can help resolve the issue.
I wish you a good day!
Best regards
Maria // Andlight
Reply from AndLight.es
Dear Silke,
Thank you very much for the great review - we are really happy about that!
How wonderful to hear that you received good service.
Thanks again - I hope you have a fantastic summer!
Best regards,
Maria // Andlight
It is a company you can trust. At all times you are informed of the location of the order. I ordered a VP9 lamp to Madrid and it arrived in perfect condition.
Reply from AndLight.es
Dear David,
Thank you so much for your nice review!
It is a pleasure to hear when our customers have received a good service. We are happy that your order arrived quickly and safely.
We hope that we will have the honor of having you as a customer again!
If you have any questions, please contact us at info@andlight.es
Have a wonderful day!
Best regards
Maria // Andlight
Top service & customer support. Very fast delivery.
We had a small issue with one part and they provided very fast and excellent support to help me fix it inmediately.
Reply from AndLight.es
Dear Xabier,
Thank you so much for your nice review!
It truly means a lot to us to hear that you had a positive experience with our service. I hope you are enjoying your Fontana lamp.
We hope to have the pleasure of welcoming you as a customer again in the future.
If you have any questions, please don’t hesitate to contact us at info@andlight.es
Wishing you a wonderful day!
Best regards
Maria // Andlight
We were very happy with the speed of delivery and the price
Reply from AndLight.es
Dear Niels,
Thank you so much for the nice review!
We are happy to hear that you have had a positive experience with our service and that the order was delivered to you within the expected time frame.
We hope to have the pleasure of welcoming you as a customer again in the future.
If you have any questions, please don’t hesitate to contact us at info@andlight.es
Wishing you a wonderful day!
Best regards
Maria // Andlight
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